Red mog pell not recieved.

Thread Title:
reactivated my subscription on July 31st, did not recieve a red mog pell, but a friend who reactivated later than I did has recieved his mog pell.
Platform:
windows.

ISP:
not sure.

Type of Internet Connection:
Wireless.

Internet Connection Speed:
Don't know.

Date & Time:
Whenever mog pell was supposed to be delivered.

Frequency:
Once.

Character Name:
Cabalabob.

Race:
Hume male.

World:
Phoenix.

Main Job:
Summoner 99.

Support Job:
Scholar.

Area and Coordinates:
My mog house deliver box.

Party or Solo:
Solo.

NPC Name:
None, maybe my mog house Moogle?

Monster Name:
None.

Steps:
Friend told me he had recieved his mog pell (he had reactivated his account after I did). I logged in to check my delivery box to see if I had recieved mine. There was nothing there. I have not world transferred since I reactivated my account.