Hello Everyone,
Your concerns have been heard and we will look into both issues you have brought up: The overuse of the message system and the possible new loss of "credits" due to this system.
Please realize our Item Restore Policy limits the items we can help restore and, also, there are limits on the ways you can lose them: Dropped, eaten, thrown. Selling items to NPCs can be helped with, as long as we can get the gil/item you got in exchange.
This type of loss is fairly new and, I must say, yours is the first case we ever received. My GM alerted me to this loss as soon as I got in and he also forwarded the concerns to the SGMs via email. We still need to discuss whether or not we are able to help with these types of losses, but I wanted to let you know it is on our radar.
I do ask, that in the future, you do submit these types of Customer Service concerns through our Email Support or ask for a SGM in game. The Feedback Emails, both positive and negative, are looked into by the Senior GM Team, and we will correct any behavior that is reported. Also, if there is not a Senior on duty, we will reach out to you, and continue to do so, until we have talked about your concern. We also have a Customer Service Survey that sent to your registered email address, so that is another place you can share your displeasure with our current system.
We would all like a bit more power to assist with all of your concerns, rest assured, and we do try our best to help when it is within our policies.
I will close this thread and take your words to heart.
Thank you,
Senior Game Master Jhanaka