Character Reactivation Service Issue

Hello, just recently I bought the Abyssea collection and used the CSR to find out 2 of my former characters Pohetha and Otha were able to be retrieved. To my dismay the character Otha was turned into a hume male who was origionally a elvaan male and now a new character all around. All he had was an onion sword and some flimsy level 1 RSE gear. Pohetha was fine which is great, but Otha had more nastalgia with FFXI when it was still up and coming. I was curious as to why the character had lost everything it had. He was a lvl 55 PLD only, but I would still like to have it the way it was. Feedback on this matter would be helpful seeing how I am paying for this character just to have it back.

Thanks from Alexander Server,
Otha

Pohetha,

We would first like to apologize with any dissatisfaction you are experiencing after recovering previously characters. That being said, it is noted throughout the Character Reactivation Service that we make no guarantee that the characters will be reactivated in the exact same state as it was at the time of cancellation, and that character data may slightly differ. Unfortunately we’re not able to make any adjustments to a character recovered through the Character Reactivation Service, either; the characters recovered through that service provided “as-is.”

As much as we would like to be able to assist you, however, this problem is not a technical issue with FINAL FANTASY XI itself. As such, we have had to close this thread. You are welcome to provide feedback on the Character Reactivation Service through the SQUARE ENIX Support Center for your region, though.

The SQUARE ENIX Support Center for North American accounts can be found at this link:
SQUARE ENIX Support Center

The SQUARE ENIX Support Centre for European accounts can be found at this link:
SQUARE ENIX Support Centre

The SQUARE ENIX Support Center for Japanese accounts can be found at this link:
SQUARE ENIX Support Center