At this point it's kinda like closing the barn door after the horse has bolted. It's a little unfortunate they didn't have some more foresight.
Better late than never I suppose.
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10-16-2014, 04:55 AMDemetrius
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10-16-2014, 05:27 AMgregchiro2013
Ok so I tried 8 times - its been 96 hours since then. I have used online chat support. They told me on chat to use the card today. I used the card and it worked. I would for sure contact online chat support they were finally able to help - make sure they actually look at your account (they will ask for personal info)
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10-16-2014, 05:43 AMDemetrius
I just tried chat support and got the same scripted BS as usual. Even after asking twice if there was any way to look further into it, was just told the same "Se is not the financial institution" excuse and to try again after 24 hours. -_-
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10-16-2014, 06:54 AMDrathaNor
Yeah same here. I just finished chatting with them 10 mins or so ago. And they say its my banks fault. But how is it my banks fault with a brand new prepaid card being declined, when its not even part of my bank. This is terrible... But they says its all on my end. nothing wrong on their end. not even looking into similar cases or anything because i mentioned this was happening to many other players. And the reply was "We are looking into another form of payment in the future" so i have to wait possibly MONTHs before you guys get your shit together?! half my friends could stop playing by then -.- I miss out on many event s in said time... Limited items ect. Such BS.
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10-16-2014, 07:48 AMJiyouQuote:
Originally Posted by Camate
Please re-add PaySafeCard option as well! -
10-17-2014, 11:41 PMDemetrius
To the top. Still getting 401 errors. Any word on if Paypal is gonna be out this year?
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10-18-2014, 06:58 PMmachini
Honestly, this just furthers my belief that SE want FFXI to tank, considering you can buy FFXIV playtime cards WITH PAYPAL in their online store, but there's no similar option to buy time codes or pay for crysta for FFXI with PayPal.
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10-19-2014, 12:20 AMAfaniaQuote:
Originally Posted by machini
This game definitely needs game time card for none CC/Paypal users..... -
10-19-2014, 09:39 AMComeatmebro
don't understand why we can't have ffxiv game time cards converted into appropriate amount of crysta..
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10-20-2014, 05:54 AMbungiefanNAFFXIV has two monthly fees, for if you want just one character per server, or multiple per server. FFXI has variable monthly fees, for each different amount of characters (up to 16, so 16 different fees). Unless they git rid of the fee per extra character, they can't easily do a game time card. Now if they sold Crysta cards, you'd always have change left over...Quote:
Originally Posted by machini
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10-20-2014, 10:10 AMComeatmebro
having extra change left over is better than not being able to pay at all, a lot of the people having this problem were used to buying $20 increment ultimate game cards already
there's no reason that someone with money they want to spend should be unable to pay.. -
10-20-2014, 05:10 PMDemetrius
I don't really understand the point of having both game cards and crysta (and really don't understand the point of crysta period), from my understanding ff14 gamecards don't let you use Retainers. Seems like it'd just be smarter for them to add crysta cards or just have 1 static fee no matter how many characters you have.
I realize the people reading this site probably don't have a lot of power when it comes to making changes, but I hope you're getting across how much a pain in the butt this 401 thing is, and how much business it's likely causing you to lose :< -
10-20-2014, 09:48 PMAfaniaThey should have release game card/game code to buy crysta instead. That way we don't need to use Paypal/CC to pay for FFXI/FFXIV services.Quote:
Originally Posted by Demetrius
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10-22-2014, 08:43 AMJeanna
Still no word on if Paypal is coming out this year? Still can't activate my main character :(
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10-23-2014, 08:31 AMSekundes
May as well make my comments too as I'm locked out for the foreseeable future. Why does SE have a system with no failsafes? What does a 24hour lockout help with? A 30 day lockout? These things only cause problems for legitimate players. If a gil seller had this issue, they would just make a new account. It doesn't stop any of them. The fraud system is a fraud.
So... why can't SE customer service reset an account? Why can it not whitelist a card? Why can they not just admit that the billing issues are not on the bank's side? It seems incredibly irresponsible to create a system like this where "nothing" can be done and try to put it back on the user? How many years does this issue need to be around before it gets fixed?
I'll be over there giving steam my money. Let me know once SE realizes they are killing both their games with their inability to take money. -
10-23-2014, 11:53 AMElizara
I had no problem adding crysta, but I have a friend who is affected. She can't and has contacted support.
Please Square, fix this. I'd like to see Kadiann back... -
10-24-2014, 02:44 AMJeanna
For the love of god, can you guys seriously do something about this, this year? Why is this so hard?
