Greetings, Voicememo!
Thank you for expressing your concerns regarding players suspected of utilizing third-party programs to their advantage in-game. We understand how the use of such programs are unfair and we apologize for any frustration caused by this.
We strongly recommend submitting your own report directly to the Special Task Force. Due to the high volumes of calls that we receive regularly, immediate resolution may not be seen. However by doing so, the Special Task Force is able to conduct a thorough investigation that will ultimately result in appropriate action being taken where seen most necessary.
Just a reminder, you can submit your report by visiting
http://support.na.square-enix.com and choosing FINAL FANTASY XI. Then, select Contact to access the reporting form.
Thank you for your patience, and best wishes to you.
FINAL FANTASY XI Game Master Team