Square Enix Account Transfer & Payment Procedures FAQ
Hi everyone! As many of you have been asking questions regarding the announcement about the Square Enix Account Transfer, we compiled a list of answers, which will hopefully address your concerns:
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Q: Can credit cards without personal authentication services (such as 3-D secure) be used?
A: Cards without personal authentication services, such as 3-D secure, can make payments using ClickandBuy International Ltd. and Ultimate Game Card® via PlaySpan, Inc.
3-D secure will be required only for cards that support and have been set up with it.
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Q: How do reoccurring options work if I have Square Enix Crysta set as my payment method?
A: As long as you have a sufficient balance of Crysta on your account, the appropriate amount will be automatically deducted when the subscription is renewed. However, if your balance is insufficient, the reoccurring option will be automatically canceled.
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Q: Is it possible to add the exact amount of Square Enix Crysta required for my monthly subscription?
A: No. Square Enix Crysta can be added to an account in increments of $5, $10, $20, $30, $50, and $100. The remaining amount will be left as a balance on your account.
Please visit the following URL for more information on Square Enix Crysta.
http://www.square-enix.com/na/account/crysta/
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Q: If I add Square Enix Crysta to my account and use that to pay for my monthly subscription, will I be able use the remaining balance for my next payment?
A: Yes, you will be able to utilize the remaining balance for your next payment.
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Q: What payment methods can be used to purchase Square Enix Crysta?
A: You can purchase Square Enix Crysta using a credit card or debit card via ClickandBuy International Ltd., or PayPal® or Ultimate Game Card® via PlaySpan, Inc.
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Q: What steps are required if I already have my PlayOnline account linked to a Square Enix account?
A: Customers who currently have their PlayOnline account linked with a Square Enix account will also be required to go through the transfer process. Please note that customers who currently have a link in place will be required to transfer their PlayOnline account to the Square Enix account it is linked to.
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Q: How will this affect users who have multiple PlayOnline IDs linked to one Square Enix account?
A: You will need to complete the transfer process for each PlayOnline account currently linked to your Square Enix account. The transfer destination will be the Square Enix ID that is currently linked.
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Q: If you transfer multiple PlayOnline IDs to one Square Enix account, will it be possible to log into multiple PlayOnline IDs simultaneously?
A: You will be able to log into multiple PlayOnline IDs simultaneously even if they were all transferred to the same Square Enix account. You cannot, however, simultaneously log in with multiple characters from the same PlayOnline ID.
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Q: My PlayOnline ID registration information is not up to date. Will this have any effect on the transfer?
A: This will have no effect on transfer, but please be diligent in keeping your information up-to-date. After the transfer, support will be performed through your Square Enix account instead of the PlayOnline ID. When obtaining your Square Enix account, please register with your updated information.
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Q: Will the billing methods change?
A: Yes. Square Enix Crysta and credit cards will be viable payment methods after the transfer.
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Q: Will this change affect PlayStation2 and Xbox 360 users or is this only for PC users?
A: The transfer will apply to customers on all platforms.
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Q: Is it possible to register and transfer multiple PlayOnline IDs to multiple Square Enix accounts? What kind of impact would this have?
A: This is possible. The only difference would be that payment methods would need to be set up for each individual Square Enix account.
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Q: Will I need a Square Enix Security Token to go through with the transfer process?
A: No, a Square Enix Security Token is not required for the transfer process. However, we strongly recommend acquiring a Square Enix Security Token to add an additional layer of security to your account.
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Q: Will use of the PlayOnline Viewer be discontinued?
A: No, everyone will still be required to log into the PlayOnline Viewer in order to play FINAL FANTASY XI. Customers without a Square Enix account will be required to create one before logging into PlayOnline, however.