Current Known Issue (Oct, 23)

We have confirmed and are investigating the below issue.
We ask for your patience as we resolve these issues promptly.

[Currently Known Issue]
We are experiencing an issue wherein your points appear as “0” when trading the list of ”Phantom Gems” to NPC “Trisvain” in Northern San d’Oria.

*Please do not trade items at this time as this may force you out of FINAL FANTASY XI

We apologize for any inconvenience this may cause and thank you for your patience.

*A counter-measure has been implemented for this issue with the version update that took place on Nov. 9, 2015 21:00 (PST) / Nov. 10, 2015 5:00 (GMT).