SEEKERS OF ADOULIN -- Order Details, having a problem!

Greetings,

Sorry for the confusion - the email coming from our e-commerce vendor will not contain a download link, but will link you to their website "findmyorder.com" where you can retrieve your download link using either your order number & password you created during check out, or your last name & the last 5 digits of the credit card used.

Emails have begun sending out (as you can see by a few posts above) and they're being delivered in the order that the orders were placed in. We've been told that all emails should be delivered by 3pm (PDT). Again, we are very sorry about all the inconvenience this has caused you and will be reviewing our processes as we move forward to ensure this does not happen again.

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Originally Posted by Bayohne

Greetings,

Sorry for the confusion - the email coming from our e-commerce vendor will not contain a download link, but will link you to their website "findmyorder.com" where you can retrieve your download link using either your order number & password you created during check out, or your last name & the last 5 digits of the credit card used.

Emails have begun sending out (as you can see by a few posts above) and they're being delivered in the order that the orders were placed in. We've been told that all emails should be delivered by 3pm (PDT). Again, we are very sorry about all the inconvenience this has caused you and will be reviewing our processes as we move forward to ensure this does not happen again.

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Your employers are the masters of bad decisions.

Still no beret/shirt code :(

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Originally Posted by Bayohne

Greetings,

Sorry for the confusion - the email coming from our e-commerce vendor will not contain a download link, but will link you to their website "findmyorder.com" where you can retrieve your download link using either your order number & password you created during check out, or your last name & the last 5 digits of the credit card used.

Emails have begun sending out (as you can see by a few posts above) and they're being delivered in the order that the orders were placed in. We've been told that all emails should be delivered by 3pm (PDT). Again, we are very sorry about all the inconvenience this has caused you and will be reviewing our processes as we move forward to ensure this does not happen again.

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So for those of us 100% unable to log into the Digital Rivers site because their password recovery system is quite useless ?

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Originally Posted by Mittenz

So for those of us 100% unable to log into the Digital Rivers site because their password recovery system is quite useless ?

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You can use your email address and your last 5 numbers of the credit card you used to order the game to get to the sheet.

Bayohne, if I may be so bold as to suggest that you communicate to your higher ups to stop business with Digital River. It is far more pain that what it's worth.

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Originally Posted by Keyln

You can use your email address and your last 5 numbers of the credit card you used to order the game to get to the sheet.

Bayohne, if I may be so bold as to suggest that you communicate to your higher ups to stop business with Digital River. It is far more pain that what it's worth.

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Incorrect as it tells me my order can not be found (even though when using the order number to recover my password sends their joke at password recovery to my email)

and as I have the registration code and the music box collection as well as the like 3 other emails without a download link I assume I do indeed have an existing order

EDIT: just so its clear I tried using BOTH of the ways to login neither work;
Tried my usual passwords for the order number login and tried the email/credit info neither work one saying my order doesnt exist the other saying I dont have the right ordernumber/password.

i got the email to download it finally but still have yet to get the chocobo shirt / hat codes. i called digital river and they said to wait 2 days and then call back. i love how i order from square enix, yet i will be getting my codes after someone who ordered off of amazon.

i could probably send someone the download manager if they needed it

All right, the expansion pack has been installed. However, even post-installation (with the registration code previously entered and the file.txt update made) I'm still getting this error on login:

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Expansion pack data has not been installed.
You cannot enter areas that have expansion pack data.

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The "Seekers of Adoulin" block on the title screen isn't lit up either. I can only hope tomorrow's update fixes this...

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Originally Posted by SMD111

this is because you selected "Add new PlayOnline service account."(the one with the PlayOnline logo on it) instead of this "Add code to existing PlayOnline service account."(the one that says add a service account)

this is because you followed the info correctly but it was written for those that do not have an account yet not for thoes that do

the really sad part is you may have just wasted $40 unless you want to be able to dual box

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Before the issue even happened I looked all over for something like that. All i could find was purchase registration codes.
Anyway, I sent a ticket, and maybe this can be figured out in time for the expansion's release or shortly after.

