Anyone gotten their 11th Vana,vesary codes yet?

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The silence on this issue is deafening.

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Everyone is playing Elder Scrolls Online Beta this weekend.

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Originally Posted by Krashport

Everyone is playing Elder Scrolls Online Beta this weekend.

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So what was customer support's excuse before the beta started?

When they say "This campaign applies to those who have paid usage fees in the above period and who have active accounts," does that mean that a person needs to have LOGGED ON during the listed timeframe? I have paid for my account since NA release but not sure that I logged in during that timeframe. Does that mean I'm not eligible?

No, you just need to have paid. I logged in every day during that period and I didn't get a code, so I highly doubt you not logging in had anything to do with your code as long as you were paying your sub fee the whole time.

SE just royally screwed up code delivery somehow, and for some reason won't just send new codes cuz they have their thumbs up their asses or something.

What did you get for this anyways because I had an active account for most of this year and just reactivated it again. What was the redeemed item?

Cough... most of last year, keep forgetting it's 2014 now XD

Your choice of one of about 50 different items, a lot that dropped from old battlefields that aren't easily accessible now.

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Originally Posted by Puck

No, you just need to have paid. I logged in every day during that period and I didn't get a code, so I highly doubt you not logging in had anything to do with your code as long as you were paying your sub fee the whole time.

SE just royally screwed up code delivery somehow, and for some reason won't just send new codes cuz they have their thumbs up their asses or something.

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Thanks for the help! So do I just need to submit a ticket to SE then?

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Originally Posted by Camiie

The silence on this issue is deafening. What did everyone in Japan get their codes so this is not a big enough issue to address? I might as well start speculating since we're not getting any sort of response on this from anyone.

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I would chalk it up to no response. Seems they only can respond to topics like "Chocobo License quest is annoying" not anything important. I think most peoples complaint isn't the code itself, it's the lack of response from SE side and the lack of appreciation felt from the customer. They told us exactly what to do to submit a ticket and everyone getting the "escalated generic response".

Seriously though they send me 2 emails per account every month to tell me my bill is ready and paid for and sometimes another one advertising something or another like XIV but can't send a single code along with those emails? And then not respond to all the complaints about them jacking it all up

I've gotten absolutely nothing since the "Take our survey! email."

Really SE, I've stuck with you since...oh, 2003. Yep, I'm still here. Nothing for me, huh?

Well...okay. I guess.