Unable to log in on one character.

Details:
Used Waypoint near AH in Western Adoulin to go to enigmatic device Ra'kaznar.
Character got stuck in download data and timed out in error code: FFXI-3001 "No response from the FFXI server. Connection timed out. Press OK to shut down". Each time I try to log in with this character since it goes into "Download data..." then times out with same error code.

Steps:
1. Connection timed out after trying to zone into Ra'kaznar.
2.Attempted to log back in.
3.Received the following error about 3 minutes after I attempted to log in.
==============================
FFXI-3001
No response from server.
Connection timed out.
Press OK to shut down.
==============================
4.been trying to log back in off and on since it happened and still same error code.

Date & Time: 11 Apr 2015, around 11:00am
Frequency: Once/haven't been able to log back in since.
Platform: PC
PC Manufacturer & Model Number: Asus
OS: Windows 7 Home Premium
Graphics Card: EVGA GeForce GTX 550
ISP: AT&T
Type of Internet Connection: CATV

I am currently experiencing the same issue listed above. Two different characters of mine are currently unable to log in after attempting to zone to North Gustaberg.

Logging in gets to the "Downloading Data..." Black screen and eventually times out and produces the above error.

Please advise if a workaround or fix is found.

Fenrir server
Both characters having same issue, unable to finish logging in -- this began after the maintenance on the 9th of April. I had logged in successfully with one character (first in the list) and used a waypoint in Ru'lude Gardens to go to Mhaura, and it timed out.

Second character could not log in at all after update, just timed out on "downloading data" with error code 3001 No Response et cetera.

Thanks.

Please help needed in Odin Server.

I am experiencing the same issue and it happen when SE did that update April 9. I was fine when I was in my mog garden and east adoulin. When I try to warp to Foret de Hennetiel frontier station I get this...

"Character got stuck in download data and timed out in error code: FFXI-3001 "No response from the FFXI server. Connection timed out."

So now I am only able to go to select character screen and everything will load but will get a long loading time and a blank screen after that "FFXI-3001". :/

So i log in my second character and it was fine in seeks of adoulin area but i try to use that warp to Foret de Hennetiel again "FFXI-3001". Something fishy is going on in Foret de Hennetiel frontier station...

I have also posted in In Game Bugs thread and it has been moved to "Accepted bugs" thread so far. I guess their next step would be to investigate and fix. I guess it's just a waiting game with this "customer support" we are getting.

I'm on Asura and I'm running into the same issue. I zoned into out of Tavnazian into Misareaux Coast and I got stuck "Downloading Data" and the black screen. Then I timeout and received "No response from server" and "Connection timed out". I shut down and tried to log back into the game, but I'm stuck having the same issue

Quote:

---

Originally Posted by AsuraStas

I am currently experiencing the same issue listed above. Two different characters of mine are currently unable to log in after attempting to zone to North Gustaberg.

Logging in gets to the "Downloading Data..." Black screen and eventually times out and produces the above error.

Please advise if a workaround or fix is found.

---

This is getting ridiculous and annoying. I was not able to play for the past 4 days now and have miss a lot of double job points and moogle login points. SE need to hurry up and fix this as quickly as possible. If you warp to Foret de Hennetiel frontier station you get a long loading time and a blank screen after that "FFXI-3001". So now I believe my character are stuck in blank screen mode because of that warp to Foret de Hennetiel frontier station.

So I created a new character and I was playing it just fine in San d'Oria. I even zone in and out East Ronfaure there was no problem. This is clearly the fault of the update. I know it's month of April and people think it's April FOOL day but it's not funny so please fix thank you... :(

I feel your pain Ata. I was working on my MNK's jp's too. Maybe SE could compensate us with maxed out GIFTS on all our characters to make up for this ordeal...

I am also having the same issue.

Details:
Quetzalcoatl world.

Trying to log in with two of my characters. First it happened to one, then it happened to my main, even though I had logged in just fine on that one a few minutes ago. None of my others seem to have an issue.

Characters got stuck in the downloading data screen and timed out in error code: FFXI-3001 "No response from the FFXI server. Connection timed out. Press OK to shut down".

I recently re-subcribed last week and have been having issues with the game randomly timing out when going to the character screen, or logging in and out would sometimes not connect to the lobby. However tonight is the first time any character got stuck on the downloading data screen.

