Unable to get destrier beret

Using the PC version of the game, from the FFXI Ultimate Collection - Abyssea Edition on Steam.

Date & Time: July 6, 2012
Character Name: Akyh
Race: Mithra
World: Ragnarok
Main Job: Thief
Support Job: Warrior
Area and Coordinates: Port San d'Oria
NPC Name: Festive Moogle

Steps:
1. Started a new account and created a new character.
2. Logged out and registered the Destrier Beret code from Steam to my account for said character.
3. Logged back in and the Festive Moogle reports "Nothing for you".

Both my European friends got it no problems, i am still waiting for it after 4 days.

Thank you

time to start linking this clear disservice. to anyone and everyone i know. it is a DIGITAL HAT! how hard is it to deliver. clearly we are beeing cheated

Hello,

This issue has been brought to our attention, and we deeply apologize for the inconvenience. Rest assured, however, every person's report is being documented and integrated into our investigation. Thank you for your patience as we continue to look into this matter. As a note, please be aware that you can find information on www.PlayOnline.com and the official forums for any further updates on this matter. Thank you for your time and your report.

~Baudle