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I recently bought the steam edition of FFXI which promised a destrier beret, I have loaded my code for the beret onto the website and should be able to pick it up from the festive moogle in port bastok. Yet when I talk to the moogle he doesnt have anything for me. I've been waiting for almost a month to receive my item yet he will not give it me.
Hello,
We deeply apologize for this inconvenience, and appreciate your patience as we look into the matter.
We have added your character to the investigation list for you. This is a known issue and it is already being reviewed, please review this thread for more information!
Thank you for your report and apologies for any inconvenience!
-SQUARE ENIX MODERATOR