Steps:
Simply choosing a character to log in with.

Date & Time:
April 14th, 2015, 10:50 pm MDT

Frequency:
Always

Platform:
PC

PC Manufacturer & Model Number
Homebuilt Computer

Operating System:
Windows 7

Graphics Card:
GeForce GTX 570

ISP:
Comcast

Type of Internet Connection:
CATV

It's been four days since this issues was first reported by Sorne. This is not a random occurrence or an isolated incident and it's frustrating that this issues has not been going on this long and has not been addressed. Two other servers had log in issues had "Technical Difficulties" logging into certain area in the game due to server program issues and the problem was corrected within two days. Chances are these "Technical Difficulties" due to server program issues is more widespread than Outer Ra'Kaznar [U] and should have been addressed already.

I'm having the same issue, used waypoint from Eastern Adoulin to Outer Ra'Kaznar, well that ruined the ls event that I was already invited into.

Same issue here. I've gotten error 3001 zoning by crystal teleport, book teleport, and running between zones. Attempting to log in again leads to the black screen with "Downloading data...". Tried 10+ attempts from the same computer, occasionally restarting the client with no luck. I can resolve the issue temporarily by logging into my character from another computer, but it's just a matter of time before I get the error again. I haven't seen this mentioned, but I also occasionally get POL-0011 after signing into POL. After hitting the "Retry" button it connects with no issues. Prior to the maintenance on 4/9/15, I had not gotten an error from POL or FFXI in over 2 months.

Date & Time: 10 Apr 2015, morning
Frequency: Often
Platform: PC
PC Manufacturer & Model Number: Asus
OS: Windows 8.1 Pro
Graphics Card: Nvidia GeForce GTX 660 Ti
ISP: AT&T Uverse

/comfort Mizu and you too Dabs and everyone else; Stassis, Angelic, Alagos, Tolt, Smz and Lep... It's official. I am now FFXI deprived and exhibiting withdrawal symptoms. My second character is now lost in the 3001 translation and apparently Tech Supports are trying to convince us it is on our end according to another thread with same issue. I don't know how many need to write in on these threads or how many need to call in to complain but I really do hope it gets through to them that action needs to take place. I still try logging in every once in a while and def every day since hoping I'm at least getting the log in points for the log in campaign and of course in hopes that by some miracle something was done by SE to fix this issue.

Have had the same issue for better than a day now, on all 3 of my characters, (two stuck zoning from Western Adoulin to Ra'Kaznar, one zoning from Valkurm Dunes to Konschtat Highlands). Also have the accompanying POL viewer issues described by Mizukibuki. Really discouraging...missed out on two LS events, log in points, and am losing imprimaturs on two characters now.

Not the kind of experience you want players having after announcing that you won't be developing content for the game anymore, SE.

Issue resolved for me this morning, on all 3 characters. No contact from anyone in tech support about it, so I'm not sure how...just seems that if I can log in to pol without having any connection issues during the boot up, then the problem is fixed. Grateful, however it was fixed.

I'm able to get on now but kinda scared to do anything lol

Just an update on my situation. I've now got two characters stuck in black screens with error 3001...

I contacted SE support on Monday 4/13 and they said there was nothing they could do on their end. The rep mentioned that many people with ATT as their ISP were experiencing the issue but I have Comcast. I attempted several fixes but thus far nothing has worked.

This support (or lack thereof) is infuriating. I'm at a loss for solutions at this point.

Quote:

---

Originally Posted by AsuraStas

Just an update on my situation. I've now got two characters stuck in black screens with error 3001...

I contacted SE support on Monday 4/13 and they said there was nothing they could do on their end. The rep mentioned that many people with ATT as their ISP were experiencing the issue but I have Comcast. I attempted several fixes but thus far nothing has worked.

This support (or lack thereof) is infuriating. I'm at a loss for solutions at this point.

---

In the same boat, comcast has been no help, and after re-learning networking, all I've gotten from this game's purchase is a headache and nostalgia blue-balls.

My ISP is Verizon, so it seems fairly indiscriminant. I've also noticed a weird bug since being able to log back in: my macro books got shuffled between characters, (i.e. my main's macro books all ended up on my alt, my alts macro books all ended on my mule).

