Petition: clickandbuy the only way no,thanks.

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Originally Posted by Creelo

Honestly, the REAL funny thing about all of this is that a TON of people that play FFXI don't even read these forums (or any FFXI-related forums for that matter). I'm sure these players aren't even thinking about transferring/registering their accounts atm.

I am also 100% sure that SE WILL lose out on a hefty amount of subscriptions due to the simple fact that most people won't even think to transfer their accounts by the time August 31st hits. When they realize they can't play FFXI anymore, they'll have to contend with some boggled-up system of getting their payment method back on track (What exactly was wrong with the system before?). Most will either give up or not even bother with it.

Honestly, this seems more like a purge than anything else lol A purge of a loyal player-base that, as it stands, will prove to be a grave mistake by SE.

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Just logged into my account to say goodbye to it basically as my sub was ending in a few days. I did a shout and more then 70% or so on Cerberus had no idea what I was talking about. Boy are they in for a surprise.

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Originally Posted by Wagram

Just logged into my account to say goodbye to it basically as my sub was ending in a few days. I did a shout and more then 70% or so on Cerberus had no idea what I was talking about. Boy are they in for a surprise.

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You should have done a /yell too while you were at it.

SE is going to have to make 95 cap SOMETHING FIERCE to get some subscriptions back from this crap

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Originally Posted by Muse

You should have done a /yell too while you were at it.

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Not much point, everyone would have left the filter on!

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Originally Posted by slakyak

Not much point, everyone would have left the filter on!

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That's gone now, you know...

Square community reps please can you pass on how annoyed the customers are at this?

I pay for 5 accounts within my family/gf and all I and others want is to be able to pay you the money as I have for the last 6-7 years, without having to buy more than I need (crysta) or go through a 3rd party company that I don't trust. I like the current system where I don't have to think or worry about payment and as such even if I go on holiday or something I still pay.

With this new system you are making a lot of people unhappy and although you think you are going to make more money you will infact lose a lot due to the nature of MMO players, lazyness means many carry on subscribing for a long time even though they don't really get as much use out of the account...having to manually pay each and every month and know you are kinda being ripped off while doing is not condusive to a happy playerbase.

As said before it's one thing to have this on a new game like FFXIV, but it's unacceptable to treat a loyal playerbase this way after so many years.

If I have to pay with crysta then I want to be able to pay the exact amounts, ultimately though I want to be able to just play FFXI without having to constantly worry about payment so at best I would be like to carry on paying you direct with my CC as I have for many years.

For people that do quit over this, please remember how you were treated and don't ever play another Square MMO...they just don't deserve a loyal playerbase. The way they treat us here is how you will get treated on future MMOs so keep it in mind.

already lost a few ppl i know to this new payment change gg SE.....


after this billing cycle im gone too screw that hassle its to much BS

I am still in the process of verifying my husband's new PayPal account, hoping to be able to still pay using our Korean credit card without paying an extra 5.9% currency exchange fee from Click&Scam. If they won't accept the Korean CC, I'll use my own PayPal account and use my US credit card or bank account, even though transferring money to the US for it sucks balls and I can only do it about 2x a year...

Really, I'd be perfectly happy using PayPal for Crysta if I could set it up as a recurring automatic payment and for the exact amount needed... which is exactly what the JP are allowed to do.

I have 2 characters and my cousin has 5. If this seriously doesn't get changed we are done. I hate to leave but I have more things to worry about in my real life than chasing down a company to give them money only to be slapped in the face each time because we are not important to them anymore.

You can add my two accounts to the list of future inactives if the payment options don't change. The reasons have been beaten to death in this thread already.

Seriously, wake up SE. At the very least do some research on a company you choose to do business with before forcing your customers to use it. You're hemorrhaging players as it is due to the age of the game and you wasted years of development capital on the colossal flop that is/was FFIV. Now you're making it more difficult for the people still willing to pay your bills to do just that by forcing them into business with a disreputable company?

What, did you hire the fiscal rejects that washed out of Wall Street in 2008 to be your business planners?

This would make a hilarious comic strip, i wish i could draw.

Original payment

Me:Hey SE, i have your money.

SE: cool thanks.


3-d security Payment

Me:Hey SE, i have your money.

SE: K, um but first gimmie a dollar.

Me: Um, why?

SE: Dun worry I will give it right back.

Me: Huh?!

SE: ITS FER SECURTIY AND CONVIENANCE DUH!


