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I have been experiencing a problem since the April 2nd update that causes my game to freeze up when I am trading a moogle slip to the porter moogle and even if I am trying to view the slips in my mog house. I play on the xbox360. This was not an issue until the update. Please fix this as it is making it very difficult to play the game. I believe they are also responsible for the ~40sec screen freeze I am getting when changing areas as well.
Greetings Keeley!
Thank you for taking the time to report this concern for us! I would be more then happy to submit this for you, however, I would like to ask that you please give us some additional information on this matter. Please fill out as much as you're able from the following template for us. Upon receipt, we will submit this for review for you! Although it may seem as though this template is not necessary as it requests information related to your character specifically, the information you give might help find the exact cause as to why an issue may be happening.
Thank you for your time and apologies for any inconvenience!
-=Game Master Emdub=-
Platform: X-Box 360
ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Main Job:
Support Job:
Area and Coordinates:
Party or Solo:
NPC Name: Porter Moogle
Steps:
1.
2.
3.
<*Add more steps if necessary.>
Platform: X-Box 360
ISP: Comcast
Type of Internet Connection: Cable Broadband; wired connection
Internet Connection Speed: 6MB (hi-speed)
Date & Time: Occurring since FFXI update patch on April 2nd, 2013
Frequency: Constant.
Character Name: Keeley
Race: Hume
World: Phoenix
Main Job: effects all jobs
Support Job: effects all sub jobs
Area and Coordinates: all areas
Party or Solo: solo and party/alliance
NPC Name: Porter Moogle
Steps:
1. I have tried logging in on my other two characters on my same account and they have zero issues, even the one who has moogle slip 4 & 8.
2. I have tried restarting xbox multiple times, relogging, reseting modem and routher. no effect.
3. I have been trying to eliminate some items from my inventory and mog house to see if it is an item conflict (which i believe it to be). No change in status so far.
4. I try not to even load my slips in my mog locker because as soon as they load, they freeze my screen.
5. I have been investigating this problem of screen freezing on other discussion boards and with other ffxi players and many others are experiencing this problem of screen freeze on logging in and changing areas. This is in addition to the other current problem of item load lag that SE is aware of.
<*Add more steps if necessary.>
Keeley,
We appreciate your additional information, and this will definitely help us. In order for us to fully investigate this matter, however, I must ask you to provide us with steps as to how this situation is happening.
This may include an example such as:
1. Target Porter Moogle.
2. Select Trade
3. Select <Specific Slip Name>
4. <Symptoms of Crash>
Does the game lag before disconnecting you? Or does the entire XBox360 freeze up completely?
By providing these details, you will better help us to investigate the matter.
Thank you, and have a good day!
~GM Baudle
Here are the steps I have taken regarding the porter moogle slips:
1. I remove my porter moogle slips from my mog locker. Simply the icons showing in my locker on view causes my system to lock up for anywhere from 15-30 seconds.
2. I target the porter moogle in lower jueno.
3. I trade my moogle slip to the moogle. (This problem occurs will all numbers except 7 and 11 simply because I do not have those two slips.
4. My game freezes up to 15-50 secs and the page loads. Each time I click next page, or previous page, the lock up happens again. About 25-50% of the time, my xbox will completely lock up requiring me to hit the power button and reboot.
5. I have tried all these steps on my same xbox, on my same account, with my mule characters (they only have slip 4 and 8 and less than one full page worth of gear on them) and I have no issues at all.
6. I get no lag, the screen simply freezes where I can not move, pull up an inventory menu, nothing.
Keeley,
Thank you for this excellently thorough addition to your report. We are going to be wrapping this into a report and sending it to our development team right away.
Any changes, news or updates regarding this matter will either be made directly to this post, or on www.PlayOnline.com and official FFXI forums.
Again, we thank you for your time, Keeley, and wish you all the best. Have a good day.
~GM Baudle