Ok so we get this post by SE "Login Issue (Apr. 17)

Currently, we are receiving contacts from users in certain environments who have become unable to log in to services connected to their Square Enix Account.

Investigation has revealed that the issue stems from application of the latest Windows Update, which turns off the “Use SSL 3.0” setting under Internet Options in Internet Explorer 11.

We ask that users who are experiencing this issue take the following steps to change their Internet Explorer 11 settings.

[Steps]
1. Open Internet Explorer 11
2. Open Internet Options
3. Select the “Advanced” tab
4. Check the boxes next to the following and click “Apply”:
- Use TLS 1.0
- Use TLS 1.1
- Use TLS 1.2

[Affected Services]
- FINAL FANTASY XI Forums
- Square Enix Account Management System"




That was a completely waste of time on SE part and it did nothing to help. I did a full uninstall for FFXI and I didn't copy and paste my original file. The problem did not go away. I was on the select character screen and once I choose a character to play. I get this long loading time than FFXI Error 3001 again. I cannot play my main character or my mule character that is stuck in Foret de Hennetiel frontier station. I was using a waypoint warp in East Adoulin near npc Lamaron.

I created a 3rd character for San d'Oria just to make sure it wasn't my laptop, internet connection, modem or firewall. The loading Screen did not take long at all. I ran around town just fine as a Taru. =) I also went outside to East Ronfaure and nothing was wrong. My other 2 character in the select screen will load but will get that long loading time and FFXI 3001 error. This whole mess has nothing to do with the player of FFXI. This is the fault of FFXI game alone and it's update in April.


So if anyone else are still experiencing this problem please post and if anyone found a solution please let some of us know full details on how to fix? =)

Think there is a way to petition a way to get back the missed log in points?

Finally, on April 18, I was able to log in and the loading time signing in FFXI was much faster than before. I do not know what just happen but everything seems to be working again.

This was posted by SE April 17
"Steps]
1. Open Internet Explorer 11
2. Open Internet Options
3. Select the “Advanced” tab
4. Check the boxes next to the following and click “Apply”:
- Use TLS 1.0
- Use TLS 1.1
- Use TLS 1.2

I have tried that like 3 times and restarted my laptop April 17 and it did not work. However, I didn't do anything this April 18, and I try to log in my character like usual and it works and everything seems to load much faster. I am still puzzle on how FFXI 3001 was resolve? I don't recall doing anything because of this FFXI 3001 error it was a waste of time and I have lost many moogle login points because of it.

My only suggestion is try those steps posted by SE multiple times. if it doesn't work wait 1 day and try again. If that doesn't work than I do not know. Good luck to everyone and I hope everyone is free from FFXI 3001 Error... =)

My game has also been working since April 18th. I got 2 3001's really early in the morning, but since then I have zoned multiple times without error. Never used the IE fix because it's not really a browser-related issue. Whatever the issue was between XI & AT&T seems to have been resolved.

Quote:

---

Originally Posted by Mizukibuki

My game has also been working since April 18th. I got 2 3001's really early in the morning, but since then I have zoned multiple times without error. Never used the IE fix because it's not really a browser-related issue. Whatever the issue was between XI & AT&T seems to have been resolved.

---

The issue might have been FFXI alone and probably nothing to do with AT&T since others have Comcast and they too experience that downloading error FFXI 3001. I'm glad it's working again for some people. =)

Hi all,

I had this same issue today and performed the following which seems to have fixed my issue; (I am based in the UK and on BT Infinity).

1. Was working fine this morning, zoned into Gusgen Mines and went to work, tried to log on this afternoon and received error 3001.
2. Checked my IE settings as described above. All SSL / TLS settings were as they should be (already checked).
3. Restarted PC, same issue
4. Performed POL file check, same issue
5. Performed FFXI file check, same issue
6. Checked my Windows restore points (system restore) and noticed a Google Chrome update (42.0.2311.90). Performed a system restore to April 14th
7. During the system restore process, unplugged by router and turned off my range extender
8. Once the system restore had completed, i turned my router back on, followed by my range extender (approx. 5 mins)
9. I then performed a flushDNS, IPconfig release and IPconfig renew (Start > Run > CMD > ipconfig /flushdns), (Start > Run > CMD > ipconfig /release), (Start > Run > CMD > ipconfig /renew).
10. I then tried to login to the game again and it was working perfectly!
11. I then zoned out of Gusgen Mines and vowed never to go back :)

If anyone is having the same problem i would suggest to perform the following, hopefully it proves helpful :)

People on my server are angered by their inability to login their accounts, if you want more accounts to fester away, the inability and inaction is all it will take :( I hate losing more people in this game to play with else this game will be FFXI Trust Online.