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Originally Posted by Mittenz

Incorrect as it tells me my order can not be found (even though when using the order number to recover my password sends their joke at password recovery to my email)

and as I have the registration code and the music box collection as well as the like 3 other emails without a download link I assume I do indeed have an existing order

EDIT: just so its clear I tried using BOTH of the ways to login neither work;
Tried my usual passwords for the order number login and tried the email/credit info neither work one saying my order doesnt exist the other saying I dont have the right ordernumber/password.

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I seem to be having the same problem.

If you're using both their systems and it wont work you should probably cancel the order/demand a refund and buy it from somewhere else.

I got the email to download SoA installer, but i haven't got the email for the musicbox yet. I pre-ordered march 12

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Originally Posted by Nexacs

I got the email to download SoA installer, but i haven't got the email for the musicbox yet. I pre-ordered march 12

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Same here. Still missing the music box code.

Looks like they're in the process of fixing my code registration mistake. My props to SE support!

Not 100% sure if this happened to anyone else before me, but...I pre-ordered SoA, I received my e-mail with the code, I entered the code in the proper way, so yeah, no need to double-check if I did it correctly, and the message I received was :

http://i50.tinypic.com/2ajqnuq.jpg


Even though...

http://i46.tinypic.com/2wfjvo9.jpg

Now, I have no idea if I have messed up with the purchase, because I got it on the NA website (the only one where SoA is available at the moment), but I was able to register my Treasures of Aht Urghan and Wings of the Goddess even if I they were NA version, on this account (which is EU).
I am shrugging.

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Originally Posted by Eldwir

Not 100% sure if this happened to anyone else before me, but...I pre-ordered SoA, I received my e-mail with the code, I entered the code in the proper way, so yeah, no need to double-check if I did it correctly, and the message I received was :

http://i50.tinypic.com/2ajqnuq.jpg


Even though...

http://i46.tinypic.com/2wfjvo9.jpg

Now, I have no idea if I have messed up with the purchase, because I got it on the NA website (the only one where SoA is available at the moment), but I was able to register my Treasures of Aht Urghan and Wings of the Goddess even if I they were NA version, on this account (which is EU).
I am shrugging.

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It's not there, you need to go where you see all of your FFXI accounts. There will be a button written "Add a Service Account". After writing your code, you can choose which account you want the service to be added.

Select Service > Play Online/Final Fantasy XI > Add a Service Account.

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Originally Posted by Hyunkel

It's not there, you need to go where you see all of your FFXI accounts. There will be a button written "Add a Service Account". After writing your code, you can choose which account you want the service to be added.

Select Service > Play Online/Final Fantasy XI > Add a Service Account.

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That is the Big Blue Button "Add a Service Account" I've been clicking since the beginning and that I am talking about. There is no procedure mistake, is what I am saying. Unless your accounts have an additional "Add a Service Account" that is invisible to my eyes on my own account, which I sincerely doubt.

http://i49.tinypic.com/2n6er9s.jpg

That's what I've been clicking on, inputing my codes in, receiving an errror about. Cannot explain it any better than posting you images regarding the very matter.

As some of you may have noticed, when you download the FINAL FANTASY XI - Musicbox Adventures mini-album, the track titles are not included. Here they are for your reference!

1. Track 01 - Vana'diel March
2. Track 02 - The Grand Duchy of Jeuno
3. Track 03 - Whisper of the Gods
4. Track 04 - Mog House
5. Track 05 - Arciela

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Originally Posted by Eldwir

Now, I have no idea if I have messed up with the purchase, because I got it on the NA website (the only one where SoA is available at the moment), but I was able to register my Treasures of Aht Urghan and Wings of the Goddess even if I they were NA version, on this account (which is EU).
I am shrugging.

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You mentioned purchasing from the NA store and trying to activate the code on an EU account, but unfortunately, registration codes are region-specific and must match the region of the FFXI account registered. I recommend that you contact the European Square Enix Support Centre to work toward a solution.

I'm having the same issue right now I got the email with the codes and the little MLP thing but now my order is showing up that it isn't there now..

After I bought the expansion from the Square Enix online store, I proceeded to download it without problem. However, I am unable to find the unlock code for it. On the page where I downloaded it, it says: Unlock Code: Your_MLP_Code_Will_Be_Sent_In_A_Seperate_Email_10.

