SoA Ultimate Collection help

First i would like to say that i have read many posts over many forums and havent found the help i need. I played up until 06 so i had all exp up to ToAU. i decided to start back up and bought the SoA Ultimate Collection from SE. Installed, transferred my old PO account, registerred the unlock code and everything is good until i went to play and everything was grey out after ToAU. i checked my account and found only this under permanent options
PlayOnline Member Mar. 26, 2013
FINAL FANTASY XI - PlayStation(R)2/Windows(R)/Xbox360(R) Mar. 26, 2013
Rise of the Zilart Apr. 20, 2006
Chains of Promathia Apr. 20, 2006
Treasures of Aht Urhgan Apr. 20, 2006
How do i get the rest of the expansions to work?

You may need to contact the Square Enix Support Center so they can check if the registration codes were added to the right account and were not used as a new account. Please make sure that these steps were followed when you created the new Square Enix account.

(1) Log into the Square Enix Account Management System using the Square Enix Account that is tied to the service account (PlayOnline ID) you are playing on.
(2) Choose “Select Service” from the left menu and select “PlayOnline / FINAL FANTASY XI.”
(3) Click on the “Add a service account” button and enter your expansion software registration code.
(4) Follow the onscreen instructions and select the service account (PlayOnline ID) you wish to register your registration code.
(5) Carefully review the information displayed in the confirmation window and complete the registration.