Cannot log in on one character only after crash (POL-3001)

It seems like we all have at least one dead zone. Check this out, Tahrongi Canyon is my dead zone, I get stuck on a time out there every singe time. So I go over to my brothers house and try to log in and it works, so I move myself out of the zone. But when I enter Port Sandoria on his network i get the time out and cannot log back in. Port Sandoria is fine on my network though, so we both have a separate dead zones. Mine Tahrongi Canyon and his Port Sandoria. I reconfigured my router following the directions as well and that did not help. Honestly though, how can any of us believe that all of this is just coincidence and we all have a router blocking a specific zone for each of us that worked just fine before the latest update. Does it not seem like its very much possible that there is a hardware malfunction on your end Square Enix? It just does not seem logical that so many routers can have the same problem at the same time covering so many different zones.

For those of you who are still stuck, I'm pretty sure that if you can get yourself logged into the game on a network other than your own you will be able to move your character from that zone. And then do your best to not go back there.

*Edit* I should clarify that when I got my character out of Tahrongi Canyon i logged in as a guest user using my brother's computer with his installed copy of final fantasy XI and not my own. Not sure if that matters, it might though.

I'm stuck in Davoi
Walked in to get a dynamis trig and never got past downloading data screen
Same thing when i try to relog for the past 12 hours

Waiting for SE James to come back with more advice, port numbers, or another explanation. Was able to play for a few min today, due to going to a friends house to move my character out of Qufim. Zoned into Qufim again in the hope the issue was fixed, only to get stuck in the loading screen again unable to unlock myself til next weekend when he is off work. All ports are still configured to James' specifications with no change. Friend has the exact same cable internet service by the way. Only used auto router settings over there too, which makes me curious to the port explanation again. I don't WANT to quit, so other suggestions would be appreciated greatly...

I'm only waiting til my next billing cycle for a fix. $70+ for a week and a half of service and content is ridiculous...

I can confirm that this issue certainly does occur with my internet connected DIRECTLY to my PC/360/PS2 (same zones/characters on each system). I have connected directly, bypassing my router completely and still experience the same problems. My ISP does not block any ports. There is no way this is an issue with all of our collective routers suddenly crapping out on all of us ;)

From what I have read, your world (i.e. Phoenix, etc) is a network of servers. One particular server may contain many zones. For example, the server(s) that handle the Port Jeuno zone, may also handle Tahrongi Canyon and Port San d'Oria, etc. So even if Tahrongi Canyon is virtually empty, the combination of people in all of those combined zones mean it is not allowing additional people to enter any of those zones. This would explain why when the peak time ends, I can get back on (even in P.J.) and not have any trouble. Peak time ramps up... I'm stuck for many hours.

Not sure if this is 100% correct, just my understanding reading from someone who had this issue in 2005 and was pinging servers and noticed that multiple zones were grouped together onto individual servers. That's why this *could* be resolved by ensuring routers have all ports open... but obviously that's not working here.

Probably not an easy fix. Just wait it out :( If the problem continues around the end of the month, I'm considering cancelling for a month or two. No reason to pay if I can't play.

yea im in same boat, both my chars. are now>< stuck in burb. have new thread open on topic

yours truly,
mad taru and elvaan

okay would one of you in here be able to assist me with moving my character. None of my friend's in the game are on Xbox for me to give them my information. If we can't give out the information just reply to this and we can figure out a way to make this work. I'm currently stuck in Lower Delkfutt's tower zoning in from Qufim Island.

Received my new router today (Linksys E2500). Set everything up. No trouble at all. Played FFXIV for hours this morning. No trouble. Got on FFXI. Leveled a bit, changed zones to La Thiene Plat. Stuck again in Downloading data screen. This occurs on 3 routers now, with and without port forwarding set up, or port triggering, or even DMZ. This occurs even when I bypass my router completely. This occurs on PS2, Xbox 360 and PC. This occurs regardless of 2400-5000+ logged into Phoenix.

This is not my problem any more. The tech support forums are filled with this very problem. This is affecting many players. I'm cancelling my account until this gets fixed. I've been playing with no trouble since Jan 2006. May 2011 update and/or server merge is where the issue started. I'm not coming back until I read in this forum that this problem has been fixed. Pretty frustrated over this issue and SE's support. I appreciate that folks at SE are trying, but this has been a poor experience. I'm voting with my dollar.

Hope to come back, but I'm gonna move on for now.