However, on the purchase confirmation email, there is no code on it; it merely repeats: Your_MLP_Code_Will_Be_Sent_In_A_Seperate_Email_10.

Is another email coming soon that has the code in it, or is something wrong?

ill bet something is wrong

I was able to download the new expansion SOA. It seems to be downloaded and installed just fine. My problem is the confirmation e-mail from digital river sent me a 16 digit serial number/product code yet no registration code. There is a link for members registration code but that brings me to a square enix profile page different from my square enix account page where the only thing I can do there has nothing to do with getting my registration code. The description of the link also says that my loyalty points code will be sent in a seperate email 93. but after clicking the link several times I have recieved no new e-mail or gotten anywhere. Anyone have any suggestions?

If you've received this e-mail;

Dear XXXXX XXXXXXXX,

Thank you for your purchase from Square-Enix, Inc.. Your key code is now available for FINAL FANTASY XI: SEEKERS OF ADOULIN [PC DOWNLOAD].

Digital Rights:
XXXX XXXX XXXX XXXX XXXX
XXXX XXXX XXXX XXXX XXXX
Your_MLP_Code_Will_Be_Sent_In_A_Seperate_Email_XXXX


To view your order, please visit XXXXXXXXXXXXX where you can locate your order and perform the following tasks:
- If you purchased our Extended Download Service, you can re-download your product
- Check shipping status
- Print an invoice
- Contact customer service representatives
- Get answers to general questions

For assistance with the product(s) you have purchased, please contact XXXXXXXXXXXX. You can request information for the following:
- Questions on installation
- Errors in software
- Help with features
- Upgrades, new drivers
- General questions regarding the product

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Square-Enix, Inc. Customer Service XXXXXXXXXXXXXXXX

I'm pretty sure all we have to do is sit back relax and wait patiently until Seekers of Adoulin is released, which will be sometime tomorrow the 27th. if "you've" installed the exe for Adoulin and registered it w/ "Your" Square Enix Account Management System

http://i49.tinypic.com/2n6er9s.jpg

under Add a Service Account "you're" golden!


Seems we're all getting the message when logging into FFXI; -Expansion pack data has not been installed. You cannot enter areas that have expansion pack data. That's because the game is not installed and can't download because the server isn't live yet.

Does that email come later than the purchase confirmation email? I haven't seen one formatted anything like that yet.

To anyone who bought PC thru Amazon, it's confusing as all hell. The instructions are all wrong and amazon has the wrong file size listed. The download is NOT the 12GB shown, it's closer to 200MB. Also, it doesn't take 6-17 hours on broadband, more like 15 minutes or less. Any you'll need to go to the Account management page, you will NOT be prompted (at least today?) to enter your product key from play online. And Amazon support had no idea of any of the above I just got off the phone with them.

Square Enix store is sending 3 e-mails out numerically. 1st come 1st serve, music > Reg code > last e-mail should be letting you know that the download link is up and she is will and waiting for you! www.findmyorder.com. Just a heads up she likes to be downloaded fast. ;)

I got that email but my order isn't showing up now. I got my registration codes and all that but haven't been able to get any sort of Download link.

Krashport thanks for the post! I'm right there with you but how do you register it under "Add a Service Account" when on the email it says "Registration Code: Your_MLP_Code_will _BE_Sent_IN_A_Seperate_Email_XXXX"

I've even tried to put in my 16 digit serial num/product code but the add service account calls for a 20 digit number. Has anyone received a seperate email with a registration code? Or is this something that will have to be done tomorrow?

The e-mail I've received didn't say; Registration code it said Digital Rights with the 20 digits/alpha afterwards.

Inside E-mail;

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Dear Sexy Member,

Thank you for your purchase from Square-Enix, Inc.. Your key code is now available for FINAL FANTASY XI: SEEKERS OF ADOULIN [PC DOWNLOAD].

Digital Rights:
XXXX XXXX XXXX XXXX XXXX <----- Is the code you register. @ "Add a Service Account"
XXXX XXXX XXXX XXXX XXXX <----- Same code above not sure why it was typed twice.
Your_MLP_Code_Will_Be_Sent_In_A_Seperate_Email_XXXX <--- not sure what MLP code is that tells me there is a 4th? e-mail maybe...
......................................
..............................
........................
...............

