This game is played 24/7. Why is it there is no weekend phone or chat support? Had to reinstall the game on a system cannot remember the Playonline password from 2 or 3 years ago. Tried to contact SE and find that cannot have anything done til Monday. I think they need at least some chat support on Saturdays & Sundays. It is a let down when you work all week, look forward to playing over the weekend and then are unable to do so because of an issue and no support available.