Can't get my Destrier Beret

Add my name to the list. Same issues as everyone else. Frustrating.

On the PC version of the game, from the FFXI Ultimate Collection on Steam.

Date & Time: July 8, 2012
Character Name: Ashld
Race: Hume
World: Quetzalcoatl
Main Job: Warrior
Support Job: None
Area and Coordinates: J-12 Port Bastok (Residential Area)
NPC Name: Festive Moogle

Steps:
1. Started a new account and created a new character.
2. Logged out and registered the Destrier Beret code from Steam to my account for said character.
3. Logged back in and the Festive Moogle reports "Nothing for you".

Hello,

This issue has been brought to our attention, and we deeply apologize for the inconvenience. Rest assured, however, every person's report is being documented and integrated into our investigation. Thank you for your patience as we continue to look into this matter. As a note, please be aware that you can find information on www.PlayOnline.com and the official forums for any further updates on this matter. Thank you for your time and your report.

-SQUARE ENIX MODERATOR