Support request 4201029

I recently re activated my accounts after a few years of not playing. I went to clean up COP missions and found myself stuck. The mission is DAWN i finished it but it still shows as current. My support ticket number is #4201029. Also someone in my linkshell left there account active but didn't log on for 2 years and has same problem. I back tracked whole mission I get no cut scenes no matter what I do. Called support they sent me to GM call GM they send me to support this sucks........I finished this mission but somehow the data never got logged and since it shows completed no cutscenes will trigger ....

i had the same issue but i cant remember what i did to get past it
but i do know that i checked all the cs places then went and redid the fight just before JPM then the cs's were active after JPM

here is the info on Dawn
http://wiki.ffxiclopedia.org/wiki/Dawn

I'd check for the KI 'Tear of Altana' in the first instance. This will prove that you definitely did finish the battle.

Afterwards:

Did you do all of the CS after the battle?

Did you obtain your ring?

Did you toss your ring?

Did you finish all of the CS after obtaining your ring? These are:

* Head to Tavnazian Safehold, and check the Walnut Door at (K-7) of the upper floor (North) for a cutscene.

* Head to Lufaise Meadows and approach the Blueblade Fell at (J-6) for the final full-screen cutscene, during which the song Distant Worlds (Full Vocal) will play.
There are hordes of Rocs called Abraxas' above level 85+ on the way to the Fell, so some kind of a source for Invisibility is highly recommended.
Sneak is also recommended prior to viewing the cutscene, for a party of around level 80 fomor spawn at Blueblade Fell during nighttime.

*After the cutscene, the title Banisher of Emptiness will be awarded and the quest Storms of Fate becomes available.

Oh and finally, if I remember correctly, since Dawn is the last actual CoP 'mission' (the rest are quests) I don't think that Dawn ever shows as being completed.

If you're trying to get the CS for 'Tango with a tracker' check your KIs for 'Letter from Shikaree X' (the quest doesn't ever show up as active in log).

'Storms of Fate' I believe appears in your Jeuno Quest log, but it might also not appear until after you do a certain CS, or even until you defeat the battlefield. All I can suggest for this one is to try each CS in order until you find that you get one.


Remember there's so many other quests that NPCs are involved in these days that it may be that you need to talk to an NPC 2 or 3 times to get the CS that you want.

"Dawn" is one of those missions that shows up in Current and Completed. If you've done Apocalypse Nigh, the current mission will be "The Last Verse"