No Content ID?

Quote:

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Originally Posted by Jhanaka

Hello Everyone,

Thanks for bringing this matter to our attention and I'm really sorry we did not reply back sooner.

While we do not have a timeline on when you'll be able to get back in and play, I can tell you we are reviewing this matter. While I do not like to be vague, we are going to ask for your patience for a bit longer. Rest assured, you have not been ignored. However we had to gather certain information prior to making a post.

We hope to get you back playing soon.

Thanks again!

-Senior Game Master Jhanaka
(Note: As I am not a Technical Support Moderator, further questions about what has happened may not be responded to by me; I am very sorry.)

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Look they responded and leave us in the dark still Awsome!!!!

Ty Jhanaka for your response. Even if it is vague at least its something. :)

Here’s my problem, SE bring in millions a month in subscription fees and they can’t even hire someone to work on the weekends? Here’s a clue for you geniuses, how about not perform maintenance then go home for the weekend! I cannot get into my account and I keep getting an error code. I have my checking account statement that show the money has come out of the same checking account for months! So why did you close my account??? I thought this month was free anyways? Or was that just a lie? If this month is free why in the bloody h is my account closed because of nonpayment? And while I am at it why do you even have game GM’s? They cannot do anything, so it’s pointless to have them. FIX THE ONLINE ACCOUNTS! AND I BETTER HAVE NOT LOST ANYTHING I HAD ON THE AH!!!!!!!!!!!

um runespider i did pay for it lol. look at the post above. i wasnt just charged once, not twice, but 3 times. 3 transactions in my account. so yes i did pay for it, x3

/comfort Kraatos. I found a store called Pummels today and punched Uneac lol. You know kinda like punch buggies :).

how ever vague at least we know there working on it now, cross your fingers and get drunk and when the hang over is over maybe the game will work

Quote:

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Originally Posted by Jhanaka

Hello Everyone,

Thanks for bringing this matter to our attention and I'm really sorry we did not reply back sooner.

While we do not have a timeline on when you'll be able to get back in and play, I can tell you we are reviewing this matter. While I do not like to be vague, we are going to ask for your patience for a bit longer. Rest assured, you have not been ignored. However we had to gather certain information prior to making a post.

We hope to get you back playing soon.

Thanks again!

-Senior Game Master Jhanaka
(Note: As I am not a Technical Support Moderator, further questions about what has happened may not be responded to by me; I am very sorry.)

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Thank you very much for a response. (bow)

Quote:

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Originally Posted by Sacher

Here’s my problem, SE bring in millions a month in subscription fees and they can’t even hire someone to work on the weekends? Here’s a clue for you geniuses, how about not perform maintenance then go home for the weekend! I cannot get into my account and I keep getting an error code. I have my checking account statement that show the money has come out of the same checking account for months! So why did you close my account??? I thought this month was free anyways? Or was that just a lie? If this month is free why in the bloody h is my account closed because of nonpayment? And while I am at it why do you even have game GM’s? They cannot do anything, so it’s pointless to have them. FIX THE ONLINE ACCOUNTS! AND I BETTER HAVE NOT LOST ANYTHING I HAD ON THE AH!!!!!!!!!!!

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OMG I hadn't even thought about the items i have at the AH or in the Delivery Boxes!

shouldn't lose items in ah or boxes i didnt when i let my account go back last year to play ff14...wasted time

Thank you sinor game master Jhanaka for a response. Many players have felt frustrated by this and knowing it's being looked into to find a solution should calm some of the weary souls. Thank you /bow

Quote:

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Originally Posted by Kindra

/comfort Kraatos. I found a store called Pummels today and punched Uneac lol. You know kinda like punch buggies :).

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lol dork! :D

At least you laughed and smiled :) MY MISSION IS OVER!! :)


And now Uneac is paying me back by making me listen to a show he knows I can't stand lmao.

