Can't log character in

Funny part this is happening when they are asking all of us to make sure to log on every day as part of the Announcing the First Eleventh Vana'versary Continuous Login Campaign! (06/11/2013)

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Originally Posted by Babekeke

I'm now getting worried about my decision to leave buying bonanza marble until Monday (before I go on holiday for 2 weeks)...

If this persists I'm not going to be able to waste my 20k!

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Lucky-basterd Leon , going into holidays for 2 weeks.. sad tho I wont be able to mess with you till you leave for holidays then!

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Originally Posted by Venividivici

Funny part this is happening when they are asking all of us to make sure to log on every day as part of the Announcing the First Eleventh Vana'versary Continuous Login Campaign! (06/11/2013)

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Yes, you're absolutely right. Guess the campaign is fixed against those of us having issues atm. LOL Kind of hard to participate in the event when we can't even log in. :mad:

Continuous Login Campaign at the same time as a giant beta version update of FFXIV? Can anyone say experimental stress test?

Let's see how many people we can load up our server shards with before catastrophic failure!

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Originally Posted by Akisu

Continuous Login Campaign at the same time as a giant beta version update of FFXIV? Can anyone say experimental stress test?

Let's see how many people we can load up our server shards with before catastrophic failure!

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Also coincides with the Test Server update

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Originally Posted by Kabekebe

Lucky-bastard Babekeke, going into holidays for 2 weeks.. sad tho I wont be able to mess with you till you leave for holidays then!

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why, can you not log on? I haven't even tried yet. will be trying this evening though as my wife going away for the evening/following day

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Originally Posted by Babekeke

why, can you not log on? I haven't even tried yet. will be trying this evening though as my wife going away for the evening/following day

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The issue started at 6pm EST my time, and I give up at midnight really.. the only way I was able to get online was asking my friend to log me somewhere else as I thought the zone was the problem, but then realized after 15mins.. that it wasnt the zone and I wasnt the only one who has that kind of problem.. it is in my opinion a global issue for random people. Since some of my friends was able to play all night long it is just odd really but I still believe it is a problem due to 14 even tho we're talking 'bout 11 here

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Originally Posted by GrumpyPants

of course they are screwing us over because ffxiv was trash and they lost money so now they saving any way they can and putting more effort into it even though its going to continue to be trash i say noone buy ffxiv so they can lose money for their terrible service lately you never had a problem like this over 6 years ago when each server had at least 3000 people on at a time

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I don't think you have to worry about sales for FF:XIV, the game is still crap and personally i don't trust SE with and future games after that. I am starting to get pissed that like normal we (the long time paying customers) are being punished for their failure to listen to customers and make a decent game.

At least for now i can log in, but I am disappointed with SE that they failed to acknowledge this problem and bury their heads under the ground and hope people will just go away. No wonder their stocks are worth a record low.

Was able to login without issue this morning.

Turn off your modem and wait 15 seconds to get a new ISP. Turn it on, play the game. Should work now.

Ya I'm fixed as well. Love how there is no official comment at all yet.

Fixed now too. Hopefully we will hear wtf happened soon.

It works for me. So all is fixed. I am happy that it is all back to normal -- for now...

Still, I am concerned over the fact SE has never announced anything on the subject. Nothing when the problem was known, nothing to say what caused it, nothing to say what is fixing/has fixed it, nothing to say it was hopefully resolved. Absolute, 100 percent lack of silence.

Again, I understand things happen. I'm not mad at the fact this issue happened per se. Yes, I couldn't play, it sucked, but those things happen. It just concerns me that this is/was a significant problem and nothing was said. No SE employee in this thread spoke, nothing on the POL-FFXI website, nothing that can be found when logging into the game, absolutely nothing.

Did we see info regarding the forum update early in the day 6/14/13? Yes. We also saw an extension on that maintenance. (And I must note the forums did act slow as heck yesterday during all of this madness described throughout the thread.) So if they can post about that, they could have posted about this and gave us some explanations as to what was going on.

Login issues can suck, but this lack of official communication from SE regarding a service we pay for is 100 percent unacceptable. I'm not even asking for a discount or free service or anything. All I want is to be kept in the loop, not be in here with a bunch of fellow FFXIers wondering what is going on. Really, is that too much to ask?

Apparently, based on SE's silence, it is.

Some apologies would be a nice start. But really the worst thing is the lack of communication from SE. They know this, they confirm this to the few lucky one that was able to contact them and for everyone else... nothing :mad:

So I get this e-mail today...

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Dear Customer,

Our records show that you recently contacted Square Enix Customer Service to receive assistance.
We are very interested to hear more about your experience during this process and it would be greatly appreciated if you could spare a few moments to answer a short survey and help us to improve our service.

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Yeah they got a reply from me and I told them to go right to this thread and read it if they cared enough to fix the issue.

