Reg Code Issue

Hello SE,

I recently bought the Ultimate Collection with hopes of getting my current account the three mini-expansions (also called "Add-on scenarios") and to use the remaining codes to create another account and character (obviously without the mini-expansions). This account already had all expansions except the three mini ones.

I put the reg code into the account management website and it said that only the mini-expansions would be used up. I accepted and it went through without an issue.

Now when I try to create the second account it says the code has already been used up when in fact I've only used 3 of them. As I've paid for all reg codes I expect to be able to use them. Who should I contact about this to fix it?

Thanks in advance.

There's nothing to 'fix' here, the codes can only be used for a single account, not matter how many or few you actually need, you can't create a second account from the rest.

You have never been able to do that with any compendium releases SE have released.

I've paid for the reg codes and only used 3 of them. There was nothing that stated I wouldn't be able to use the rest. Therefore there is a problem here. I'm not going to pay for something I don't receive.

I completely agree with you Kazaki - give customer support a phone call and tell them the problem and that it isn't clear that you won't be able to use the other expansions. I hope it works out well - make sure you come back here and report what happens!

Thank you RagingAvatar. I went into the customer support website but there is no phone number. I sent a ticket for email support. I'll let you know what happens!

Quote:

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Originally Posted by Kazaki

I'm not going to pay for something I don't receive.

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You didn't pay for individual reg. codes, you bought a single package for a single price, the various codes make up that single package, there's nothing confusing or needed stating.

Fact is, you got the three add-ons at a discount price compared to normal, the fact you can't do what you assumed, with no evidence, you could do isn't SE's fault.

Quote:

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Originally Posted by Kraggy

You didn't pay for individual reg. codes, you bought a single package for a single price, the various codes make up that single package, there's nothing confusing or needed stating.

Fact is, you got the three add-ons at a discount price compared to normal, the fact you can't do what you assumed, with no evidence, you could do isn't SE's fault.

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Thanks for your input. Nevertheless I'll be contacting SE about this as I don't find this acceptable.