Can't select original character

Platform: Xbox 360
ISP:
Type of Internet Connection: DSL
Internet Connection Speed:
Date & Time: August 1, 2012 2:00 PDT
Frequency: Once (did not reproduce)
Character Name: Raji
Race: TarutaruM
World: Valefor
Main Job: Thief, Lv.99
Support Job: Dancer
Area and Coordinates: Port Jeuno
Party or Solo: Solo
NPC Name: None
Monster Name: None
Steps:
1. I logged in today to play but when it brought me to the select character screen i couldn't select my character the only thing i can select was create new character or the back button i called technical support and they told me everything was ok but they said my account has a bug that's preventing me from chosing my original character can you help me with this problem

Hello Bubbs,

We are sorry to hear that you're unable to access your character Raji. Unfortunately, reviewing this issue, this does appear to be an issue with your account. As such, this must be resolved through the Support Center. By contacting them, they will be able to speak to this matter.

We appreciate your time and understanding, Bubbs. Have a good day.

~GM Baudle

I talked to the support center today and they told me that the account is active and they said that thiers a bug in that account they told me to reply to you because everything is good on there end they told me you would be able to fix it