Quote:

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Originally Posted by SE_James

Xianra,

We can offer a few suggestions if you are experiencing any of the following:
• Have difficulty connecting to or staying connected to the PlayOnline Viewer or FINAL FANTASY XI
• Crash, receive a black screen error, or get stuck at the downloading data screen upon clicking your character handle or character select button
• See your the lag meter turn red
• Encounter increased lag or connection problems near crowed areas
• Have trouble accessing specific zone(s)
• Have trouble logging in with specific character(s)
• Receive any of these errors: 3113, 3100, 4001, 1160

Suggestions:
1. Check to make sure you have properly configured or turned off any of the following: Routers, Proxy Servers, NAT Servers, Internet Connection Sharing services.
2. If you are using any kind of software/hardware Internet Sharing service/device the following ports need INCOMING access to your PC: TCP 1024 - 65535, UDP 53, and 50000 - 65535. Also, check to make sure that the ports mentioned are not blocked by your ISP for INCOMING access. Proper configuration of any of the above items mentioned should be done by following the instructions in the software/hardware manual or calling the manufacturer's technical support.
3. If you are using a router, and have configured that router for port forwarding, temporarily bypass that router and connect directly to the modem.

Please take note of the following:
• Proxy servers, and satellite connections are not supported and do not work correctly with FINAL FANTASY XI.
• Your router may require that you use a PC to configure your network settings. For more information about how to configure your network settings, please refer to the instruction manual that came with your router or contact the manufacturer directly.
• If your Internet Service Provider (ISP) specifies a DNS server, you need to make sure to configure your settings to allow packets to pass through UDP Port 53 as well. For more information, please refer to the instruction manual for your router or the information provided by your ISP.

---

These same cookie cutter replies are not helpful at all, and the numbers of people having the same issue are growing.
Acknowledge the issue and do an emergency maintenance if you need to. We're paying to play this game, not get stuck in its zones.

Quote:

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Originally Posted by SE_James

When you are connecting to a world server, you are not connecting to one single machine hosting the data for that server, but one out of a number of servers in a farm. Different zones on a world will be hosted on different servers within the farm for that world, and that connection can use any number of ports in the range that FINAL FANTASY XI needs access to.

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Dear SE_James,

On Sunday morning May 22, at approximately 9:00 am est, my main character (Ebrim of Lakshmi) encountered the same error mentioned in this thread when zoning from Misareaux Coast to Sacrarium. After receiving the error, I continued to play the game with one of my other characters, not learning until much later how serious the issue was.

Due to the fact that other players have reported getting multiple characters trapped at the same zones, and others have reported getting frozen at multiple zones, I would like to submit a (probably unreasonable) request: Could you please provide to me a list of the in-game zones that are hosted on the same physical server as 'The Sacrarium' zone.

Your reply quoted above to AzieltheLiar indicated that zones are spaced out on multiple servers. If the server hosting 'The Sacrarium' is for whatever reason unable to connect to my computer, I would greatly appreciate knowing which other zones in the game I need to avoid in order to prevent my other characters from getting stuck. I am currently weighing my options to free Ebrim, including transporting my PC or 360 to use a friend's internet connection temporarily. I would feel much more comfortable taking these steps if I knew I didn't have to identify my problem zones through trial-and-error. I'd prefer to lean on my friend's hospitality once at most, if possible.

Thank you in advance.

I am having the same problem. This morning I warped from bastok to port jeuno. Got stuck on the downloading data part and now can't log into my main. I got on my mule and that still seems to work fine. I am currently plugged directly into my cable model. It's an Arris TM502G which I got from comcast. Turned off firewall to test it out. Tried checking the files to see if anything was wrong with those, but no luck. Not really sure what else to try, I have tried unplugging my modem, restarted my computer a couple times.

Is there a way to test and see which port, or IP might be getting blocked? I am trying to isolate the problem but haven't had too much luck.

I started getting this same problem earlier today. My main got stuck zoning into Davoi. All of my mules have no issues and I've never had any connection issues ever before this. Nothing in my system was changed. I've done all the router resetting, etc and nothing worked. Getting POL-3001 error.

I got stuck last night zoning into Qufim Island from Port Jueno, I can log in on all of my other characters including one that is set in Port Jueno with no problems. This is not a router issue on my end, it is obviously a server issue or an issue relating to the update. This is quite obvious by the sheer number of incidents... I have been in this game since the PS2 start, and every time there has been a connection issue I have received that same canned response that must come from their "Company Handbook". I personally plan to CANCEL my accounts with SE if service is not restored shortly, they are not getting my money if I cannot play and if they receive a large amount of deactivations they WILL respond. The last time this happened to me was when they were bringing the XBOX 360 users online from the beta server to the main server...

