Anyone gotten their 11th Vana,vesary codes yet?

If I had support tickets languishing for weeks or months I'd have a lot of questions to answer from my management and from the employees I support. Well right now we the customers are asking those questions. It's way past time for management to step up and let us know what the hold up is and what steps are being taken to expedite the process. Are manpower and resources being shifted? Even a small department like mine will do that when necessary. Are priorities being adjusted? Again, a small time operation like mine makes all sorts of adjustments all the time. Right now it seems like SE's customer support is even more bush league than a small, in house IT department. That's really sad. What else are we supposed to assume since we aren't hearing anything or getting any results?

I also work a help desk job, and having a case open for this long with no active response from anyone on the support team would mean a lot of people in trouble. I now have this ticket and a GM ticket open with no feedback for over a month each. How are tickets allowed to age like this without repurcussions to the support staff?

JP players all got theirs, so SE doesn't care about this issue. Seriously. NA support could care less.

So no one is going to offer us a progress report or anything? Not even going to ask the support crew what's going on? Community reps? Director? Producer? Beuller? Beuller? Anyone? Anyone?

NA support is counting on us forgetting about the issue so they don't have to do anything.

If we wanted to, we could all be total dicks about it and spam the forums with lots of new threads about the issue in a really annoying way, forcing the reps to acknowledge us in some way.

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If we wanted to, we could all be total jerks* about it and spam the forums with lots of new threads about the issue in a really annoying way, forcing the reps to acknowledge us in some way.

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It wouldn't do any good, no one is forcing anyone to play the game nor does anyone care if anyone got their item(s) or not as we can all see. Also the "name" Dick shouldn't be used in a derogatory way I fixed that for you, I can't picture anyone coming off like a male organ...

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Originally Posted by Krashport

It wouldn't do any good, no one is forcing anyone to play the game nor does anyone care if anyone got their item(s) or not as we can all see. Also the "name" Dick shouldn't be used in a derogatory way I fixed that for you, I can't picture anyone coming off like a male organ...

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You should work for SE's NA customer support team. You've got their attitude down pretty well.

People only care when something effects themselves and don't give a shit as long as they get theirs. Hence SE's inaction; this problem was nonexistent among JP players so the company, on the whole, doesn't care. Meanwhile, there are a lot of us long-time paying customers who deserved this "appreciation" gift but didn't get a single code, while most others got theirs and several people got MULTIPLE codes.

Normally, in customer service, you don't let troubled customers go unnoticed. You don't ignore them. Just because the majority of customers didn't have an issue doesn't mean the issue should be swept under the carpet. Which is exactly what they're doing.

Some may not care if others didn't get their items but this isn't a typical game forum. It's the place to speak of bugs, opinions and anything else affecting the game because it's the highest chance of it being noticed by their makers. If you don't care about the thread, then simply don't read or post in it. The official forum is primarily about giving feedback, threads like this will happen.

I haven't received mine either yet. I just stopped making tickets and gave up but I hope you guys end up generating a response.

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Originally Posted by Krashport

It wouldn't do any good, no one is forcing anyone to play the game

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With that attitude why does any company provide support for any product or service? Is it OK for a company to leave its customers hanging because their product/service happens to be a video game?

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nor does anyone care if anyone got their item(s) or not as we can all see.

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They don't have to care. They just have to do their jobs. If they want to discuss their feelings we can meet up for drinks or dinner after work.

Still waiting for you guys to get off your asses, NA SE support. Supposedly EU support did something about this in late December.