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10-24-2014, 04:50 AMOlorBecause they don't put almost any of the money we pay back into the game.Quote:
Originally Posted by Jeanna
They have sucked this game dry for years. -
10-24-2014, 07:41 PMXaphina
This is very frustrating. I was only 2 levels until lvl 99. >.<
My chat with tech support was not very helpful. It is really messed up that you account can be banned from trying to pay for a whole month. -
10-27-2014, 02:09 AMJeanna
Well, I think I'm out. This is more frustrating than I care to deal with anymore.
It's been almost a month since they removed paypal, and these 401 errors have been constant and causing issues since 2013. (Probably earlier). Starting to believe they're not taking it seriously or just have too much invested in their precious fraud system that they're not planning on making any changes.
Paypals probably only gonna make a re-emergence in some other new horrible 3rd party site (hello CnB) they partner with after several months. -
10-29-2014, 08:27 AMSeha
Fix this please. Fix it now.
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10-29-2014, 10:25 AMOlorthat would be nice.Quote:
Originally Posted by Seha
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10-29-2014, 11:24 PMXaphina
I am wondering how much legal trouble they would be in considering the website still says there are various forms of payment that are available when there really isnt. Today I also had a problem with tech support and the false information on the tech support website. I wanted to unlink my playonline ID and transfer it to my Japanese account. I live in Japan so it would be easier for me to pay through webmoney but the tech support said they could not unlink my account. However they could do something if my account was hacked. This makes no sense. If they can unlink as the support website says they can but then tell me they will only do it in this case. It is a complete contradiction of the info on the website.
There are soooooooo many things on the website for as official information that is just false. -
10-29-2014, 11:55 PMJeanna
If the week of free game time (return home to vanadiel) comes after they fix payment issues, I'm walking away from SE for good. What a slap in the face.
And wow, a whole week of free game time, after over a year of 401 errors and after 7 weeks of screwing over hundreds of customers by removing paypal with no notice. You're so very generous I can't even understand how you do it! /s -
10-30-2014, 12:32 PMbungiefanNAThey can unlink your account. I had my JP POL ID unlinked from my JP SEID and linked to my NA SEID (though I still have to buy JP registration codes). It took 8 months of fighting and emailing them using Google Translate, but they did say they would do it, just once for my account. I did it because they forced the new payment system and refused to run non-JP credit cards anymore, while Crysta required registering a valid in-region mailing address to the account so I could continue to use WebMoney at a 10% markup to pay my fee. When I got into the game, there wasn't any region but JP, and I have moved at least 8 times since starting the game. It seemed unreasonable that they didn't have a procedure for handling when someone moves internationally, with how many people in NA are military or government workers that move a lot. I have trouble staying in the same location for more than 2 years, and it's usually not my choice to move.Quote:
Originally Posted by Xaphina
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10-31-2014, 12:23 PMbungiefanNA
ANother thought occurred. PayPal has a debit card with the MasterCard logo on it. You can order the card, and if your PayPal account has insufficient balance, it can pull from your bank account instead.
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11-02-2014, 01:28 AMoliveira
@bungiefan I'm still paying for FFXI with webmoney.jp ... -_-;
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11-02-2014, 04:04 AMJeanna
A full month has passed with no paypal (or other) implementation.
You guys must really, really not give s*** about your customers :/ -
11-02-2014, 05:18 AMbungiefanNAJapan didn't use UltimatePay, so their payment didn't change. My issue with WebMoney was having to give a fake mailing address (risking a ban) and having to pay SuTo Corp's markup (between that and the currency exchange rate, the monthly fee increased greatly for me).Quote:
Originally Posted by oliveira
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11-02-2014, 07:28 AMdoublesbrian
Omg is this company serious ? I just reactivated my charecter today and that went fine, i then goto add crysta to xfer server and now it won't let me same card, more than enough money in my bank. I then try 3-4 diffrent credit cards i have and none will work after that i come here and read this thread only to find out i might now be locked out from adding crysta for 30 days or more ?
Wtf and only one shitty reply from a mod, get this crap sorted se and add paypal this week coming or loose a customer who just came back, i'm so mad about this. -
11-02-2014, 08:49 AMCamiieI'll just go ahead and say it:Quote:
Originally Posted by bungiefanNA
If this was affecting Japanese players they would have fixed it already. If you're not under the Rising Sun then you're apparently considered an untrustworthy second class citizen. Not that this is news. -
11-02-2014, 10:29 PMdoublesbrian
Do you know what makes this even worse on the website they have what sells copys of this game, ff14 etc they have a paypal option.