After reading all these posts, this sounds like a routing issue to me... It's not happening to me or I'd try this myself.

If someone is experiencing this and has a little tech background, what I'd like to know:
If you can get your stuck character moving again by logging in on a friend's PC, use Wireshark or some similar packet tracking program to find out the IP address of the server you're talking to.
Take that IP address back home and try to ping it and trace it.

It may not be a problem with either your ISP or SE's servers. It's likely somewhere in-between.

I began experiencing this problem myself 3 days ago zoning between North Gustaberg and Abyssea - Grauberg. I ran down the list of suggested remedies and nothing has worked. I attempted to contact SE support shortly after the problem arose and to this day have yet to receive any type of response from them. I have restarted my modem, my router, and my PC to no avail. I have tried a direct connection to my PC, bypassing my router, and the problem still persists. I have port forwarded and still the problem persists. I have done my best to try and isolate the problem, but I am still lost. I, like many others, had to lean on the help of close friends to retrieve my character.

I have been a customer for seven years, using the same configuration, and I have never once had experienced a problem like this personally. I don't want to make a sleight against SE, but as a long time paying customer, I feel I deserve better customer service at the very least. I've done my best to give you the benefit of the doubt about the issue, but after seeing the continuous boilerplate responses on here and from others, I have begun to reconsider. I don't think I'm asking for the world, in all honesty.

So even though I've regained control of my character, I am unable to access Abyssea - Grauberg, of which I had plans for. Now I can not participate in events there, and to be honest, I'm cautious to zone places in general now. I am paying a monthly fee to play a modern day MMO, not an NES game from the 80's that I have to blow into or play in a certain way to prevent it from crashing on me. It's reasonable for you to ask your customers to take certain steps to remedy the situation, but when said remedies fail to have their desired outcome, you in turn must take action in some form. The silence is deafening, Square.

Quote:

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Originally Posted by Sorel

I I don't think I'm asking for the world, in all honesty. ... The silence is deafening, Square.

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@Sorel, I completely agree no one here is asking for anything extravagant... heck I even bet everyone would be okay with just a message from SE stating they are "looking into it".

@Myrid, if I had any idea how to do this I would.

All anyone here is looking for is some form of acknowledgement from SE that they actually care that a substantial minority of us are having this issue, instead of just shrugging the issue off on the ISP or your router... that is a cop out and they should be ashamed... Have some pride in you product, step up and make it right.

P.S. maybe Sorel was onto something should I pull the hard drive out of my computer and blow on the SATA connection a few times?? maybe that would help, probably be a step up from the boilerplate... "not our fault" line from SE.

For those who get stuck in qufim like me, be warned. It looks like rolanberry is on the same "server" apparently. I would also like a zone/server list if possible. I'll continue to run around, get stuck, and report the zones here, til i can't take it anymore and quit. Now to wait til my friend gets off work...

Update:

I recently freed myself from my black screen existence not by changing my router, modem, port settings, going to a friends house, or even pulling out the hard drive and blowing on the SATA connectors. Instead all i did was load FFXI on my laptop and log in, no issues what so ever getting to my main character. after i did that i logged out, and I can now log in on my main pc again on all characters.

Somehow that server was in conflict with my PC, but I have no idea how because it was only for 1 of 5 characters that i had the issue... other than the idea there was info stored on my hard drive that didn't match the server? possibly something on my HD stating my last position as Port Jueno, and the Server saying i was in Qufim Island?

I've had this problem on a few occassions and have narrowed it down to a particular zone (at least for my accounts) Buburimu Peninsula. I can only have one character in the zone at a time, which really sucks. I had to log on to each account and move them from Buburimu before I could successfully log both back into game. It's definately an issue on SE's end and not your ISP's, Routers, corrupted files etc... I hope this helps or sheds some light on the issue.

Take care

Quote:

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Originally Posted by wjctampa

I've had this problem on a few occassions and have narrowed it down to a particular zone (at least for my accounts) Buburimu Peninsula. I can only have one character in the zone at a time, which really sucks. I had to log on to each account and move them from Buburimu before I could successfully log both back into game. It's definately an issue on SE's end and not your ISP's, Routers, corrupted files etc... I hope this helps or sheds some light on the issue.

