Recovery from Account Management System Issue (May 3)

At the following time, we experienced login issues with the Square Enix Account Management System and FINAL FANTASY XI Forums using Firefox.

We are pleased to announce that the login issue has been resolved and we sincerely apologize for any inconvenience caused.

[Date & Time]
May 2, 2024 10:00 to May 3, 2024 3:00 (PDT)
May 2, 2024 17:00 to May 3, 2024 10:00 (GMT)
May 2, 2024 18:00 to May 3, 2024 11:00 (BST)

[Details]
Customers using Firefox were unable to login to the following services:
・Square Enix Account login
・Square Enix Account registration
・Password resetting feature
・FINAL FANTASY XI Forum login

[Cause]
Issue with Google reCAPTCHA used for authentication

[Affected Service]
Square Enix Account Management System
FINAL FANTASY XI Forum