New payment (Click and buy option)

Me: SE, i have your money.

SE: Oh, GOD. Don't pay me!

Me: What?

SE: Pay him and he will pay me.*points at shady guy*

Me: Ummm okaaay. Hey Mr., Will you give this money to SE for me?

Shady Guy: Yeh no problem, ... but its gonna cost ya.


New Payment (Crysta option)

Me: SE, I have your money.

SE: Okay, np, let's see... your total is $27.92

Me: =) here you go.

SE: Pay me $30 >.>

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Originally Posted by Gotterdammerung

This would make a hilarious comic strip, i wish i could draw.

Original payment

Me:Hey SE, i have your money.

SE: cool thanks.


3-d security Payment

Me:Hey SE, i have your money.

SE: K, um but first gimmie a dollar.

Me: Um, why?

SE: Dun worry I will give it right back.

Me: Huh?!

SE: ITS FER SECURTIY AND CONVIENANCE DUH!


New payment (Click and buy option)

Me: SE, i have your money.

SE: Oh, GOD. Don't pay me!

Me: What?

SE: Pay him and he will pay me.*points at shady guy*

Me: Ummm okaaay. Hey Mr., Will you give this money to SE for me?

Shady Guy: Yeh no problem, ... but its gonna cost ya.


New Payment (Crysta option)

Me: SE, I have your money.

SE: Okay, np, let's see... your total is $27.92

Me: =) here you go.

SE: Pay me $30.

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Pretty much sums it up lol XD

All these people complaining about crysta. As bad as it looks I still wish I had the option for THAT instead of clickandbuy the more I read about it over the day. I dont want to quit, I like this game and have alot of good friends on here. Heck I even met my fiance on here. But with clickandbuy as only option if that doesnt work or anything goes wrong with it at all, I know I certainly wont be hanging around for more. Its already bad enough I will be paying more through clickandbuy with conversion fees and such, than what I've been paying all along these last few years.

Man...I regret how we all complained about pol the last few years now.

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Originally Posted by Gotterdammerung

This would make a hilarious comic strip, i wish i could draw.

Original payment

Me:Hey SE, i have your money.

SE: cool thanks.


3-d security Payment

Me:Hey SE, i have your money.

SE: K, um but first gimmie a dollar.

Me: Um, why?

SE: Dun worry I will give it right back.

Me: Huh?!

SE: ITS FER SECURTIY AND CONVIENANCE DUH!


New payment (Click and buy option)

Me: SE, i have your money.

SE: Oh, GOD. Don't pay me!

Me: What?

SE: Pay him and he will pay me.*points at shady guy*

Me: Ummm okaaay. Hey Mr., Will you give this money to SE for me?

Shady Guy: Yeh no problem, ... but its gonna cost ya.


New Payment (Crysta option)

Me: SE, I have your money.

SE: Okay, np, let's see... your total is $27.92

Me: =) here you go.

SE: Pay me $30 >.>

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Quoted for Truth.

SE. DO SOMETHING ALREADY.

We aren't going to quiet down, we will do everything it takes to make you fix your product for us. How -dare- you try and ask us to pay you in ways convenient for you.

Suck it up and give every nation access to paypal.
Suck it up and realize clickandbuy is the equivalent of handing money to a guy in a parka on a corner.
Suck it up and realize that if you make the same mistakes you did with 14, you'll lose us here as well.

You would do well to remember your colossal mistakes of the past.

For everyone quitting, can I have your stuff?

Seriously though, I'm not going to jump through hoops to play a MMO. My mule will expire at the end of the month, but I'll ride out my main character through August. If the push-back from NA/EU players doesn't convince them to change the payment model, I'll find another game to send $15 a month. The days of FFXI being a new, interesting, and innovative game have been over for years.

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Originally Posted by Ahrana

For everyone quitting, can I have your stuff?.

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First you'll have to buy enough crysta or pay clickandscam to come get it.

I'm joking BTW as I have no plans to quit at this time.

I'm wondering how this player outrage compares to when they first implemented 3-D Secure.

I still haven't changed my payment system for FFXI, but I did buy an Ultimate Game Card and used it to throw 2000 Crysta onto my balance. As threatened, I gave them my pol.com email address, and so far I've gotten two emails from them, an acknowledgment and a general invitation to register wtih PlaySpan's website (probably not going to happen). As a teaser, they say they'll throw 100 of their own points at me for doing so, but there's no indication that those points can be converted to Crysta.

