Petition: clickandbuy the only way no,thanks.

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Originally Posted by Vosslerr

All this depends, if it means no more 3D-Secure, I'm all for it. If you don't trust "Click and BUY" then purchase a prepaid card. I use one in all my online transactions. I have quite a number of friends that were booted when 3-D secure first came out. I was also, but finally made it back after a year and a half of trying to find a 3D secure bank. Even going so far as closing my own bank account to start another at another bank, only to come to find out that they have no clue what 3D secure is, and it was a major bank chain lol. So if this takes away 3D-Secure, then sorry, but no support for this petition.

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you can lookup credit card issuers supporting 3DS protocols at both the MasterCard (Securecode) and Visa (Verify by Visa)websites if anyone is having trouble picking someone to get a card from.

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Originally Posted by Knives

I'm waiting to see when you're going to allow all regions to personally unlock their PlayOnline accounts from their Square-Enix IDs.

I'm American.
My American SEID is linked to Final Fantasy XIV.
My Japanese SEID is linked to Final Fantasy XI.

I linked my Japanese FFXI ID solely to obtain a mog satchel in the game, using the Security Token that came packaged with my copy of Final Fantasy XIV.
Because of briefly linking my Japanese ID, I am now unable to link my American SEID to my Japanese POL ID now, even though the NA PlayOnline site says it is possible now. Until I am able to unlink my Japanese PlayOnline ID, I am unable to play the game under the new billing options. Please help. I've been trying to contact Square-Enix Support Center reps in both North America and Japan, but so far neither will help me and I'm out of options. I want to keep playing the game, but I'm being forced out.

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Some reported being able to unlink SEID/POL ID's by calling the help number listed in their installation manuals. If you don't have one, you should be able to get it through the original Service and Support Portal linked off the playonline.com page--may even be able to get assistance with it through the online chat feature there also.

You may need account specific details like your POL ID, POL email address, registration codes, first 4 and last 4 of the credit card you were using, etc. for verifying you are the actual owner of the account first.

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Originally Posted by meecrob

ok, i quit. i don't have my playonline registration codes from years and years ago, so, the end....

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If you can still get into your content ID management screen, you can lookup your registration codes and write them down..at least I think you still can. Haven't looked it up just yet. Want to say it was under Managing/Verifying Content ID's.

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Originally Posted by Neika

Wait....you need the registration codes to transfer the accounts over?

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If you need to unlink your SEID and POL ID's to correct regional differences. Some couples are also unlinking seperate accounts and putting two POLID's under one SEID so both accounts share the same payment pool. Various things like that. But it's more for if you are tweaking the POL/SEID linkage, activate/deactivating ID's and the like.

I saw the crown icon on the main page and got excited thinking that SE had finally said something, and then I see that they just reposted the sticky reply that had been posted in here several times already. I am very disappoint SE...

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Originally Posted by RAIST

Some reported being able to unlink SEID/POL ID's by calling the help number listed in their installation manuals. If you don't have one, you should be able to get it through the original Service and Support Portal linked off the playonline.com page--may even be able to get assistance with it through the online chat feature there also.

You may need account specific details like your POL ID, POL email address, registration codes, first 4 and last 4 of the credit card you were using, etc. for verifying you are the actual owner of the account first.

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Thanks... but unfortunately, I've already tried this. Forum member Puck directed me down this path, but Square-Enix's support number did absolutely nothing for me. The North American support line is unable to perform any actions on Japanese accounts.

I have every single code since I started playing, minus the add-ons since their codes were added automatically by POL immediately after buying them. The bottom line is there is a tremendous gap between the management in North America and Japan, and bridging that gap is very hard when I'm not fluent in Japanese.

I understand the post was copied here by users who read from the FAQ thread, but just wanted to be sure to get a dev tracked post directly into the thread so anyone not reading the entire thread can follow the discussion.

We'll continue to update all the users best we can as we discuss the subject internally. We really do appreciate your patience and know that you are waiting eagerly for further replies.

I'll leave it at that for now and get back to you next when there is more information.

Hvinire, I, for one, am waiting as long as I can for transfer to see if there will be an alternate option for automated payment, be it directly to SE (preferred) or via Paypal (will suffice). You must understand many of us had never heard of ClickandBuy until this and that's when we learned of their shady reputation, but many of us know and partially trust Paypal, but can't even force ourselves to trust ClickandBuy with our bank account. Crysta is a hassle and we don't want to buy extra, we mostly want equality. If you can, can you atleast give an explanation as to why the Japanese playerbase can buy exact amounts of Crysta and can give automated payments directly to SE, so we can better understand and not point fingers in assumption?

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Originally Posted by Kojo

Hvinire, I, for one, am waiting as long as I can for transfer to see if there will be an alternate option for automated payment, be it directly to SE (preferred) or via Paypal (will suffice). You must understand many of us had never heard of ClickandBuy until this and that's when we learned of their shady reputation, but many of us know and partially trust Paypal, but can't even force ourselves to trust ClickandBuy with our bank account. Crysta is a hassle and we don't want to buy extra, we mostly want equality. If you can, can you atleast give an explanation as to why the Japanese playerbase can buy exact amounts of Crysta and can give automated payments directly to SE, so we can better understand and not point fingers in assumption?

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this is by far the best post that will probably go ignored by the folks in charge I've read

Will customers who pay via ClickandBuy be subject to any additional fees?

No, customers who have chosen ClickandBuy as their payment method will NOT incur any additional fees when paying for subscriptions.


That Q & A is from the Square Enix Acount Trasfer FAQ thread.


This is not completely true. In order to use a credit card or bank account, you have to confirm it. They charge between $1.00 - $1.99 and not necessarily in your nations currency. The note below is from the Click & Buy website in the "Help pages" about confirming payment methods.

Please note that the charges on your credit card statement may be in a different currency from the one required on the last confirmation page described above. If your credit card statement does not display the original transaction amounts in the required currency, you will have to contact your credit card company. They should be able to tell you the amounts of the two charges in the original currency.

This means that the payment to confimr the credit card, may be even more than $1.99 because of currency exchange rates.