SE needs to learn more about their billing partner Click & Buy! I was just charged an "international processing fee" as well as my normal monthly FFXI fee!
Click & Buy charges "international processing fee"!
Printable View
-
08-06-2011, 07:13 AMDulcineaClick & Buy charges "international processing fee"!
-
08-06-2011, 08:21 AMKimble
Most likely your bank charged you.
-
08-06-2011, 08:50 AMAlhanelemYour bank charged that, not click and buy.Quote:
Originally Posted by Dulcinea
-
08-06-2011, 08:54 AMMalamasala
The solution is probably to have your bank, pay another bank, who pays another company, to pay to C&B so they can pay SE. It is the amount of middle men that lowers the price of stuff!
-
08-06-2011, 10:03 AMRAIST
regardless of who charged it.. it is a new cost not incurred before, that is now being thrust on players with no explanation as to why one specific group of peoples (non-JP) have been forced into it.
-
08-06-2011, 10:23 AMRosina
it looks more like a tax since it differs between the people. so far seen 11 cents and 39 cents. Nothing to major. I pay more for a candy bar here in mass.
-
08-06-2011, 10:59 AMKimbleIts still your bank.Quote:
Originally Posted by RAIST
-
08-06-2011, 11:08 AMRAISTFixed that for you.Quote:
Originally Posted by Kimble
-
08-06-2011, 11:19 AMRosinadude... ~.~ really... just wow...Quote:
Originally Posted by RAIST
-
08-06-2011, 12:08 PMRAIST
the point is the charge was filed BECAUSE they used C&B. Regardless if it was C&B themself or not, if they had not been forced to use C&B, no charge would have been assessed.
-
08-06-2011, 12:10 PMKarbuncle
Dunno why you people keep white-knighting a company who continually puts their foot up your A** while making it clear your opinion means nothing to them.
Raist is right, its a fee that wouldn't be there if not for this ridiculous forced change. 11c or 40c its still something that you should not have to pay. -
08-06-2011, 12:59 PMNeikaThis. like a gazillion times over.Quote:
Originally Posted by Karbuncle
-
08-06-2011, 01:11 PMVazerus
Karbuncle and Raist with the win, as usual xD.
-
08-06-2011, 03:03 PMKimble
Lets all quit the game in protest then. Once no one is paying for the game they are sure to make changes. Or end it. Either way, we win!
-
08-06-2011, 07:39 PMRosina
You guys are funny, read the user agreement. SE is NOT responsible for your taxes. Which is what this "fee" looks like. Instead of being "tin foil hat" warers or wanna be "tea party" activists, CALMLY inform SE of this fee. Also i'm not white knighting nothing. I just use my brain. And tend to really not care about nickles and dimes. Now if it was like as $20 fee I would agree with you. But if you going to be "upset" over .11 or .40 that is out of the control of se, the way are you playing a game with a subsciption fee. Also click and buy might have no control over said fee, did you guys call the you banks and ask about it? Or just saw it and using it to complain? Try call you bank and ask where the fee is from or what for.
-
08-06-2011, 09:02 PMAver
Need we really go into this again?
This wasn't happening before with direct billing. Remember? Reeeememmmberrrr?
It's happening now with 3rd party billing.
See where I'm going with this? -
08-06-2011, 10:29 PMMoink
Rosina... please stop trying to act smart by using your blind sided arrogance to make a claim. To me, you're making yourself look like a fool. The fee is because of C&B ... not because it is from them, but because the banks have charged players who use their cards internationally. I could almost make a good assumption that most of the players don't go around and buy anything from international sites to know where this fee has occurred.
The additional fee, no matter how small it may be, is not right. Even though I will continue to keep playing XI, I still see where the majority of players are upset because of all the payment changes. You, however, have continued to insult their complaints and have even attacked some players. You're a troll plain and simple. -
08-07-2011, 12:30 AMCeleana
If you guys have too much problem with clickandbuy, just switch to crista. It's much more convenient.
