Reactivation issues

Hi, I have been away for a while, but I found out my world (Caitsith) is getting merged and I wanted to get on and make sure there was nothing in my delivery box so I wouldn't lose it. After thinking about it even more, I wanted to start playing again some as well.

My credit card on file expired and I didn't think to change it until it was too late. When I try to log in now it tells me that I need to reactivate, and when I go through that process in-game, it tells me that my id/password is incorrect. When I try to go through the reactivation process on the website, FFXI isn't even listed as a recoverable account, although FFXIV is which I don't even have an account for. I figured out the URL by basing it on the FFXIV URL, and when I type that in I get a maintenance message.

I have checked the info section of the main FFXI site, and there's no info about that service being under maintenance, and I can't seem to find any news relating to this. Any ideas?

panickedthumb,

As noted in the general forum rules, this forum is for the discussion of technical issues, and we are unable to assist with any account-related issues. This includes questions regarding the credit card update process. For assistance with account-related issues, please contact us directly through the SQUARE ENIX Support Center.

The SQUARE ENIX Support Center can be found at this link:
SQUARE ENIX Support Center