Cut scene not working

Platform: Windows 10
ISP: Fontier
Type of Internet Connection: Fiber
Internet Connection Speed:300*300
Date & Time:
Frequency:every time
Character Name:Witchblade
Race:Mithra
World: odin
Main Job:BST
Support Job: DNC
Area and Coordinates:Southern sandoria (B-6)
Party or Solo: solo
NPC Name: Hinaree
Monster Name:
Steps:
1.the quest three paths activates with Cid in metal works
2.Where Messengers Gather (Ulmia's Path) NPC: Hinaree is suppose to give you a cutscene
3.can't continue Chains of Promathia Missions or rhapsodies of vana'diel quests without it