If you can't have access to crysta, well, maybe SE will add your country for it in the near future like they said a little while ago. -
08-07-2011, 12:40 AMAverI can see you haven't read anything regarding this. Not attacking you, no matter how blunt it may seem, but go read the other threads on why crysta is (AT THIS MOMENT*****) a bad idea. Better than Scamandcheat for sure, but not by much.Quote:
Originally Posted by Celeana
-
08-07-2011, 12:57 AMCamiie
According to my statement the fee was charged by Click and Buy not by my credit union. If it was a fee charged by them it would say so, as they charge me a $1.00 fee each month that clearly shows that it is from the credit union. When they credit me interest, it is also clearly indicated that it is the credit union doing the crediting. This charge is explicitly from Click and Buy just like my FFXI subscription payment is.
Some may not worry about nickles and dimes, and that's your prerogative. I usually don't, but this seems rather shady and completely unnecessary. It wasn't explained to me that we were now going to be charged extra whether from C&B or SE.
Was SE aware that this would be the case and failed to inform us for whatever reason, or did they simply not know that C&B worked this way? And again, why was there no fee while using the previous billing system? Why is there one now? Does SE know? Will they tell us? Are they going to do something to change it, or are they fine with this? I don't see these as invalid questions. If people do, then they can feel free to ignore them. I hope that SE will have the decency to answer them though. -
08-07-2011, 01:13 AMCeleana
Aver, i have read all those threads a while ago already and i am aware that the old system is way much better than ClickAndBuy and crysta.
What i was trying to say is: Crysta is still better than clickandbuy even though it isn't the best.
We will have to adapt because i don't SE changing this system anytime soon how matter how much complains they receive. We are talking about SE here who have a reputation of having a very poor customer service. -
08-07-2011, 01:22 AMRosina
If it was a standered fee everyone would get the same fee. People are not. And you guys are not coming forward on your individual fees only agreeing with the 2 that did. One was 11 cents, one was 39 cents. What you guys fail to understand, is SE has no control over said "fee". Like I stated befor it look to me like a tax they just labled it a fee on the statement. There is things you guys can do right now to find out more info about said "fee". Like contact your bank asking where it was from. Contacting click and buy. But this has nothing to do with SE. They might not have told SE this would happen. It could be a tax based on your areas for all you know. All I personally see is this. ::looks on statement::, ::sees 11 cent "fee":: "OMG I GOT CHARGED 11 CENTS MORE RAGE RAGE RAGE" ::log on forums:: "THEY CHANGED ME 11 CENTS ON TOP OF MY FEE FOR THE GAME, DOWN WITH SE" So far no one here is trying to make this a disccusion, only a rage complaint.
Again i'm not agreeing or disagreeing with said fee. -
08-07-2011, 02:09 AMAlhanelemDunno know why you keep black-knighting a company that isn't doing anything wrong as some sort of evil empire or entity when it's not their fault your bank charges a fee and they aren't actually charging any fees themselves. You're making it sound like either of these things are directly SE or Click and Buy's fault when it's not their responsibility and beyond their control.Quote:
Originally Posted by Karbuncle
I'm not suggesting C&B is some kind of holy grail, either, but a lot of people have said stuff about them that just isn't true.
It's quite clear that SE does consider people's opinions. That's one of the things this forum was created for. They consider our feedback about the game, and they've considered our feedback about not liking the payment options. That doesn't mean they can instantly pump out a platter of new payment options overnight, but they are considering alternatives. -
08-07-2011, 02:11 AMAver
So did you forget to read where the OP posted his statement and it showed as a charge from CnB?
-
08-07-2011, 02:13 AMAlhanelemNo, because such a post doesn't exist in this thread. And of course if you send money to click and buy, that it's going to show as a charge to click and buy. Fees like that are added to the transaction. If the charge is FROM click and buy, it will show up in your click and buy account seperately.Quote:
Originally Posted by Aver
-
08-07-2011, 02:14 AMTamoa
If I'm being charged a fee from my bank for the international transaction with C&B, it's yet to show up on my statement. It's most likely to happen at the end of the month though (that's when they charge me with their other standard fees).
