Didn't receive my Destrier Beret

Didn't receive my Destrier Beret

Date & Time: Everyday since I began playing
Character Name: Banador
Race: Hume
World: Asura
Main Job: Monk
Support Job: None
Area and Coordinates: Mog House in Port Bastok
NPC Name: Festive Moogle
Steps:
1. Registered the Destrier Beret code to my square Enix account
2. Selected Banador@Asura as the content ID & character that the item will go to
3. Logged into FFXI
4. Went to the moogle in Port Bastok (J-13) and it said "Sorry, we have nothing for you!"
5. Logged out of FFXI and PoL and tried getting it again 24 hours later, still no beret.

Greetings,

Thank you very much for this report. We are sorry to hear that you do not yet have your Destrier Beret. As we have already received reports on this matter, we are going to add your report to our ongoing investigation. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend consulting http://www.PlayOnline.com or http://forum.square-enix.com/ffxi/fo...ersion-Updates for any details about the development team's investigation. Thanks again for your report!

-SQUARE ENIX MODERATOR