Destrier Beret issue

I've got the same issue everyone else is having. I'm not going to fill out the steps because I've done it time and time again... Log in, log out, log back in, try, not there. Wait a day, log in, try, still not there. Zone out, zone in, try, still not there. It's been five days of the same thing, trying it once or twice a day. Still nothing. So I'm just not trying to get missed if you guys can get me that hat. Thanks.

Greetings Kohor,

I apologize for the trouble you have been going through with trying to receive the Destrier Beret. We are aware players are having trouble obtaining the beret because of previous reports. I will be adding your name into the current ongoing investigation. We suggest that you keep an eye out Here and Here for any further updates on this matter. Thank you again and take care.