I also submitted a ticket; have yet to receive my codes for my "One" eligible account... received a response that said they were looking into it but that was quite a while go.
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I also submitted a ticket; have yet to receive my codes for my "One" eligible account... received a response that said they were looking into it but that was quite a while go.
Get off your rears SE, you got customers you just screwed -AGAIN-
What's even worse is their announcement indicates that some people got EXTRA codes and SE asked them nicely not to use them. WTF?
Also they said the people who didn't get as many codes as they were eligible for would get more by the 13th, but that didn't seem to happen either.Quote:
- Received extra campaign codes
Please register as many codes as you require, but we ask that you discard any extra.
Unfortunately its the weekend and Xmas is coming this week so i figure i wont see my codes for a while either.
I was browsing a thread on FFXIAH and some people seem to be getting a lot more info/support back from SE than I have. I know I'm hardly the only one that's gotten no meaningful response, but it'd be nice at least once in my life to not be way behind the curve when it comes to customer service.
I'm fairly certain my code was sent to an email I no longer have access to. Not that it matters much, the rewards from this aren't all that spectacular anyhow.
I haven't gotten my codes yet either. I just get generic responses of it being escalated. It would be comforting if they posted something on the forums or POL site officially saying they are looking into this and plan on making sure everyone gets a reward.
I have only ever used the one email. and its the email in my account and where i get my billing notices. So i dont think mine went wrong place. checked me junk and nothing. and nothing from CS except we will investigate this.
I only have one email registered with SE and this is the only email I've had trouble getting from them. I get billing emails just fine (of course). I got a newsletter advertising stuff from the SE store (of course). I get service and support emails when they bother to send them. I'm not blocking any emails at all, from them or anyone else. They aren't going to my spam folder. I'm not using a work email or one that uses special filtering server side. I just don't see any reason on my end why this should have gone wrong.
Are you supposed to get one number for your account or a number for each of the characters on your account?