People have tried your instructions SQ-E NOS and it has not solved it for them.

SE Please give us a solution to this problem I pay for 3 accounts a month and I'm not able to log more than one in at a time! This is an issue please fix it, or compensate us for are lost time, this is BS. I have never had an issue until last night I can log in one character, but not the other two now. . . . . it will not allow me past the Downloading Data screen once you select you character.

-Your solution to Internet Explorer did not work or even fix the problem

I am running into the same issue.I am infuriated at how it seems we are being brushed off and that it is a problem with the equipment that we play on (x-box computer w/e) this has nothing to do with IE or malfunctioning routers and modems like they want to think it is.I had my router and modem checked out today and guess what...nothing is wrong with it.Nothing is wrong with my net speed or anything else. I have 2 computers one older and one a month old and it gives the same error code on both.If they can't fix it admit, it can't be fixed and give back the money that we paid to play.I just got billed 2 days ago they got their money but now people can't play.Seriously bad form to loyal patrons that have been with you over the years SE.

Every time it happens to me I turn off my router for 30~ secs, flushdns, ipconfig /release, ipconfig /renew and it works :confused: Had it happen maybe 10 times over the past month and has worked for me every time.

Hello, everyone.

Allow me to apologize for any inconveniences you’ve experienced due to this issue. Our Support Center has just created and uploaded a new Knowledge Base article on how to resolve this error, so I urge you to read it over and try out the suggestions.

In the event this does not help solve the FFXI-3001 error, please respond back to this thread and I can relay the information to the development team for further investigation.

Thank you very much for your cooperation!

Howdy Camate. I ran into this error recently myself. I was zoning a character from North Sandy into Port Sandy - Port never loaded, the character dc'd and couldn't get back in with the FFXI-3001 error. I logged in to a second character on the same POL ID in a different zone and it worked just fine. No rebooting or powering off of anything. I tried to log in to a third character on the same POL ID which I knew I had left in Port Sandy and that one wasn't able to log in and got the same FFXI-3001 error.

This happened on a weekend and I called a GM and they told me to wait until Monday and call support. The problem cleared itself after an hour or two without me doing any of the things listed in the knowledge base article. I don't see how any of the things in the knowledge base article would make a difference if I'm able to log in to some characters but not others, based on what zone they happened to be in when I logged them out. My firewall/router won't be blocking a specific ffxi character. :P To me it sounded like a problem with that specific zone.

Ok I have done everything Open ports and all and I still can not get my second account logged into the game. I would like to know how or if I can refund my subscription for this month this is total BS, its SE's side of the servers not my side please fix this issue or refund my subscription or I will dispute the charges on my Credit Card and hang this game up to dry, its sad after playing since day 1 that its come to this, but this is retarded, and very stupid. I've been down for three days now and all you guys are doing is giving us the run around to other posts.

I've had problems like this all month. First time was when I tried to go into Temple of Uggelipah; all other characters could log in but not that one. I was forced to uninstall the entire game and reinstall and wait....8 hrs for the patch..ugh. It fixed it. Then I had this happen again when I tried to enter Kuftal Tunnel today; all other characters could log in but not that one. It did not resolve itself after an hour of waiting. I did check files for pol and ffxi both times this error has happened and it said "Found no problems." So I am going to uninstall the entire game and reinstall the entire game again. Honestly if this keeps up I'll have to discontinue service, I can't keep uninstalling and reinstalling the entire game every time there is an error every few days at random. That's like a 12hr ordeal every single time to uninstall game (1hr) download game (4 hour) install game (1 hr) and update 6-8 hrs, so 12-14hrs. Then I have to re-set all my configuration stuff...which is like another hour. Oh and all those tips you just gave us Camate are not helping at all. I tried all those both times and the issue still continues. Am I supposed to not zone into another area ever again for fear of getting 3001'd or just instant crash? How can I continue to play this game like this? It seems like it's just one single zone at random, and if you happen to stumble across that single "bad zone" on your adventures, you're sol and should uninstall/reinstall immediately >.<. Sadly that's the only 100% "working" solution at this time. Of course should the zone right next to you be the bad zone after you reinstall you'll probably have to uninstall/reinstall again immediately :( Something's broke SE, pls fix it!