And Rosina, my advice to you is to stay out of any discussion on this forum regarding the payment changes. For 2 reasons: you obviously have no idea whatsoever why people are angry, and to salvage what's left of your reputation on this forum. -
08-07-2011, 02:18 AMAver
Bleh, How right you are Alhanelem. I'd say there are too many threads on this and it's getting confusing, but when it comes to people's money there's never such a thing.
Either way:
Cross-thread quoting ftw.Quote:
Originally Posted by Lahan
-
08-07-2011, 02:21 AMCream_Soda
Blame doesn't even have to be put on click and buy itself.
pay w/ X credit card last month. Get charged 12.95
pay w/ X credit card this month. Get charged with 13.50 (or w/e other number you want to put here)
Fact is, with the new billing system, that person now pays more, based on SE's decision to change the billing system(no matter who charges it, c&b, the bank, or se themselves, if they did not change the system, this extra charge would not occur), nothing else. -
08-07-2011, 02:28 AMKojo
Doesn't that statement say CnB charged that?
-
08-07-2011, 02:28 AMCamiie
How exactly is it "raging" just asking what's going on and why? I have some concerns about this new fee that wasn't there before. I want to know what's going on with my bank account and a service that I'm paying for. This seemed like a good place to ask about it. Sorry if I offended anyone by discussing something FFXI related on a FFXI forum.
-
08-07-2011, 02:43 AMAnethia
I also got charged an "International purchase transaction fee" of 47 cents. If this was a charge by my bank, or click and buy doesn't matter. What matters is the fact that now, since SE is trying to cut costs by using a third party billing system, I actually have to pay MORE! Now rather than paying $15.95 a month I have to pay $16.42 a month. 15.95 x 12 =191.40/year: 16.42 x 12 = 197.04/year. With click and buy im gonna have to pay almost $6 more per year to play this. Unless SE offers more billing options than crysta and clickandbuy, I may have no other options but to close my account. In the words of Five Finger Death Punch's new song Under and Over It "Sael laveve, adios, good riddance, 'screw' you". *edited for profanity*.
Good work SE, while trying to cut costs, you end up losing as much as you would have gained. Maybe you need to go back to economics and get a refresher course on the biggest law. Money not earned is ALWAYS money lost. -
08-07-2011, 02:47 AMTamoaQuote:
Originally Posted by Rosina
Bolded part no. 1: Not necessarily. If it's an international transaction fee charged by their bank, and they use different banks, the fees don't have to be identical.
Bolded part no. 2: Maybe not, but SE has control over the information they give us, and it seems they have been giving out false information. At the very least they should have said something along the lines of "certain banks can possibly charge an international transaction fee when using the Click&Buy option, please contact your bank for further information".
11 cents is nothing. But that's not the point here. People are upset for several reasons, and it all adds up. And we have every right to rage if we feel like it, SE isn't a live individual who's having their feelings hurt that we are attacking on this forum, it's a business. It really is beyond me why it bothers you so much that people here are angry with a business. -
08-07-2011, 03:41 AMSelzak
No one thinks that SE is charging this additional fee directly, but the point is that the new billing system is producing additional fees that were not a part of the old system. Either way you cut it (CnB or Crysta), you will be paying more than the cost of a monthly subscription for your monthly subscription.
For some people (most of us who work for a living and pay our own subscription costs), whether this is an additional $.25 or $2.00, it's still an additional cost that was forced upon us and that we were lied to about.
You have absolutely no idea what you are talking about; which in itself might be bearable if you didn't have such a thick skull.Quote:
Originally Posted by Rosina
Virtually every single thing that you've posted over the past couple of weeks has been false (even proven so) and yet you just keep on going like everyone else has something to learn. -
08-07-2011, 04:42 AMKalillaThought it was funny :rolleyes:Quote:
Originally Posted by Bayohne
-
08-07-2011, 04:58 AMRAIST
Joe Friday, Dragnet (1951-1954)
Prior to the biling changes implemented in late July, 2011, customers were able to pay SE directly with their 3DS enabled credit cards through a Regional CC Processing system that avoided any additional fees so they were able to pay SE exactly what they were contractually obligated to do (billing errors not withstanding)Quote:
All we want are the facts ma'am.....And all we know are the facts ma'am
Prior to implementing said billing changes, SE made several announcements implying this option would be maintained for all players with said 3DS enabled credit cards.