Personally, I'm not too broken up about having to carry a leftover balance of Crysta from month to month. I think I would be if I could see a time that I would quit the game (assuming I don't ragequit next month), but as it is it's just a minor inconvenience for me, paying $20 two months out of three rather than $13 month to month. The fact that I will almost always have something worthwhile to spend the Crysta on makes it different, in my eyes, from things like Live Points, which are only usable on one-time purchases.

And even if I did quit FFXI (or they shut down the game), the outstanding balance would only bother me if there truly was nothing else I'd want to spend Crysta on. FFXIV aside, S-E will be publishing other games. I could see myself dropping some leftover Crysta on a month of Wakfu, just to check it out. Hell, bring back TetraMaster for that matter.

Provided my email address doesn't start to get spammed by PlaySpan, my only real complaint would be S-E playing favorites and letting the Japanese market pay by Crysta without carrying over a balance.

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Originally Posted by Niyariko

I want direct auto-payment where I give SE my CC info and they will take care of the rest, enough said.

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If they hold onto your billing information personally, they become liable if their database gets broken into.

Don't think S-E didn't see what happened to Sony.

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Originally Posted by Ziyyigo-Tipyigo

If they hold onto your billing information personally, they become liable if their database gets broken into.

Don't think S-E didn't see what happened to Sony.

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Don't think S-E didn't either

I think SE confuses good customer service with "polite" customer service.

Good customer service is judged by functionality. Sometimes the best customer service is impersonal and professional.

I mean if you translate this whole "polite customer service= good customer service" farce into other aspects of life, its insanity becomes crystal clear.

Imagine your being robbed at gun point and you cry out

"Please don't take my money. I have 4 kids and i worked my butt off all week for this money."

And the robber said back to you

" I'm sorry good citizen. I understand how difficult it must be to have your hard earned money stolen, and i wish I could help you with this dilemma. But unfortunately, I have no plans to stop robbing you. Is there any other requests you would like to make? If not then please feel free to post your comments at this website."

And then proceeded to take ur money and shoot you.

In this scenario, the robber is polite, sure. But his attitude and demeanor didn't matter. Just like attitude and demeanor don't matter in issues of good customer support.

The only thing that matters is can you successfully solve issues between you and your customers in a FAIR way. And if you can't solve them, can you explain to your customers why they had to be this way.

Nothing new to say. Just adding my support to the thread against this insane policy. I have never seen a company go so far out of its way to enrage its customer base.

I think they have some think-tank guy there that is trying to save them money, problem is he is a dumbass and isn't thinking out these grand schemes..or they just aren't following through properly. I don't mind them cutting some costs but if they are going to outsource and let otehrs take over billing lets have a little more effort put into it, pick a good company and let people pay the way they have been in the past..with a cc and recurring billing. Crysta needs to be redone too, exact payment amounts please.

Can a rep at least state they are passing this ragefest on and we will get an official comment on it soon? I don't think that's too much to expect is it, I woud like to know if Square are going to follow through with this "era of communication" and actually help it's customers out here, this is a big deal for almost everyone and we don't like it.

I have had this game since Dec 2003, and this is by far the most egregious abuse to the playerbase I have ever had the displeasure of witnessing.

What the crap man? Why did you suddenly do this? Since I first started I have never had a single solitary issue with your billing system. I see the charge on my statement every month and pay it, no problems or questions asked. But now we have to dance through these ridiculous 3rd party hoops, and/or pay additional money every month because you do not allow direct denominations like SONY does for PSN.

Why even change it in the first place? To further phase out POL? It's not like you can just remove the game from the POL system, so why mess with the simple, direct billing that we are all accustomed to?


Now, I've given you the benefit of the doubt here and only paid $20 worth of crysta and only because Ultimate pay allows Paypal BUT I STILL DON'T LIKE IT ONE DAMNED BIT! The majority of the people I've spoken to on Bismark don't care for this one little bit either by the way.

So, unless your goal was to basically piss off the entire Western userbase and prematurely kill off your only money-making MMO at this point in time, well, it's been fun.

