Carbuncle Debacle quest item

Platform: Windows 10
ISP: zen internet
Type of Internet Connection: optic fibre
Internet Connection Speed: 1000mb/s
Date & Time: 02.03/2025 20:00hrs GMT
Frequency: Always
Character Name: Korreth
Race: Hume M
World: Lakshmi
Main Job: Summoner
Support Job: White Mage
Area and Coordinates: Mhuara I-9
Party or Solo: Solo
NPC Name: Ripapa
Monster Name: none
Steps:
1. Went to start Carbuncle Debacle quest for last SMN AF1 quest, not realising I already collected it and had accidentally thrown away the quest item Lightning Pendulum.
2. Returned to Ripapa so see if I could get another one and he gives me a new quest Trial by Lightning but no new pendulum
3. I contact ingame GM support who advised that Ripapa will give another Lightning Pendulum once I've cleared the Trail by Lightning quest
4. I complete Trial by Lightning and collect the reward of Ripapa but he will now only say to me "Ow, I hurt all over". I zone out and back and he does not say anything else so I log for the night
5. I log in a day later 03.03.2025 and return to Ripapa who again gives me the Trial by Lightning quest again which I again repeat and collect. I then return to Moghouse then back to Ripapa and he still just says "Ow, I hurt all over" only.
6. I contact in game GM support again and explained the above and that I'd followed the instructions from the GM the day before but they hadn't worked.
7. This GM advised I post this issue here as they are unable to provided me with a Lightning Pendulum to continue the Carbuncle Debacle quest.