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is there any info on the backorder i Pre ordered march 3. and im pretty sure the whole point of a pre order is to have it the day it comes out im kinda disapointed and was really looking forward to this
P.S. Since I ordered march 3 will i still receive the sound track since i technically pre ordered

We are aware that a number of users have encountered the following issues related to purchases made on the Square Enix Online Store:

• Receiving an SE Members code in place of a Seekers of Adoulin registration code (Digital Download)
• Not receiving bonus item codes (Destrier Beret/Chocobo Shirt) when ordering FFXI: UCSE (Digital Download)
• Users that pre-ordered not receiving their Musicbox Adventures download

We have corrected these issues for new orders and are now working closely with our e-commerce vendor to re-send the missing information to the affected customers as quickly as possible. We take these issues extremely seriously and we sincerely apologize for the delay in resolving these concerns.

Bayohne, Any ideas on how users who have FINAL FANTASY XI installed through steam can install Seeker's of Adoulin? I keep getting an error message saying "FFXI is not installed"...

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Originally Posted by Bayohne

We are aware that a number of users have encountered the following issues related to purchases made on the Square Enix Online Store:

• Receiving an SE Members code in place of a Seekers of Adoulin registration code (Digital Download)
• Not receiving bonus item codes (Destrier Beret/Chocobo Shirt) when ordering FFXI: UCSE (Digital Download)
• Users that pre-ordered not receiving their Musicbox Adventures download

We have corrected these issues for new orders and are now working closely with our e-commerce vendor to re-send the missing information to the affected customers as quickly as possible. We take these issues extremely seriously and we sincerely apologize for the delay in resolving these concerns.

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Bayohne might want to add a safety precaution** on not letting members Register their FINAL FANTASY® XI: Seekers of Adoulin™ $29.99 to new accounts without the base game. It seems some members aren't reading the fine print. This might help in the long run.

Windows® PC (Digital Download) $29.99 (Only works on made accounts with base game.)
Notes; FINAL FANTASY XI Seekers of Adoulin is not a stand-alone game. The FINAL FANTASY XI game must be installed beforehand.

Windows® PC (Digital Download) $39.99 (Works on new and already made accounts with or without base game.) Notes; The FINAL FANTASY XI Ultimate Collection Seekers Edition features FINAL FANTASY XI, Seekers of Adoulin, and all previously released expansion and add-on packs including Rise of the Zilart, Chains of Promathia, Treasures of Aht Urhgan, Wings of the Goddess, A Crystalline Prophecy, A Moogle Kupo d’Etat, A Shantotto Ascension, Vision of Abyssea, Scars of Abyssea, and Heroes of Abyssea.

I personally tried calling Digital River about an hour ago. The call was relatively straightfoward, but they said it would take up to two business days for them to send a replacement email. That's just ridiculous. I don't see why they couldn't just tell me the code on the phone.

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Originally Posted by Bayohne

We are aware that a number of users have encountered the following issues related to purchases made on the Square Enix Online Store:

• Receiving an SE Members code in place of a Seekers of Adoulin registration code (Digital Download)
• Not receiving bonus item codes (Destrier Beret/Chocobo Shirt) when ordering FFXI: UCSE (Digital Download)
• Users that pre-ordered not receiving their Musicbox Adventures download

We have corrected these issues for new orders and are now working closely with our e-commerce vendor to re-send the missing information to the affected customers as quickly as possible. We take these issues extremely seriously and we sincerely apologize for the delay in resolving these concerns.

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I myself have received an email with the registration code replaced by the SE members code. Will I have to contact support to make it known or will the information be re-sent regardless?

I got the code for Seekers Collection, have it installed and registered
Got the Music Box code and dl'd the Music Box
Still don't have the Hat or Shirt Codes
And Still don't have the Members Code....

Your_My Little Pony_Code_Will_Be_Sent_In_A_Seperate_Email_XXXX

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Your_My Little Pony_Code_Will_Be_Sent_In_A_Seperate_Email_XXXX

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MLP >>>>>>>> Membership Loyalty Points.

Thanks Rishimishi, you rock! :)