lost item

over 1 year ago i lost a kraken club in my bazarr. i listed it for 70 million and it sold for an unnoticeable amount of gil as soon as i listed it. i called a gm at that point. the gm said nothing could be done as it was bazarr related. not long after this same "bug" happened to me again. i listed an item and my bazarr icon was not up (just ls) and ppl could still buy out of my bazarr. i called a gm at this point. the gm agreed that something was wrong and that my complaint would be submitted and investigated. after 1 year + i have recieved no contact at all from a gm or SE. i have made many gm calls, emails to SE, and support complaints. i recently called a gm to ask about my problem. The senior gm that replied told me disturbing news. they said that my complaint had not yet been submitted after over a year of complaints. I am not some nut that wants something for free. i am an honest player of over 7 years. i have never used 3rd party ap's or bought or sold gil. i love to play ffxi and the ppl that play it. i simply want an answer and SE refuses to give me one. i hope nothing like this happens to anyone of the good honest ffxi players that are out there. please if anything like this has happened to you do not give up. contact SE about your problem and demand service. Thank you all for your support.