Destrier Beret not being given

Just like everyone else for the past four days, I still have not gotten my Destrier Beret

Date & Time: First tried on July 7, 2012
Character Name: Djazure
Race: Tarutaru
World: Quetzecoatl
Main Job: Black Mage
Support Job: None
Area and Coordinates: Mog House in Windurst Walls
NPC Name: Festive Moogle
Steps:
1. Registered the Destrier Beret code to my square Enix account
2. Selected Djazure@Quetzecoatl as the content ID & character that the item will go to
3. Logged into FFXI
4. Went to the moogle in Windurst Walls and it said "Sorry, we have nothing for you!"
5. Have tried multiple times since, still no luck.

time to start linking this clear disservice. to anyone and everyone i know. it is a DIGITAL HAT! how hard is it to deliver. clearly we are beeing cheated

Hello,

This issue has been brought to our attention, and we deeply apologize for the inconvenience. Rest assured, however, every person's report is being documented and integrated into our investigation. Thank you for your patience as we continue to look into this matter. As a note, please be aware that you can find information on www.PlayOnline.com and the official forums for any further updates on this matter. Thank you for your time and your report.

~Baudle