Take care

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Everyone already knows this, but SE refuses to acknowledge any problems on their end.

so it turns out we're all not completely computer illiterate se so don't give us the generic "you're an idiot, reboot your modem" advice plz... this is pathetic. fix it already

Port Bastok struck again. For the record, I have ports opened, so it's not that. Checking my router's log, I found it was trying to communicate with 124.150.154.122 and one of the ports in the 50000-63534 range. Little google fu revealed the IP to be in Tokyo, and seemingly the address is in ownership of SE.

Since I have everything set and I'm finding it hard to believe it's suddenly a router issue for everyone, I decided to tracert the above IP with and without my router.

The following is performed through my router.

Code:

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Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\<omitted>>tracert 124.150.154.122

Tracing route to 124.150.154.122 over a maximum of 30 hops

  1    >1 ms    >1 ms    >1 ms  192.168.1.1
  2    *        *        *    Request timed out.
  3    8 ms    7 ms    7 ms  <omitted>
  4    15 ms    15 ms    15 ms  te-0-11-0-2-ar03.mckeesport.pa.pitt.comcast.net [68.85.75.53]
  5    14 ms    11 ms    12 ms  te-8-3-ar01.mckeesport.pa.pitt.comcast.net [69.139.195.193]
  6    19 ms    21 ms    18 ms  te-3-0-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.91.129]
  7    18 ms    18 ms    17 ms  xe-10-1-0.edge2.Washington12.Level3.net [4.26.6.5]
  8    17 ms    17 ms    17 ms  vlan52.ebr2.Washington12.Level3.net [4.69.146.222]
  9    19 ms    20 ms    18 ms  ae-5-5.ebr2.Washington1.Level3.net [4.69.143.221]
 10    18 ms    20 ms    18 ms  ae-82-82.csw3.Washington1.Level3.net [4.69.134.154]
 11    19 ms    19 ms    19 ms  ae-84-84.ebr4.Washington1.Level3.net [4.69.134.185]
 12    30 ms    21 ms    31 ms  ae-4-4.ebr3.LosAngeles1.Level3.net [4.69.132.81]
 13    85 ms    85 ms    85 ms  ae-63-63.csw1.LosAngeles1.Level3.net [4.69.137.34]
 14    85 ms    85 ms    84 ms  ae-1-60.edge2.LosAngeles9.Level3.net [4.69.144.15]
 15  293 ms  204 ms  211 ms  KDDI-AMERIC.edge2.LosAngeles9.Level3.net [4.53.228.14]
 16  174 ms  173 ms  172 ms  lacbb001.kddnet.ad.jp [59.128.2.101]
 17  294 ms  290 ms  290 ms  otejbb203.kddnet.ad.jp [203.181.100.153]
 18  290 ms  291 ms  288 ms  cm-ote221.kddnet.ad.jp [118.155.197.161]
 19  289 ms  282 ms  278 ms  203.181.98.10
 20  298 ms  298 ms  297 ms  61.195.56.133
 21  287 ms  292 ms  287 ms  219.117.144.6
 22  295 ms  298 ms  299 ms  219.117.146.153
 23  287 ms  290 ms  286 ms  219.117.146.141
 24  293 ms  290 ms  286 ms  219.117.146.186
 25  298 ms  299 ms  310 ms  124.150.154.122

Trace complete.

---

The following is directly connected to my modem.

Code:

---

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\<omitted>>tracert 124.150.154.122

