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Originally Posted by Jhanaka

Hello Everyone,

Thanks for bringing this matter to our attention and I'm really sorry we did not reply back sooner.

While we do not have a timeline on when you'll be able to get back in and play, I can tell you we are reviewing this matter. While I do not like to be vague, we are going to ask for your patience for a bit longer. Rest assured, you have not been ignored. However we had to gather certain information prior to making a post.

We hope to get you back playing soon.

Thanks again!

-Senior Game Master Jhanaka
(Note: As I am not a Technical Support Moderator, further questions about what has happened may not be responded to by me; I am very sorry.)

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Look they responded and leave us in the dark still Awsome!!!!

Ty Jhanaka for your response. Even if it is vague at least its something. :)

Here’s my problem, SE bring in millions a month in subscription fees and they can’t even hire someone to work on the weekends? Here’s a clue for you geniuses, how about not perform maintenance then go home for the weekend! I cannot get into my account and I keep getting an error code. I have my checking account statement that show the money has come out of the same checking account for months! So why did you close my account??? I thought this month was free anyways? Or was that just a lie? If this month is free why in the bloody h is my account closed because of nonpayment? And while I am at it why do you even have game GM’s? They cannot do anything, so it’s pointless to have them. FIX THE ONLINE ACCOUNTS! AND I BETTER HAVE NOT LOST ANYTHING I HAD ON THE AH!!!!!!!!!!!

um runespider i did pay for it lol. look at the post above. i wasnt just charged once, not twice, but 3 times. 3 transactions in my account. so yes i did pay for it, x3

/comfort Kraatos. I found a store called Pummels today and punched Uneac lol. You know kinda like punch buggies :).

how ever vague at least we know there working on it now, cross your fingers and get drunk and when the hang over is over maybe the game will work

Quote:

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Originally Posted by Jhanaka

Hello Everyone,

Thanks for bringing this matter to our attention and I'm really sorry we did not reply back sooner.

While we do not have a timeline on when you'll be able to get back in and play, I can tell you we are reviewing this matter. While I do not like to be vague, we are going to ask for your patience for a bit longer. Rest assured, you have not been ignored. However we had to gather certain information prior to making a post.

We hope to get you back playing soon.

Thanks again!

-Senior Game Master Jhanaka
(Note: As I am not a Technical Support Moderator, further questions about what has happened may not be responded to by me; I am very sorry.)

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Thank you very much for a response. (bow)

Quote:

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Originally Posted by Sacher

Here’s my problem, SE bring in millions a month in subscription fees and they can’t even hire someone to work on the weekends? Here’s a clue for you geniuses, how about not perform maintenance then go home for the weekend! I cannot get into my account and I keep getting an error code. I have my checking account statement that show the money has come out of the same checking account for months! So why did you close my account??? I thought this month was free anyways? Or was that just a lie? If this month is free why in the bloody h is my account closed because of nonpayment? And while I am at it why do you even have game GM’s? They cannot do anything, so it’s pointless to have them. FIX THE ONLINE ACCOUNTS! AND I BETTER HAVE NOT LOST ANYTHING I HAD ON THE AH!!!!!!!!!!!

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OMG I hadn't even thought about the items i have at the AH or in the Delivery Boxes!

shouldn't lose items in ah or boxes i didnt when i let my account go back last year to play ff14...wasted time

Thank you sinor game master Jhanaka for a response. Many players have felt frustrated by this and knowing it's being looked into to find a solution should calm some of the weary souls. Thank you /bow