[NA] Square Enix Account Transfer

In order to better safeguard the account security of PlayOnline users and to provide a more streamlined account management experience, we will be transferring all PlayOnline IDs to the Square Enix Account system.

The transfer process will be available in the last half of July, and will give users access to an improved user interface that will allow account management from any web-browser.

Please visit the following link for details on all of these changes.


Please note that all users will have to log in and agree to the transfer by mid fall 2011 (deadline to be announced)*, or they will lose access to PlayOnline and FINAL FANTASY XI until the transfer process is completed.
*Note: We have extended the transfer cut-off date from the original deadline of August 31 in order to implement payment option improvements. Please visit here for more details.

A walkthrough detailing the transfer process has been posted on the PlayOnline website here.

This transfer will require you have a Square Enix Account. If you don’t already have a Square Enix Account, we strongly encourage you to create one in advance here. Customers who already have Square Enix Accounts need only complete the transfer process.

We hope you’ll agree that this marks a significant step towards providing a more secure, user-friendly, and responsive experience.

In order to improve the quality of our services, we will be transferring all PlayOnline accounts to Square Enix Accounts.

Transfer Period
July 27th, 2011 (Wed) to Mid Fall 2011 (To Be Determined)
*Note: We have extended the transfer cut-off date from the original deadline of August 31 in order to implement payment option improvements. Please visit here for more details.

Transfer Process
In the interests of account security, we ask that all users take action to complete the account transfer process. You can perform the transfer easily by following the instructions on the Account Transfer Page that will be shared on July 27, 2011. This page will detail the transfer process for those users who have a Square Enix ID and those who still need to create a Square Enix ID.
Please note that a Square Enix ID is REQUIRED to complete the transfer process. To help simplify this process, we strongly suggest that all users complete the Square Enix account creation process and obtain a Square Enix ID prior to the transfer start date. If you need to create a Square Enix ID, please visit this link.


A PlayOnline ID and password will be required for PlayOnline accounts in order to complete the transfer process. If you need to recover your PlayOnline ID or password, please visit here.


Additional Information
Special In-Game Bonus
Users who complete the transfer process prior to August 31, 2011 will be rewarded with a special in-game item for FINAL FANTASY XI. Additional details are available here.

Subscription Periods
As a result of the transfer to the Square Enix Account Management system, the subscription period for Final Fantasy XI will be changed from $12.95/month to $12.95/30 days.

Please note, under the previous system all subscriptions were billed on the first day of each month, regardless of start date. After completion of the transfer process, subscriptions will now bill in 30-day periods based upon the date when a subscription was initiated. Subscriptions will continue to renew automatically and can be cancelled at any time. Please note that cancellations will now take effect at the end of your 30-day prepaid period.

* If an additional character slot is purchased during the middle of your prepaid period, the associated fee will be prorated based upon the number of days remaining in your prepaid period. At the end of the prepaid period, the additional character slot will be billed at the full rate.

Services that will use the PlayOnline ID after transfer:
-Friend List Plus
-LinkShell Community
-Community Site Link Registration Requests
-Player Event Support Requests

Services that will be temporarily unavailable:
-Character Reactivation Service
Please note that after the start of the transfer process, the Character Reactivation Service will be temporarily unavailable. We expect the service to resume in late August 2011. You will be required to transfer your PlayOnline account to a Square Enix ID before you can utilize this service.

Services that will end after transfer:
-Friend List Application
-PlayOnline Member Information (Web Version)

We will be posting responses to questions from users on the SQUARE ENIX Support Center Account Transfer FAQ which can be found here, so please take a look.


* Please visit the link above for information on how it will affect the customers who do not go through with the transfer.



We apologize for any inconvenience this may cause and thank you for your understanding and cooperation.