Tracing route to 124.150.154.122 over a maximum of 30 hops

  1    *        *        *    Request timed out.
  2    13 ms    12 ms    13 ms  <omitted>
  3    15 ms    16 ms    14 ms  te-0-11-0-2-ar03.mckeesport.pa.pitt.comcast.net [68.85.75.53]
  4    11 ms    11 ms    12 ms  te-8-3-ar01.mckeesport.pa.pitt.comcast.net [69.139.195.193]
  5    18 ms    17 ms    18 ms  te-3-0-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.91.129]
  6    18 ms    82 ms    16 ms  xe-10-1-0.edge2.Washington12.Level3.net [4.26.6.5]
  7    18 ms    17 ms    18 ms  vlan52.ebr2.Washington12.Level3.net [4.69.146.222]
  8    19 ms    20 ms    18 ms  ae-5-5.ebr2.Washington1.Level3.net [4.69.143.221]
  9    17 ms    19 ms    18 ms  ae-82-82.csw3.Washington1.Level3.net [4.69.134.154]
 10    25 ms    21 ms    19 ms  ae-84-84.ebr4.Washington1.Level3.net [4.69.134.185]
 11    85 ms    84 ms    85 ms  ae-4-4.ebr3.LosAngeles1.Level3.net [4.69.132.81]
 12    84 ms    83 ms    87 ms  ae-63-63.csw1.LosAngeles1.Level3.net [4.69.137.34]
 13    98 ms    86 ms    84 ms  ae-1-60.edge2.LosAngeles9.Level3.net [4.69.144.15]
 14  143 ms  141 ms  142 ms  KDDI-AMERIC.edge2.LosAngeles9.Level3.net [4.53.228.14]
 15  137 ms  136 ms  139 ms  lacbb001.kddnet.ad.jp [59.128.2.101]
 16  303 ms  269 ms  249 ms  otejbb203.kddnet.ad.jp [203.181.100.153]
 17  246 ms  246 ms  247 ms  cm-ote221.kddnet.ad.jp [118.155.197.161]
 18  226 ms  225 ms  226 ms  203.181.98.10
 19  241 ms  243 ms  243 ms  61.195.56.133
 20  236 ms  239 ms  240 ms  219.117.144.6
 21  247 ms  247 ms  246 ms  219.117.146.153
 22  252 ms  250 ms  250 ms  219.117.146.141
 23  246 ms  248 ms  258 ms  219.117.146.186
 24  247 ms  242 ms  223 ms  124.150.154.122

Trace complete.

---

What worries me is the latency spike around the KDDI hops. Now, I know signals jumping across the Pacific can warrant a bit of increased ping, but numbers like that have me worried things are possibly getting jumbled along the way. Without my router, things go a bit faster, and surprisingly I'm able to log in to Port Bastok. If this ~50ms difference is enough to be timing people out with the 3001 error, then I dare say the servers have been configured to be a bit too sensitive.

And, well, I'm still of the stance it is something that had been tweaked along with the update.

Finally, proof.

Quote:

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Originally Posted by SE_James

2. If you are using any kind of software/hardware Internet Sharing service/device the following ports need INCOMING access to your PC: TCP 1024 - 65535, UDP 53, and 50000 - 65535. .

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Square realy is clueless, please fix your translation error, it should read "make sure the following ports are not BLOCKED". Xi needs NO ports forwarded or mapped or any such thing.

This is definitely an issue between SE and Comcast. I got frozen after switching nations and starting Windurst 1-1. I entered Inner Horo Ruins then dead at downloading data. I tried all the normal reboots/ports/modems/files but I got same response from PC, Xbox, and PS3. My wife plays and is on same network but works fine. My resolution was to tether my cell to PC version and walk out of ruins. I was then able to go back to home router and Xbox version working fine. Will post a fix after speaking to SE tomorrow if I get someone that knows what they are doing (crosses fingers), but that is not likely. You may be able to have a friend off Comcast or login at wi-fi hotspot off Comcast to get out of area you are in till this is resolved.

PS From searches online this has happened before in 08 so hopefully they know how to resolve it by now.

I'm not sure if I should make this a separate post, but I think I have concrete proof that at least part of the 3001 error is on SE's side.

As I described above, my character was stuck zoning into the Sacrarium on May 22. At that time, my job was level 90 Corsair / 45 Black Mage. This is still confirmed when I bring up the character selection page (which I have been doing regularly, hoping the problem would resolve itself.)

However, on the LS Community site, my job is still displayed as Summoner/Black Mage, the job combination I had before logging in that morning. It has been 12 days since I became trapped, and in that time LS Community has failed to update my character properly. Others have confirmed that LS Community is working properly since that time, and I am not currently equipped with any gear from the latest update, in case there was any difficulty there.

If LS Community cannot tell what job I am currently on, then it is not just me who is experiencing an error with my character. I would greatly appreciate a response from SE on this matter, even if it is just a "That's interesting, we'll look into it." I posted a separate request in this thread back on the 25th, and while I knew I was asking for a lot, I expected at least a reply of some sort from SE.

Tried to enter Qufim again and stuck, but i am able to walk thru fine on my laptop using the same router and same settings. I have set a static ip, forwarded ports to that ip, still on the one PC i can not enter Qufim.... meaning i can not finish abyssea.... wtf? I am getting a new HD and new copy of windows and reloading everything fresh with a new copy of FFXI ultimate and trying that.... i am convinced at this point there has to be some sort of corrupted file on my pc that the file check isn't picking up. we'll see what happens tomorrow.

So here is an interesting addition to my problem.
At a LAN party at my friends house at the moment (Comcast provider) and we are all logged in.
All ports open, router and modem are working fine, and have been forever. I go to leave my mog house, exiting to Port Jeuno, and get stuck at the same downloading data screen.

