Did not Recieve Item After Winning Lot

Platform: Windows 7
ISP: Comcast
Type of Internet Connection: Cable
Internet Connection Speed: Unknown
Date & Time: 2-16-2012, Approximately 1:15am EST
Frequency: Once
Character Name: Zane
Race: Hume
World: Sylph
Main Job: Pld
Support Job: Thf
Area and Coordinates: Kuftal Tunnel, by Western Altepa Desert Entrance
Party or Solo: Party
NPC Name: n/a
Monster Name: Unknown
Steps: My party was farming Fossilized Bone and Seasoning Stones in Kuftal tunnel. I zoned in after they had already been killing enemies and there was a Fossilized Bone in the Treasure Pool. I proceeded to lot, and win, and see the message "Zane obtains a fossilized bone." show up on my screen, as did the other three party members.

Unfortunately, I did not check my inventory until this morning and found it was not with any of my items. My Bag was not full, and it was not moved to any other location on my character. I have been unable to find any one selling the item to test and see whether or not I can still obtain one or if it is glitched on my character with the Rare flag preventing me from obtaining another.

I am humbly requesting that a GM double check my chat logs around the time in question, and if I am not mistaken to add the item into my inventory. Thank you!

Greetings, Zane!

Thank you for posting your concerns about failing to receive a fossilized bone. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking here and here for any details regarding the development team's investigation. Thank you for your report!