Regarding Destrier Beret Redemption Issues

Nothing for me..please delivery to moghouse and kill that mooglee:( Festive o ORROR ...idk :mad: i want my berret..

Yep not working for me either.

Just talked to the festive moogle, still no hat :(

It would seem I have no hat either... It seems more like they announced they're aware of the problem instead of -actually- fixing it... Maybe they fixed it on test server or something awkward like that?

Hey Folks!

I just want to share an update. We are looking into why this is continuing to happen, but you can be assured it is being handled with the utmost urgency. At this time, I do not have any further information, but I wanted to let you guys know we are still collecting the information.

-Senior Game Master Jhanaka

Thanks for the update Jhanaka!

Hopefully it won't be as long to completely figure it out now that they've managed to fix it for some people.

This entire thing is ridiculous. Destrier Berets were given out to the people who should get them, and everything was working fine. Then SE decided to "fix" this, with a patch on the 27th of June.

Quote:

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Originally Posted by SE

- The method for receiving items from the Festive Moogle have changed.

Old Method:
Registering a reward code will add 8 pieces of the item tied to that code into the option list. The player will then be able to select and receive them arbitrarily.

New Method:
One item per reward code will be added into the option list in the order the codes are registered. The player can receive the items they have redeemed one at a time by talking to the Festive Moogle. They must speak to the Festive Moogle again in order to receive subsequent items they have redeemed.

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Except New Method should actually read: Hahahaha! You aren't getting the item! Seriously, if it isn't broke, don't fix it! Why why WHY would SE feel the need to do this? And how could they botch the whole thing so badly?

Still cannot get my hat, either.

-_- No hats for myself or my wife. I'm a returning FFXI player from years ago, but she is a WoW veteran. Without these hats, it's unlikely this game will keep her interest. (way too slow for people who only know current MMOs)

Players: Vosh and Alixy from Sylph server.

Please fix soon! I have great memories from the US launch back in the day(Got to lv60 on a PLD with full AF)! I want to see how the world has changed!

Please remove the false update on the blog until it's actually fixed.

Quote:

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Originally Posted by NOC_NA

Current Known Issues (Jul. 13): Follow-up

During the past month, players were unable to receive the Destrier Beret from the Festive Moogle, despite having registered a campaign code via the Square Enix Account Management System.

We are happy to announce that the issue has been resolved at 0:00 on Jul. 26, 2012 (PDT).

New players will be able to receive the Destrier Beret from the Festive Moogle by following the normal steps for campaign code registration. Players who have already redeemed their codes will be able to receive the item by speaking to the Festive Moogle.

We deeply apologize for any inconvenience this issue may have caused and thank you for your patience.

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That was a joke right cause i'm still missing 2.

Hey guys, I made a thread yesterday about still not being able to get the Beret after the fix, but I tried again today and I was able to get it! Just wanted to let you know to keep trying, it might take a day or two but you might get them soon!

Still no beret for me either. This is getting ridiculous.

P.S. For anyone interested, when I asked support how to file a complaint they directed me here:
https://support.na.square-enix.com/f...la=1&p=0&fo=41

Or go to the support page and hit Contact > Feed Back > Submit Feedback

It will probably be ignored but at least you'll feel better. -.-

Quote:

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Originally Posted by VentusInvictus

at this point in-game compensation or playtime compensation should be issued.

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Seriously though. Give us something, ANYTHING. Just something to show that SE cares about their customers enough to do something other than give us boilerplate responses of "We're working on it."

I was able to get mine after the update. Thanks!

Still waiting here too =/ haven't played since the cap was still 75 and wanted to give it another shot cause of the deal on price but eh. Too good to be true.

I can't get mine either. This is becoming extremely frustrating.

Tried again... still nothing after the update.
Characters: Vosh and Alixy
Server: Sylph

:(

Still waiting here..........evrery day i check festive moogle.....hope hope...nothing

No luck for me either :(

I'm gonna call support on Monday and pester em a bit :D

Ariniai on server Ragnarok. If I could get added to the investigation list, that'd be great!

Mushura and Vallentine of Phoenix server. Yet to have any luck on getting that beret. :(

Tried again this morning. No luck.

Characters: Vosh and Alixy (both accounts!)
Server: Sylph

Please resolve this issue!

/yawn - This is getting tiresome now

I really do feel sorry for all the new customers :/

Still no D. Beret for me either... going on a 30days plus! wtf

Is there really no progress on this fix? It is evident by that people who are putting in the registration codes are receiving the item now, but what about those of us whom have turned in the registration code and are still waiting for the redemption?!