I Don't really know what to say anymore,
But i'm really upset, all of my best friends are quiting (thank you SE) and all going to other mmo's.
If you keep this way of paying please take in mind, that you'll lose a big chunk of the gamers you have right now
and all the others will follow soon enough (lets be fair when you can grind all your jobs to 99 in a blink of an eye and finish all your missions in a matter of weeks your people who will stay will get bored fast enough)

If i'm right with this and people do get bored easy enough then i give this game 2 maybe 3 more years?
Anyway i'll wait and see but if all my friends quit i'll have no use in staying i'm afraid

I think I'd sooner gouge my eyes out with a fork than give any of my information, let alone credit card information to shady, notoriously fraudulent, third party payment services. Paypal already makes me uneasy, and it gives me no comfort to see that the Better-Business-Bureau give ClickAndPay a lovely "F" rating along with lack of accreditation for their service.
I simply cannot understand why Square-Enix would blatantly alienate their player base with such poor business practices and decision making. Unless there is a way to directly purchase Crysta from Square-Enix or purchase time cards valid for Crysta from retail outlets, I see my 9 year dedication to Final Fantasy XI coming to an end unless things change quickly.

I've never ever complained about anything SE messed up lately, but there's a first time for everything: This new payment system sucks bigtime!

Just friggin add a normal CC payment method or something and everybody's happy!

Great job SE, I've had no problem with the billing system in 7 years and now this?

Well if they don't change anything I guess i'll finally find an excuse to quit.

Well if we are going to petition for the current billing method to stay as opposed to what they are implementing shouldn't we do a more formal petition such as including a detailed reason why this petition is being drafted in the first place, what we, the players and paying customers, are asking and if they don't comply us quitting or not playing/paying anymore. I mean i never had any problem with the current billing method, only the july 2011 mess up but in all the years since the NA release in PC I never had any issues I don't know why they are doing this and making the players, their customers who make them money, so unhappy.

I don't see my self buying gamecards to pay for MMO. I don't know why i HAVE to agree to a 3rd pt to do the billing. This is crazy. I might not be eloquent(sp) as other people or understand much but i can understand when a company just simply does not care for its paying customer and how their actions reflect on them.

I will be willing to sign a petition and keep my word and not play until our conditions/demands have been met. It's time to stand up to them and let them know we don't want any more bad customer service, no more "their way or the highway".

In short, someone make a formal petition, reasons, what we are demanding and what action we will take if they don't comply, then have people reply with their char name/world instead of random back and forth if we want things to stay the same we need only to take action not just bitch about it.

Thank you and I hope that SE changes this as I will not be transferring my account at the end of Aug. 31, 2011 if I need to register through click and buy or any other 3rd pt, or buying gamecards or crysta(w/e) other than direct billing from SE.

adding my support~ really pissed with this.... payment is really becomming too cumbersome to even want to imagine dealing with... id be better off joining my brother and mom in WoW, as mush as i ~love~ its graphics... still better than having to deal with all this ><

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Originally Posted by Ziyyigo-Tipyigo

If they hold onto your billing information personally, they become liable if their database gets broken into.

Don't think S-E didn't see what happened to Sony.

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Thats what credit card fraud protections are for, if SE are so afraid in taking responsibility in holding customer's info and billing people directly, I suggest they should shut their business down instead, that will be their safest way not to loose any more money from now on. :p

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Originally Posted by Xanaduu

adding my support~ really pissed with this.... payment is really becomming too cumbersome to even want to imagine dealing with... id be better off joining my brother and mom in WoW, as mush as i ~love~ its graphics... still better than having to deal with all this ><

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Now there's an idea >_> despite I've had my account locked on WoW before for being hacked then used for some kind of chat spam, at least they were good enough to work with me and get my account back, which let me feel some trust in that company. Trust Im losing in SE (oh so dramatic~)

I just cancelled my wow sub a while ago since I could really only afford one mmo at the time and I decided to stick with ffxi. Starting to regret that choice now.

I rather just be able to buy Crysta directly through my Debit Card.

I don't want to have to pay more, for a bad system we're not even in control of other than supplying our information.

This is just going to cause more problems, and more monthly bans due to non payment. Unless we're suddenly no longer banning for non payment and simply suspending account till payment is made?

SE needs to touch on these subjects because right now, it's badly thought out with how they want to work it.

BTW, the Staff, really, sucks, it's horrible I mean really.

Crappy payment methods. At the point where its not worth putting in the effort to just pay them. They really don't want to make that money that badly that they put in retarded payment methods.

Severely disappointed. Last thing I want to worry about is if money I'm trying to give a corporation for a game goes through or not. You guys are going to lose a ton of money over this as well as loyal customers.