I have a suggestion SE, on the character select screen, just simply add a button called "Stuck Character" that teleports you to a random starter city (incase the "bad zone" IS the starter city) (honestly I don't care where, just warp me anywhere). That way there is a simple temporary fix to get unstuck until you can figure out the problem because it's already been a full month and there is no real solution yet...you're still telling us to unplug our routers and it has nothing to do with routers. This would also prevent any further issues in the future like this from preventing gameplay. Cuz while I would like to go to kuftal tunnel and finish my af quest, i'd rather be able to play the rest of the game and just deal with not going there.

I have had this issue all week, contacted support by phone 3 times, my IPS 8 times and had a tech to my house. The end result is my ISP can't find any issue with my lines or equipment. First it happened on just one character now it seems to bounce between them all, depending on what zone I'm in. I have canceled my sub and will wait until I see some kind of response from SE to return. Happy gaming everyone!

I actually manage networks professionally and have been able to recreate this issue. Nothing is being blocked or dropped on the client side, At least out to the ISP. The only thing that the help article will do is give you something to do while they work things out on the server side. If I had to take a stab, I'd say that characters are being disconnected from the game without being properly dropped from the server. I'm guessing that the recent updates either caused the client to not send the correct log off / disconnect / zone packets or they caused the server to treat the packets differently.

I receive a FFXI-3001 error after every version update since January, I only get this error when logging into one character regardless of zone. I am able to log into my other 2 without encountering any problems in any zone.

SE support recommended to clear cache on my xbox 360 to solve the problem. Also I tried opening ports and had no luck.

After about 10hrs of reinstalling :( I was able to play again, yay? Unfortunately this is the only solution I could find, it have worked everytime :(

This time I was defeated by trying to dare go into the clothcrafting shop in windurst woods, i clicked on a npc inside the shop which wasn't loading properly, now my game crashes every time I try to login >.> Seriously SE can u just try to fix this problem. I never know what's going to happen when I open doors or dare to go exploring in your game nowadays and i'm certainly not the only one having this problem. It's worked fine for 13 years and now it's broken....fix it! Yes i checked files again, for both pol and ffxi, yes I tried your little router fix which never worked and yes i have a non-updated to the newest version IE, which supposedly is the problem but it's really not. All my other characters login just fine...blah blah freaking blah. >.< *starts to unload his entire game and reinstall for the 4th time this month....*

I hope that we find a resolution for this issue soon. I cannot log into any character, nor any account I own. Including on two different systems. No other application, website, or Windows has this issue. All get to the character login screen and time out with the FFXI-3001 error (server did not respond). I am attempting a reinstall now. If this resolved the issue, I wonder if there is a particular file we could rename/delete to quickly resolve the issue?

No, after the reinstall I still have this issue. I am at a loss at this point. Multiple accounts, multiple characters, multiple computers, none will login. All fail with FFXI-3001 error after selecting the character.

3 Days ago I started getting many error messages saying that the server was busy or not responding, and then kicking me back to an earlier logging in screen. At the same time I had 2 PCs zoning into the Mog House to get the blank "Downloading Data" screen for a few minutes, then getting the Error FFXI-3001 message (one came back later, but the other is still out). Yesterday a third PC did this and is now unable for me to log in. This is happening on two different computers using Windows XP on 3 separate accounts for players in both Asura and Quetzalcoatl. Why it suddenly started 3 days ago I don't know, since the Update correction was a little earlier. My internet service is OK, so I have ruled out my computers or the internet (unless it is a Windows XP problem).

I contacted a GM about the problem and all I got back was a form reply telling me to go to support.na.square-enix.com; it seems the GMs don't care and I am not used to using this forum and I am still trying to find a way to contact Tech Support so that they can fix this problem or tell me how to fix it.

I wish someone will tell me how to resolve this problem so that our family can start playing the game again.