The item was missing during the trade

Platform: Windows
ISP: TWM Broadband
Type of Internet Connection: CATV
Internet Connection Speed: 60Mbps
ID : Aeliuos
Server : Leviathan
Main Job: THF, Lv.99
Support Job: WAR
Date : Feb/5th/2021
Time : around 17:25 (JP time)
Locate in game : Ru'Lude Gardens (H-6)


Quest / Trial of the Magians : Dagger
Just left 36 Orthrus's Claws to complete this Quest

So I went to killed NM and get 8 Orthrus's Claws in one time. around 14:25 ~17:10 (JP time)

Then back to Ru'Lude Gardens done traded 8 Orthrus's Claw to Delivery Crate .
I expected to deduct the 8 Orthrus's Claw I delivered today, so I only have 28 Orthrus's Claw left to complete.

But when I finished the trade with Delivery Crate, Delivery Crate showed me that there are 35 more to complete the quest , not 28 this number , means Delivery Crate just got 1 Orthrus's Claw In this trade process ,not 8 . I checked all my packs …just cant find the rest 7 Orthrus's Claw.


Can help me get these missing items back ?
These spent me much time to get.

Best regards

Greetings, you need to read the sticky and use the proper template or they will continue to move you to insufficient information.