Trial 946 kill problem

Hi I've posted this on another thread regarding kills not being recorded on the title trial. I killed the bird NM in miseaux coast yesterday for which the kill was recorded. However I've killed it twice today once with another second time solo and neither kills have been recorded. I've checked with the moogle which confirms I'm 1/4 and not 3/4. The trial weapon has been equipped both times, I've spoken to a GM who was unable to do anything so am asking if either the developers or anyone can offer any advise as I don't want to nor feel I should have to drop the trial and start again.thank you

Re the above is it possible to cancel this trial then hand the weapon back in and start again or do you have to start right from the beginning again.thank you