Petition: clickandbuy the only way no,thanks.

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08-04-2011, 07:43 AM
Dragoy

><)))°>

Quote:

Originally Posted by Kalilla

My account is fine but my boyfriends account is stuck with July's fees of 13.95, but there is no way to pay for them. We can't account transfer until we pay the fees....

The PlayOnline Viewer should link to a page of SqEX Account, that enables one to pay the fees (by using Crystanonsense or ClipandBye). If there is an error message somewhere in-between... well, then I am afraid I can't help and it will be up to them to solve it. =\

I confirmed it myself with my second account. First went fine without a transfer yet, second was suspended even though the card is good and the money is good but either way, via POL Viewer, I would get to a page to pay the fees on.

This was without any transfers, but with both accounts linked to a SqEX Account. Moreover, I was forced to transfer the suspended one after paying the fees to be able to use PlayOnline Services again (even though it said I would be able to access them after paying the fees, but well, I guess it was just vague... a little TOO vague).
08-04-2011, 08:38 AM
InsideOut

Quote:

Originally Posted by Selamis

So I still haven't transferred my accounts and wasn't planning to until later this month, checked my bank statement and was billed twice the normal amount of what I should be. It's even four dollars more than last month, when I had my normal fee and then the added cost of Heroes of Abyssea that I bought. Come on SE, get your head in the game and fix this. Currently in que with chat support to see if they plan on refunding this... at least last month the charges were legit, not this month.

I was charged the regular $27.90 for both my accounts and then charged an additional $29.90 for IDK WTF for.

I'm waiting to talk to an online agent. I called but they seem to be in an even bigger queue.

I suggest that everyone check their banking account to see how much they charged you for this month.
08-04-2011, 08:54 AM
Vhailor

Quote:

Originally Posted by InsideOut

I was charged the regular $27.90 for both my accounts and then charged an additional $29.90 for IDK WTF for.

I'm waiting to talk to an online agent. I called but they seem to be in an even bigger queue.

I suggest that everyone check their banking account to see how much they charged you for this month.

It's a secret plot on SE's part to make the new billing methods seem beneficial. >_>
08-04-2011, 09:03 AM
Sp1cyryan

Quote:

Originally Posted by Vhailor

It's a secret plot on SE's part to make the new billing methods seem beneficial. >_>

Well when the beneficial part happens for us instead of SE then give me a call please.
08-04-2011, 09:05 AM
InsideOut

Quote:

Originally Posted by Vhailor

It's a secret plot on SE's part to make the new billing methods seem beneficial. >_>

If I ever get through to them I'll let them know that its not working.

After I waited my turn in the online queue, it told me that were no available agents and to try again later.lol So I tried calling them again and the line was busy, as if it's a residential line...
Now I'm holding for a rep to answer...
08-04-2011, 09:09 AM
Bumbeen

I won the lotto and all the payment methods work fine for me. I have one account on crysta, no extra charges, and one through click and buy, no extra charges, no fees, just works.
08-04-2011, 09:14 AM
InsideOut

Quote:

Originally Posted by Bumbeen

I won the lotto and all the payment methods work fine for me. I have one account on crysta, no extra charges, and one through click and buy, no extra charges, no fees, just works.

Its SquareEnixs problem. My ClickandBuy account is clean, nothing was charged and my bank statement shows that the charges were made by SquareEnix. Its like SquareEnix didn't use ClickandBuy and screwed up using the old system.
08-04-2011, 09:39 AM
MiriOhki

Well afterhours last night of fighting with clickandpay I gave up and went the ult.game card route. At least with those I can just hit the 7 11 around the corner. Far less hassle
08-04-2011, 09:49 AM
Panthera

I've just been playing "on faith" that this is going to be worked out in a way that's acceptable to the customer-base. The faith is based on their feedbacks as of late, that at least they're "working on it."

I honestly figured they would have come up with a fix by just last Monday. Here we are, end of Wednesday, and still nothing. The US budget crisis got worked out (for the moment) pretty last minute as well. I guess my real question is, how last minute is this going to get worked out?-with two weeks remaining, or two days? More to the point:...

Do people have faith that SE will fix this in a manner that is satisfactory to us, the paying customers?

I think most would like to see direct bills via credit card. But,

Would a PayPal option be good enough?
08-04-2011, 09:55 AM
Kalilla

Quote:

Originally Posted by Panthera

Do people have faith that SE will fix this in a manner that is satisfactory to us, the paying customers?

Honestly? If they haven't even tried to do anything by now they wont do it for some time. It is far more beneficial for them to put this off a week or two then let everyone back on the servers.

They get their monthly payment, and less server usage because those people cant play. They're going to milk this opportunity, just wait and see.

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