Not all internet connectivity problems are SE's fault. There are several routers your message needs to pass through, and a lot of us pass through similar routers when connecting to FFXI. If one of those routers along the way experiences bandwidth issues, or any number of technical problems I can't begin to comprehend, everyone trying to send a signal through it will suffer the consequences.

Now if EVERYONE was having difficulties connecting to FFXI, that would (most likely) be SE's fault, and something they need to fix. I had a few problems myself a few days ago, but they cleared up shortly afterwards and never came back. None of my LS mates had any connection difficulty at all.

If the problem is being caused by routers that SE doesn't own, there's really nothing they can do.


Edit: Nothing they can do except tell the player base they are aware of the issue and it is being caused by something beyond their own control.

I was also able to log in this morning. I changed areas several times and logged out and back in without incident on multiple characters. There seems to be a consensus that the issue was the release of the new expansion or beta or whatever it was. If that is indeed the case, I say this: if you (SE) do not have enough servers or bandwidth or whatever to sustain ALL your paying customers, then GET MORE! I pay for this service and I expect to be able to access it whenever I please and for however long I please. You advertise a service, expect people to pay for it but can't keep it going full time. If I failed to provide my service to my employer, I'd get fired. I am admittedly addicted to this game. It's the only reason I keep coming back. Thanks to SE's stellar customer service practices, though, I will NEVER purchase another SE product; and, if I ever manage to break the spell of this one, I am gone.

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Not all internet connectivity problems are SE's fault. There are several routers your message needs to pass through, and a lot of us pass through similar routers when connecting to FFXI. If one of those routers along the way experiences bandwidth issues, or any number of technical problems I can't begin to comprehend, everyone trying to send a signal through it will suffer the consequences.

Now if EVERYONE was having difficulties connecting to FFXI, that would (most likely) be SE's fault, and something they need to fix. I had a few problems myself a few days ago, but they cleared up shortly afterwards and never came back. None of my LS mates had any connection difficulty at all.

If the problem is being caused by routers that SE doesn't own, there's really nothing they can do.


Edit: Nothing they can do except tell the player base they are aware of the issue and it is being caused by something beyond their own control.

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How about we let SE tell everybody, ahh forget it why I even replied to you is beyond me.

I get message from GM that they asked me to check environment contact ISP, reset modem, restart computer... Well this is SE side problem because I did trace network and delay happened on SE side... I also played FFXIV in same time and there is no problem. I assume they adjust bandwidth for FFXIV on the day.

GM told me that I can contact customer support via through Forum but no respond or official apologize yet ... BTW, this is global problem not only in USA.
http://forum.square-enix.com/ffxi/threads/34627
http://forum.square-enix.com/ffxi/threads/34631

I hope this never happen again!

Welp glad I wasn't the only one because just had this happen to me this morning was otw to the tree, when I tried to zone into ZiTah screen was stuck at "Downloading Data" til it kicked me out with a POL 3001 code, can't log into main but can sure as hell log into mules.

Based on what everyone else has tried to do I am at wits end.

Haven't been able to log into one of my characters for over 24 hours now. This is the 3rd time in a week or 2 this POL-3001 stuff has happened to me. :\

I've been watching the forums.. i haven't been able to log in to one of my characters since last night around 7:30pm when I zoned to North Gustaberg. It is now 6:42pm and I stil can't log-in.. any conclusions on this? this is really getting irritating. this happened to me three days ago also but was resolved the next day in less than 24 hours.

:mad::mad::mad::mad:

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Originally Posted by pinoyxprss

I've been watching the forums.. i haven't been able to log in to one of my characters since last night around 7:30pm when I zoned to North Gustaberg. It is now 6:42pm and I stil can't log-in.. any conclusions on this? this is really getting irritating. this happened to me three days ago also but was resolved the next day in less than 24 hours.

:mad::mad::mad::mad:

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But they sure can update their news feed to let us know the forums work, right?

Same shit happened to me on Foret de Henetiel, as soon as i zoned in from Sih Gates it kept "loading now" then D/c followed by ERROR CODE 3001

My mule works tho >......> (This is the times I Wish i had taken to lvl it up..)

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Originally Posted by G0PH3R

I was zoning to Sith Gates from Ceizak Battlegrounds and it got stuck on black downloading screen which ended up with FFXI-3001 error code. I can't log back to my character which is main. I can log on mule characters.

Char: Rihoko
World: Leviathan
Platform: Win7/64bit

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Same happened from Sih Gates ~> Foret de Henetiel

Wonder if Sih Gates is the problem now

Also been calling GM on my mule only to get the same reply

"we are unable to do anything try Customer Service"

So I DID

after 4 hrs of waiting and being from # 181 ~> # 8 ~> My turn it pops

"No Agent Available"

/TOSS THE PC AT AGENT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Srly ? 4 hours of waiting and nobody................

Well, I decided to screw around my mule a bit, Being low lvl doesn't suit me.........

IF anybody find a FIX for this please let me know.

Square Enix needs to FIX their shit !