International transaction fee NOT fixed.

just dont use clickandbuy simple to get around the fee which i have been charged, I found the ultimategame card. check their website for a store in your area, if you have a walmart, walgreens or speedway they all have the card, yes you have to buy a 20$ card but think of this, 2 cards is 3 months worth of crysta if you only have 1 content ID.

link for the card http://ultimategamecard.playspan.com/

instead of hitting click and buy you hit ultimatepay or w/e

unfortunately, chat support isn't always available. Last time I went looking for it, it wasn't there--only the email option. Emailed them that chat wasn't available, and got the same patented reply to use chat (DOH!) or call them....

And yes, when a game is bringing in the truckload of cash like this one does, I would expect there to be a toll free line to my regional division. We had a small operation of only 11 people selling parts wholesale to a 3 state area and we had an 800 number. The software firm I worked for before (8 people) that had an 800 line also. So did the wholesale florist I worked for when I got out of school. IDK how it is internationally, but it is fairly common practice in the US--and there is a US division.... assuming they haven't completely dissolved the US billing support with this credit card debaucle, as that IS a US based phone number.

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unfortunately, chat support isn't always available. Last time I went looking for it, it wasn't there--only the email option

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The chat support option is only selectable for certain issues (generally account issues). For tech support the option doesn't appear. But you can always just select a topic that does give you the chat support option and then talk to them about whatever you want when you get in.

that just further shows the problem... you will get told to go through chat for a technical problem. Again....it is not always available when they are TELLING YOU TO USE IT FOR THE ISSUE AT HAND.

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Originally Posted by RAIST

that just further shows the problem... you will get told to go through chat for a technical problem. Again....it is not always available when they are TELLING YOU TO USE IT FOR THE ISSUE AT HAND.

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That's because they're basically burying it so that you only use it if you really need it, so that they can hire fewer people who can't help you to try to help you. In short, being cheap. It also cuts down on wait times.

But hey, GM Dave can put things in perspective for you. If you had over 9000 whiny kids initiating chat just to bitch about things beyond your control as a support rep "Y R WAR BEING NERFED!?!?" you'd probably want to make it hard for them to reach you. :cool:

(Kinda playing a bit of devils advocate here)