Zhayolm Remnants 5th floor frog did not pop even though conditions were met

Platform: PC

ISP: Time Warner Cable

Type of Internet Connection: Cable

Internet Connection Speed: 5Mbit/s

Date & Time: 7:40pm HST

Frequency: Once (did not reproduce YET, will be trying Zhayolm Remnants again tomorrow)

Character Name: Voicememo

Race: Hume M

World: Asura

Main Job: BRD 95

Support Job: WHM 47

Area and Coordinates: Zhayolm Remnants 5th floor

Party or Solo: Party, myself and 4 others

NPC Name: None

Monster Name: None, Poroggo Madame did not pop

Steps:
Detailed steps on how the issue occurred.

I've done salvage for 3+ years now and to get the 5th floor frog to pop, 3 members of party must be totally unlocked so that there are no pathos icons appearing on 3 characters. I confirmed with the 3 members, that they were all unlocked, full gear, stats, mp, hp, ja, magic before I warped from 4th floor north porter to 5th floor north. The Poroggo Madame did not appear, this is the first time I've seen this happen in 3+ years. Was the number of people that need unclock increased by accident? Please check on this as I'm still doing it for alex and thoes in my group still want to do it for gear as well.

Hello,

Thank you for those details and we apologize for any inconvenience that this may be causing you, Voicememo. We will pass this off to development and upon confirming any issues, it will be handled accordingly. If we receive any updates or need any additional information, we may unlock the thread and post here.
Any adjustments or fixes will be posted on the Official PlayOnline™ website.
www.playonline.com

Thank you,
SQUARE ENIX Moderator