Yeah JP can make giant working robots but they can't make a successful system at charging monthly fees? I spent all money on my card assuming that April was free and boom I was mistaken. I do appreciate the response from Jhanaka but I wish he would say whether or not I will have to pay for this month because I won't have any money till the 10th. SE is definitly going to lose customers over this problem so please get back to us asap. XOXO Klowd

Kinda happy they let us know that they see theres a issue after 14 hrs but really? lol i mean i think we knew they knew there was a issue

It seems to be a problem with linked accounts more than single ones. My husband and I have linked accounts and I can log in, I just have no content ID, he can't log in at all. Says the reactivation server is an invalid process.

I hope they look into it quickly. Our kids are at gramma's tonight and we had the whole night to play!

Quote:

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Originally Posted by Kresaera

It seems to be a problem with linked accounts more than single ones. My husband and I have linked accounts and I can log in, I just have no content ID, he can't log in at all. Says the reactivation server is an invalid process.

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That is incorrect. There are people with single accounts on a single credit card with issues. Remember that only a small percentage of people with this error will be posting on forums.

Quote:

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Originally Posted by Kresaera

It seems to be a problem with linked accounts more than single ones. My husband and I have linked accounts and I can log in, I just have no content ID, he can't log in at all. Says the reactivation server is an invalid process.

I hope they look into it quickly. Our kids are at gramma's tonight and we had the whole night to play!

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im able to log in but get the same valid code.. when they did the maintance last night them tryin to process the free fee they screwed something up , im jus prayin they do a emergency maintance asap i like to play this weekend cause by time SE opens monday ill have to get ready for work which im really gonna be very unhappy

Quote:

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Originally Posted by Kraatos

im able to log in but get the same valid code.. when they did the maintance last night them tryin to process the free fee they screwed something up , im jus prayin they do a emergency maintance asap i like to play this weekend cause by time SE opens monday ill have to get ready for work which im really gonna be very unhappy

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It would be the absolute best thing SE could do and that we would hope they would honor that before monday that is.

its like ur account was canceled for lack of payment but not, i rather them jus cancel my account let me pay the fee then refund my fee

Quote:

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Originally Posted by Amanomurakumo

It would be the absolute best thing SE could do and that we would hope they would honor that before monday that is.

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Your right but u know they shoulda jus charged us the fee let it come out oof the accounts then turn around and refunded it would have been a alot better then tryin to tweak the system to let it be a free fee cause then one minor glitch or thing you do wrong and you have thousand of really really mad people

SE please change "April fees waived" to "April fees waived...lol jk."

You know what the sad part about this is, SE is still gunna charge us to reactivate our contact IDs. I bet there is no problem, it is a scam by SE to at least make some money, since they're loosing so much this month. At least that's my opinion on the matter, but no way to prove it.

[NA]Registration Server Maintenance (Mar. 31)
The PlayOnline registration server will be unavailable due to maintenance at the following time. During this period, users will be unable to perform the following:

- Register or unsubscribe PlayOnline accounts
- Review, purchase, cancel, or reactivate Content IDs
- Review or update member information
- Purchase registration codes
- Apply for the World Transfer Service
- Access PlayOnline Membership Information from the official PlayOnline web site (http://www.playonline.com)
- Register Reward Codes
- Purchase of Square Enix Security Tokens
- Purchase of add-on scenarios

Also, if there is a problem with your payment method, you may be automatically disconnected from the game during the maintenance period. To avoid this, please complete all necessary billing changes in advance.

Thank you for your patience and cooperation.

[Date & Time]
Phase 1
From Mar. 31, 2011 23:50 to Apr. 1, 2011 3:00 (PDT)

Phase 2
Apr. 2, 2011 from 0:00 to 3:00 (PDT)
* Maintenance completion time may be subject to change.

[Affected Services]
PlayOnline

[Details]
PlayOnline registration server maintenance for the billing cycle.

* PlayOnline and all PlayOnline services not listed above will remain accessible.