Here's the retarded part - my friend leaves his mog house to port jeuno and can get in fine without any problems.
So I go to log in my character on his laptop to move mine out of Jeuno just to get me unstuck...still sat at the downloading data screen which resulted in the same FFXI-3001 error.
So even on a different computer, I can't login to move my character out of jeuno. Instead, I had to ask my friend in GEORGIA to log me in and move me. End result = it worked.

This thread has grown to 7 pages of people all complaining about similar issues. Something is clearly wrong, SE.
I believe its time for some answers.

I had the same problem on two occurences:

1) Zoning into Castle Oztroja... same description as everyone else downloading data screen appears and then the FFXI-3001 error
This happened a while ago and I was able to move my character by logging into my character on my other PC on the same router/modem.

2) Zoning into Abyssea-Altep at first I was able to do what is stated above (use my other PC) but now I can't log into that zone from either PC and a friend must log me in if I go into those zones.

I tried everything from modem/router reset, port forwarding, called ISP, checked files and reinstalled the whole game. Nothing worked.
So now I avoid both these zones... but its frustrating if you have a quest involving one of these zones :(

Update: After router changes and calls to the robot tech's "all I can do is tell you what ports you need open", I have got nowhere and refuse to pay for a service I cannot use. Account cancelled.

This happened to me 2 days ago. We just switched to comcast last Friday so I may be going back to Verizon since I did not have this problem before. I have been stuck in Abyssea-Altepa for 2 days now. I cannot log in and get the error 3001 as well. I have probably read every single post on any forum that I could find through google and the solutions that people actually say worked are sooooo varied it leaves me nowhere. Tried port forwarding , checked files. Im thinking its something with my IP address but its not really my responsibility to be going to earths end to figure this out by myself. Either its SE's fault or its my ISP. Im leaning towards it being Comcast. They are coming wed. to remove this Gateway/Hybrid modem and give me a seperate phone / internet router. If this does not fix it the only other thing I can think of is to switch ISP's. Also it is sad to see SOOOO many posts from past to present on this SAME issue and they were either not resolved or the problem somehow "fixed" itself. It would be nice to see updates at the bottom of threads. :(

I'm having the same issues as everybody else, tried logging on a 360, ps3, and a pc. did the port forwarding, reset the router, reset the modem, fresh install on the pc. Nothing works, tethered my pc to my phone to try using a different service to move the characters (characters are stuck in north sandy main isp is comcast, tethered to verizon). after doing all of these tests, the only conclusion i can come up with is that its a SE problem.

I have been having the same problem since the last major update. I have never had this problem before then.

Ok to at least update you on my situation. Today comcast came and added a netgear router to the Dory hybrid. I kindly asked him to stay whilst i tested my issues. My wireless signal to my laptop went from 10mbps yesterday to 34-35mbps wireless today after adding this router. I logged onto FFXI and with him standing there (lol) proceeded to try and enter aby-altepa. This time my character got through just fine. Added note: my IP did not and was not changed today so leading me away from thinking the issue was IP related. Again this is MY experience that i've had.

long story short: Comcast added Netgear router to hybrid modem (DORY) and fixed my 3001 issue and i also get way faster connection now. IP address did not change.

I will be sure to post if i somehow get this issue again but with another zone. It would still be nice though to get some TRUE assistance from SE on this issue.

P.s. If any of you Comcast customers are using just the SMC (DORY) Hybrid........please ask them to come add a router. Even the techs say the DORY is absolute SHIT.

I've been retesting my character every few days. Just tried again and... success! No new modem/router here. Is anyone else still having issues?

If any staff at SE did work to resolve this, thank you very much. It is greatly appreciated!

Have been trying my lock zones the last few days, at different times of day and different server loads, and have been able to enter them again, inexplicably with no changes on my end. I'll post again if they go down again, but it looks like SE may have fixed my issue. Thank you SE staff, if that's the case. My only real wish from this experience would be a little more transparency on the company's end.

Is everyone working now? Did all our ports open on their own? Maybe are files fixed themselves.

Well seeing as how the rest of your server(s) are having no problem it's clearly an issue on the player's end. If check files doesn't come with any problems then check files is clearly a crappy method of determining what's wrong. Reinstall everything.

Having the issue now. It started about 48 hours ago. About 24 hours in, it started working, one logout later, back at error 3001. Hopefully we get a permanent fix soon.