14 day trail to full version not working

hello my 14 day trail hasnt ended, but i i couldnt party up with my friend on the free version so i bought the game from the square store. i have my activation code but it doesnt work when i enter it in the "transfer to regular service" it says "The entered registration code is invalid." but i just bought it

Unfortunately, the day of a maintenance they do account maintenance. It's unsurprising that it gives errors today.

Of all the days you could have picked, today is the only day it shouldn't work.

Maybe try it again in a bit.

ok will do, hopefully thats all it is

also stupid as it sounds make sure to enter it correctly. It has been known.

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Originally Posted by Alhanelem

also stupid as it sounds make sure to enter it correctly. It has been known.

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i tried putting it in manually and copy and paste, still not working idk what to do or how i get in contact with customer support :(

i was able to get a live chat support. they was able to fix my problem and now i have the full game

Greetings Adventurer!

We are happy to hear that that your issue has been resolved through the assistance of the SQUARE ENIX Customer Support Team.

This thread will be moved to the 'Resolved Issues' sub forum as a result.