Yeah, really don't like that we were effectively forced into this signing up. We had no prior notice of this (don't count people who used it in FFXIV - most didn't) and I'm pretty sure if we had, there'd have been some serious backlash. Seriously, I swear sometimes Square-Enix just try to make it as hard as damn possible to do the simplest things.

All I want to do is pay for my account and have it done quickly, securely and without hours trying to set things in motion. Don't understand why they couldn't just use PayPal - everyone knows it, and most people trust it. Guess we're going to have to see how this new thing works out, but I shall be keeping a close watch on my bank account in the coming months for any "irregular charges". Any dodgy transactions and I'll just cancel it and use Crysta (maybe this is SE's covert plan in the first place).

If you don't agree and sign up to Click & Buy, you cannot play the game whatsoever. Even if you've paid your £17.99 from Steam and such, set up your content ID and got passwords ready. It just acts as if the account doesn't exist until you set that all-important financial agreement up! Found that out yesterday when setting up a second account (you still have to use Click & Buy even though it's a trial period and effectively "free").

Also, Square-Enix, if you're reading these posts: Please update how to use the redeem code for the Destrier Berets. The one you have on Steam and such does not work, and actually forcibly logs us out of PoL whenever we try to use it. I do not see anything about redeem codes on the SE Account Management site. Some help would be fantastic...thanks.

So I want to tell people, if you do the transfer now, it very much seems like you have to start with one of the new payment methods come august. In just a few days. So if you're trying to hold on, DO NOT do anything regarding the transfer until after the august billing cycle.

I've also seen people talking about purchacing crysta in incraments of 100. I do not know about otehr regions, but here in the US you cannot do this. The minimum you can buy is 500. Take note of this. The 100 was just SE's example of how it is 1 to 1 and not a fact that you could buy 100.

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Originally Posted by Leonlionheart

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Originally Posted by slakyak

Not much point, everyone would have left the filter on!

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That's gone now, you know...

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Actualy it's still always on until you manualy turn it off yourself in teh first place.

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Originally Posted by Gotterdammerung

New payment (Click and buy option)

Me: SE, i have your money.

SE: Oh, GOD. Don't pay me!

Me: What?

SE: Pay him and he will pay me.*points at shady guy*

Me: Ummm okaaay. Hey Mr., Will you give this money to SE for me?

Shady Guy: Yeh no problem, ... but its gonna cost ya.

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You kow that this makes me think of? Tax dodging.

It's actually really sad to see all of the posts from people who are quitting, through choice or just not being able to use the new system. I really don't get it. SE have effectively shot themselves in the foot with this - losing money from the MMO that's making them any profit whatsoever. *shrug*

Square-Enix, we need an official response on this matter. You need to acknowledge that a sizeable chunk of your userbase is unhappy at the "choices" (I use the term very loosely) you've laid down in front of them. Any information at all would be great, but in particular: why this happened, is there any hope it will be changed, and do you realise the knock-on effect of implementing this system?

• ...
• Square Enix uses ClickandBuy.
• Square Enix hits Customers for 1000 Crysta points of damage.
• Customers uses Sneak Attack.
• Customers readies Everyone's Grudge.
• Square Enix hits Customers for 500 Crysta points of damage.
• Customers uses Everyone's Grudge.
• Square Enix takes 50% points of profit damage.
  ...

I've never had a problem with the POL payment system..

I mean sure, the interface was clunky; there were times when it was a bit slow, but it was convenient to have it in the pre-loader to the game. Although, the annoyance subsides once you stuck in your details and it was just a matter of leaving it to automatically debit your account (at least until credit/debit card number changed).

Then they added the whole verified by visa thing, and ok, it was an extra 1-2 steps to go through, but I got the feeling that it was to help secured my transaction between my bank and SE. It was only an extra step, browsing a webpage and getting a confirmation, no big change there. Once that was done it wasn't any different from previously... just leaving it running until something changed.

And now they add in click+buy and I'll admit I'm not impressed... jumping through stupid hoops, signing up to a third party to pay SE money, with an interface that timed out on me twice when trying to put in my details.

The one thing that really annoys me currently is that I've had a look around and I can't quite seem to find any sort of recurring payment option... I like it when payment is done automatically, but it seems like the only option currently is to buy a stackload of crysta and let it dwindle out of the account. It's going to be a pain in the ass having to remember when my payment is due and logging in and buying it from a third party...

Seriously SE, loads of people hated the POL payment system, but it worked... why are you making it more and more difficult for us to give you money?