I will be petitioning Steam for a refund due to false advertising.

Nine days of waiting for something that should have come with my initial purchase. It was also the reason for the purchase. The low level game is changed completely by this item.

To be totally clear, you guys are doing it like this, right?

0) Turn off NoScript if you are using Firefox.
1) Log in to Account Services
2) Select Service below the "Services and Options" header on the left.
3) Select FFXI.
4) Select "Add a service account"
5) Enter your code
6) Pick the account and character
7) Visit the Festive Moogle in game to claim your reward.
* Port Bastok (J-13)
* Port Sandy (J-10)
* Windy Walls (C-14)

There are several steps there that are easy to miss (like not turning off NoScript, expecting the beret to be in your D-box, and not being able to figure out that "Add a service account" actually means "Redeem my reward code.")

Have you all done this?

Absolutely. I've assigned the code to the character I'm requesting the item. I'm trying Windurst Walls for the Festive Moogle.
And that moogle says he has nothing for me.

Same as Goe.

I'm using Bastok, myself. Maybe we have to go to San d'Oria. :p

Quote:

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Originally Posted by Eital

I'm using Bastok, myself. Maybe we have to go to San d'Oria. :p

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Haha, I wish. I've been trying in San d' Oria for about a month now. This is freaking ridiculous.

Quote:

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Originally Posted by Byrth

To be totally clear, you guys are doing it like this, right?

0) Turn off NoScript if you are using Firefox.
1) Log in to Account Services
2) Select Service below the "Services and Options" header on the left.
3) Select FFXI.
4) Select "Add a service account"
5) Enter your code
6) Pick the account and character
7) Visit the Festive Moogle in game to claim your reward.
* Port Bastok (J-13)
* Port Sandy (J-10)
* Windy Walls (C-14)

There are several steps there that are easy to miss (like not turning off NoScript, expecting the beret to be in your D-box, and not being able to figure out that "Add a service account" actually means "Redeem my reward code.")

Have you all done this?

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Of course. Mooglestolemyberet! Reviewing reward codes show the code as entered and used on the correct character, trying to input it again tells me the code has been using, but the moogle says he's got nothing. Bastard. Again, wish they'd never "fixed" this.

I called square enix and they confirmed that I have correctly applied the Beret code to my main character (only have one) and still nothing. EXTREMELY DISAPPOINTING SE!!

Server: Slyph
Player: Kittypurry

My friend was able to get her hat right after the patch where as I am still waiting. She entered her code before the patch like I did which was about...2 weeks ago. I entered my code about a day before her. So I'm still waiting.

I've got the same problem. Registered the code for the item before the patch (23rd July) but the Festive Moogle is still telling me that he has nothing for me.

Character: LucidBlaze
Server: Odin
Country: Windurst
Moogle: Windurst Walls

It's not a game-ruining experience or anything, but it's an item that was promised to me upon purchase of the game. As a low-level adventurer the buffs would be quite handy. :/


By posting here, will Squenix look into my character or do I need to make a report thread as well?

UPDATE: 7/30/12

I called support today after the announcement the problem has been fixed and asked the operator about it, he told me there still isn't an ETA and that the problem is still an active one. Right now it's an issue of the customer's patience, whether we are willing to make a big deal about a small pivotal item.

Uh for paying it yea I am going make a big deal. Starting completely fresh in this game is not an easy task and many of us returned to the game with completely blank slates expecting to have some help out. SE needs to compensate us for the money we payed.

Quote:

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Originally Posted by AndiiC

Uh for paying it yea I am going make a big deal. Starting completely fresh in this game is not an easy task and many of us returned to the game with completely blank slates expecting to have some help out. SE needs to compensate us for the money we payed.

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I started out fresh with you a few weeks ago, while juggling my time with work and FFXIV (my primary game), I've managed to level to the point where the Beret isn't useful for me. Of course I would have loved to have the item while leveling, but ideally that wasn't possible due to SE having issues with this.

Quote:

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Originally Posted by buritoslicer

I started out fresh with you a few weeks ago, while juggling my time with work and FFXIV (my primary game), I've managed to level to the point where the Beret isn't useful for me. Of course I would have loved to have the item while leveling, but ideally that wasn't possible due to SE having issues with this.

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But some people plan on taking a lot (if not all) jobs past level 30. I've taken 2 jobs past the use of the Beret so far since starting a week and a half ago, and I plan on leveling many more.