Come on sort it out tomorrow when you get back to work, enough people need paypal now to play your game it should take you a few hours to add it and a little update get to working on it right now, we are sick of waiting and it's about time we all rioted. -
11-08-2014, 01:47 AMVaschIronically, converting those game time cards into crysta cards would solve a lot of issues on both ends (XI and XIV). It would allow XI players an option to keep playing and would make it so Legacy XIV players wouldn't get screwed over if the gametime card is their only option.Quote:
Originally Posted by Demetrius
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11-08-2014, 02:52 AMdoublesbrian
Come on how hard is it to give us an answer instead you just deleted the topic i made on this subject.
Put the se websites under maintence for 24 hours and in that time you can change the code to accept paypal, get to it you bunch of useless monkeys. -
11-08-2014, 03:21 AMStompa
I'm really happy that SE responded to member complaints on payment issues, and have said they will implement a Paypal option.
I was really happy when they said that. I'm looking forward to buying lots of Crysta with Paypal, and reactivating my mules. Its something to look forward to, and hopefully it will be the end of payment problems which I've experienced on-and-off for about three years.
So this member says a big "thankyou" to SE for listening to our complaints, and declaring that they will add a Paypal option. I'm very happy about that announcement, and now its just time for me to have some patience while they fix it up.
:) -
11-08-2014, 04:13 AMJeanna
Saying something and actually doing it are two pretty different things. Empty promises are pretty meaningless. I was happy at first, but it's been a month since se rep came in and said anything. SE and I must have very different definitions of the word "soon". My accounts been locked out since Oct 2, and it's starting to be a pretty big bummer. Most people in my LS have ended up leaving/quitting.
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11-08-2014, 04:37 AMStompa
Yes, but this problem has existed for a long time, and during that time there was no talk about fixing it. Now they have said they will fix it, that is a positive step. My account has only a bit of crysta left, so I might be taking a a holiday from the game when my Crysta runs out. And then return to the game when the Paypal option is added.
Why should I waste my time being angry and raging about it. Its better to be happy about them eventually fixing the Paypal option, and have some patience in the meantime. -
11-08-2014, 10:01 PMLokexLeaving For Good
In reading and going threw the many similar frustrations many have been experiencing with payment system.
I am gladly retiring and returning to Blizzard products to say the least. In all my years of enjoying and spending time with In-game friends from across the Globe. I pains me to hang it up for the last time and never return. :confused:
Like many before me, I used an estimated 2 to 3 main accounts to low man several aspects of FFXI. Each holding 8 to 10 sub accounts for storage. In the recent events and spending several frustrating hours in the attempts to restore these accounts. I'm gladly calling it quits and returning to other MMO's who have their act together and relish in taking my simple monthly fee to pay to play. :rolleyes:
Thx SE for making hundreds if not thousands of players in my similar situation come to a similar conclusion. :D -
11-10-2014, 07:24 AMVaschSo I take it that this was a "Cait Sith" soon?Quote:
Originally Posted by Camate
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11-10-2014, 10:15 AMFinalityError 401 and Community Engagement
Just throwing this idea out there. The "Free-to-Play" weeks that you guys keep giving out...why not just activate the people receiving the error 401 so they can continue playing, until you learn how to fix the payment problem? Them being happy while waiting to pay for your game would be way better than having potential customers get upset and quitting forever. You're not getting money in either instance, but in one of the cases you'll be getting money from them in the future because they wouldn't rage-quit.
Most companies I know operate this way. When my cable was interrupted for weeks on end, I'd call them, and they'd give me a free month to keep me as their customer, just a thought. I for one would love to be able to continue paying to play this game. I'd even be willing to sign a thing that says I have to retroactively pay for what I play while you get it sorted. But not being able to play for such long periods of time completely diminishes my enjoyment overall with this game.
Also, you guys should respond more than once a month to this issue. You're putting so much effort into bringing old ffxi players back to the game, but putting no effort into keeping the fans who are already here and ready to pay-to-play? That makes 0 sense.
Please, please, PLEASE, give us an update with a realistic time-line of when the paypal option will be available. You can say "Try back in 6 months", and people will be happier. It's the uncertainty that is upsetting to people, not the having to wait(although waiting isn't entirely enjoyable).
Use this forum for what it's supposed to be used for, TALK TO THE COMMUNITY PLEASE!