Cannot complete the mission Lost for Words

Platform: Windows
ISP: Comcast
Type of Internet Connection: Cable
Internet Connection Speed: unsure
Date & Time: um several times starting 4 months ago to now 07jan2012 1900
Frequency: Everytime I've tried to do the mission over the last 4 months
Character Name: Ebisuman
Race: Taru
World: Bahamut
Main Job: Blm
Support Job: Brd
Area and Coordinates: Windhurst woods J-3
Party or Solo: Both
NPC Name: Nanaa Mihgo
Monster Name: None
Steps:
1. Have started the mission and talked to the first NPC Tosuka-Porika who directs me to talk to Nanaa Mihgo
2. I talk to Nanaa Mihgo who is supposed to give me the Key Item Lapis Monocle.
3. She instead only says "I can't stand the sight of you. Get out of herrre, and don't show yourrrr face to me any time soon.
4. I attempt to continue on with the mission without the Lapis Monocle I am unable to obtain Lapis Coral from the fossil rocks and therefore can't continue though I have tried.
5. I have contacted GMs several times and only gotten the response about how they can't fix it in any way shape or form including resetting the mission or giving me the key item. Instead they just tell me they sent it to the developers who are the only ones who can fix it
6. It's been a good 4 months now and apparently the developers haven't even sent any response back to anyone on if they are even investigating it and so I got told to post here.
7. Have tried file checks made sure I'm not on any mission/quest involved with said npc. Tried it on another same problem. Tried repeating several times. Once with a GM telling me what to do step by step and asking me specific missions/quests that would conflict and nothing.
8. This is getting rather frustrating since I can't even enter chateau d'Oraguille, can't finish A moogle Kupo d'etat missions, can't go further in nation missions, can't start Zilart missions, can't go to Sky, can't do dynamis... etc

Greetings Ebisuman!

Thank you for reporting the problem with all the necessary details. We apologize for all the trouble and frustration you have been going through the past while. Since we have all the information, we will forward the concern to be looked into. If there are any updates throughout the investigation, they may be posted within the forums. Thanks again!