Post implementation, it was discovered that in fact this method was only extended to players in the Japan Region ONLY.
Post implementation, those players outside the Japan Region who conducted transfers to be in the new billing system were left only options that have resulted in them incurring additional up-front costs in order to pay SE what they are contractionally obligated to do, be that either for using the Click&Buy service for processing credit card payments or using the alternative Crysta method of payment.
It has also been discovered that in addition to Japanese players being able to pay SE directly with their credit cards as they had been prior to these billing system changes, they are also able to purchase Crysta in the exact increments required to cover their fees to SE, whereas other regions are required to purchase Crysta in multiples of $5 USD which prevents those players from also purchasing Crysta in the exact amount required to meet their contractual financial obligation to SE.
Thus, it has been determined that players in the Japan Region have suffered no additional costs in order to pay SE for services as was implied would be possible by SE's disclosures concerning the billing changes, while some players outside the Japan Region have indeed incurred additional costs in order to pay SE for what they are contractually obligated to pay which is not in agreement with the aforementioned disclosures that implied they would still be able to use the same method of payment via a 3DS enabled credit card that had incurred no such additional cost to the player prior to these billing system changes.
In short, ma'am....non-JP players are potentially getting the shaft in this deal.
Just the facts ma'am. -
08-07-2011, 05:30 AMKimble
Honestly, for those that have a problem with it, just quit the game. If enough people quit, im sure they will get the message. Countless threads have been made about this, and they have already acknowledged it and said they were looking into different methods.
At this point, nothing you can do but not pay them if you are unhappy with them. -
08-07-2011, 05:36 AMRAISTWe are leaving the game. Many have no choice in the matter, as they are being frozen out of any method to pay.Quote:
Originally Posted by Kimble
And, no... they haven't addressed it.
The charge is the discrimination (or exclusion if you want to be more PC) of the non-JP players from a specific payment method that has been the standard for nearly a decade.
THIS has NOT been addressed. All they said is they are looking at ways to improve the billing system. They've been saying that SINCE THE ISSUE CAME UP WITH FFXIV. -
08-07-2011, 06:25 AMMalamasalaI'm not surprised.Quote:
They've been saying that SINCE THE ISSUE CAME UP WITH FFXIV.
-
08-07-2011, 07:21 AMSp1cyryanQuote:
Originally Posted by Rosina
I love how you are sheepishly okay with this as well as pretty much any inconvenience the community undergoes. You have the biggest bullsh*t tolerance threshold of anyone here. What exactly does it take for you to be against something? Does it have to be $100? Do we have to sign up for a third party for a third party for a third party? Where exactly do you draw the line and stop being an apologist?Quote:
Originally Posted by Rosina
It does not matter if it is only one red cent it is still ridiculous. Not only are we subject to this garbage change of taking away direct billing, giving us indirect amounts of crystal, and being subject to a third party like C&B, but we get an "international processing fee" on top of that third party. -
08-07-2011, 08:49 AMFelren
I'm really getting tired of viewing the same few names white knighting on every thread related to this...
Even if its a penny extra, it does matter. Not so much because its a penny, but because its a penny we didn't know that would be pulled out of our pocket.
I wouldn't blame the bank on this one... and honestly paying monthly for a MMO shouldn't be something you have to think about when considering a bank, it really shouldn't be this hard to pay someone >.>.... C&B really wasn't a good idea on SE's part.
And Crysta I wouldn't mind doing if you could buy a month's fee at a time, but the set incremental value kind of currency I've only usually seen done in free to play MMOs which are out to get you in the first place with that system, and it really doesn't belong in a monthly MMO.