Can't Transfer already a week +

Hello FFXI support team , i have BIG problems with account transfer cause ClickandBuy .
In First they was no apply a card i was payed FFXI almost a year , i made one more card to pay and registred it , so what they do , they mail me to veryfy it , i did it (lost 3~EU) ok , then they ask me to send them a personal data including Pasport and etc. photos i did it , after few days i sended it they mail me to send them scans of it and bank data i made it too , now passed seven days and they no respond me and second day ignoring my mails , support team please help me somehow , maybe you can allow me to use another payment method (for Russian region i can only choose this ClickandBuy (_ _*) ) i just wonna to continue playing my lovely FFXI /cry

I agree man they shouldn't ask you for that kind of information that is just way too much, I'm having a hard time knowing what to send since the customer service suck at click and buy not to mention I had to wait 2 hours for them to finally pick up the freaking phone. They gotta go back to their old ways already or use paypal or whatever.

Vladislav,

As noted in the general forum rules, this forum is for the discussion of technical issues. In the future, please contact the SQUARE ENIX Support Centre directly for any account or billing related issues. For assistance with account-related issues, please contact us directly through the SQUARE ENIX Support Centre. Unfortunately, since this situation does not involve any technical trouble, we have had to lock the thread.

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