* Please be aware that several services including purchasing, cancellation, and reactivation of Content IDs will also be unavailable between Phase 1 and Phase 2.


wonder if after the hours of 0:00 and 3:00 (PDT) if the content id section will be open maybe we w ill be able to play tomorrow i jus know that this is very upsetting D:

@Kraatos: check the date, mar.31 and supposed the 2 phase is finished already.

oh yeah April second is april frist for us forgot bout that

can only hope were wrong tho n phase 2 hasnt started n thats the cause we cant get on ; ;.
jus funny that im on ff on a friend char an they havent said anything bout a emergency maint. or anything yet its like it hasnt even happen its like meh we got ppl playins till who cares bout the ones who arent.

Quote:

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Originally Posted by Jhanaka

Hello Everyone,

Thanks for bringing this matter to our attention and I'm really sorry we did not reply back sooner.

While we do not have a timeline on when you'll be able to get back in and play, I can tell you we are reviewing this matter. While I do not like to be vague, we are going to ask for your patience for a bit longer. Rest assured, you have not been ignored. However we had to gather certain information prior to making a post.

We hope to get you back playing soon.

Thanks again!

-Senior Game Master Jhanaka
(Note: As I am not a Technical Support Moderator, further questions about what has happened may not be responded to by me; I am very sorry.)

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In essence... They had to gather information to lets us know that .....they know there is a problem ....without gathering any information at all! lmao... which btw they could have done 12+ hours ago -.-

I'm not raging, its outta my control, working this weekened anyway and got anime to watch for now. But this "reviewing" I kinda find a bit odd since we all have been saying for the last 200+ posts what it is. Just my opinion though, I would like to be able to play with my friends soon though

tick toc tick toc tick toc.... wonder how llong its gonna take them to figure something out....

Quote:

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Originally Posted by johnblk73

In essence... They had to gather information to lets us know that .....they know there is a problem ....without gathering any information at all! lmao... which btw they could have done 12+ hours ago -.-

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Remember that they have limited staff at work on the weekends.

Quote:

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Originally Posted by Alhanelem

Remember that they have limited staff at work on the weekends.

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and if they did then they would be able to provide us with 24/7 customer service and they can not even do that.

Same thing here :( No idea what's going on, can log into pol, but says I have no content ids, go to reactivate content and get this crappy message that says invalid process. Go to check membership info and get same stupid message. Money in account even though supposed to be free month. And sucks cause you can't get in touch with anyone at se because it's the weekend. Would just like to know what is going on, and why some ppl have no problem while alot of others are.

its been like 4 hours since they came n said something they should come back so often to update us with more information on this but nope prolly have to wait till monday etc etc because thats what they do when its convient for them... so i really hope there gonna compensate the time in aby i lost and the drops i lost etc cause im not out raging but im very very unhappy right now and disgusted with this..

http://forum.square-enix.com/ffxi/th...s-%28Apr.-2%29

Its on the pol site too, they made it official, there looking into it. Maybe it was the massive flood of complaints. we'll never know.

but my thing is this how many times are they gonna apologize instead of listen to us n invest in to some 24/7 customer service or something to better our needs in stead of putting us out ... shuttin down of the servers was understandable this is by far not understandable

i agree customer service should be 24/7. this is not the first time i had to wait a weekend to play because of customer service times. and i don't think it will be the last

Honestly it took them long enough, but I must also look into the fact that it was well into the night over there when most of us got on and found out this was happening. Hopefully after a night's rest, we can all play again finally

well at least they're working on it, makes me personally feel a little bit better, they probably just want us to stop spamming the forums lol

yeah them workin on it but how long is it gonna take day 2 3 4? wk 2 weeks?

TL;DR - Has anyone even thought that when you re-activated your account after the last billing cycle (March) didn't go through, that the charge for that billing cycle gets recharged next billing cycle. SE may have granted us one month free, but that does not mean your previous debts can go unpaid.