POL Error Code 0011, 3001. WTF

I'm getting this issue too. I'm with O2 for broadband.

Getting multiple POL errors and when I do finally try to log into my character I get the black screen with "downloading data.." until it finally times out with FFXI-3001 error. I managed to log into it once but as soon as I tried to zone it crashed again.

Getting really frustrated and fed up with this. It needs to be fixed!

Quote:

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Originally Posted by Kaliasin

I'm getting this issue too. I'm with O2 for broadband.

Getting multiple POL errors and when I do finally try to log into my character I get the black screen with "downloading data.." until it finally times out with FFXI-3001 error. I managed to log into it once but as soon as I tried to zone it crashed again.

Getting really frustrated and fed up with this. It needs to be fixed!

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Need to send that sentiment to your ISP....the're your best advocate to the 3rd/4th/5th/etc. party network segment that is causing the problem, or implementing a work around to avoid that downed segment. SE really has no power to solve this issue.

I have just had a chat with a very nice guy in O2 customer support. He sent some kind of game fix to my router and then told me how to open the ports for FFXI. Neither idea worked though and although he said he would flag up the problem as he'd had several people ring about it today it wasn't anything he could fix over the phone. He simply said that it could take a while to sort out :/

Just to update you guys a with something to those like me kept in the dark for the most of the time, Speaking with BE, there currently is no further updates on the matter, the matter is being looked into and that there is currently no ETA on a fix :/


But as someone said, and i was privy to this also and appologise to SE staff members for being somewhat rude and frustrated about the whole situation. The problem doesnt rely on SE at all (though someone still could have comeout and said something at the very least :/) but in fact solely relies upon your ISP. O2 rents their servers from BE so its really not a problem O2 can fix at all. Once BE has resolved the issue both BE and O2 will be up and running.

In the mean time you have 2 choices, 1) wait it out, or 2) switch ISP (which at this very present time im seriously considering now).

Hope this helps somewhat towards lowering peoples frustrations and agitations.

Chaos

Thanks for the update! Now have to decide between the 2 choices :D Unfortunately its not east deciding on an alternative ISP - reviews are mixed and there is no way I'd ever go back to Virgin Media. Just wish O2 would stop wasting peoples time with silly fixes (that don't work) and just be honest about what's going on...or at least speak to BE who seem to know more about the problem. Seems its been down to the customer base to find out what they don't seem to know >.<

You can see here http://status.bememberservices.com/ that O2 are actually aware of it and have been since the 14th however they don't seem to like admitting it openly on their forums/public website nor do their phone support people seem to have a clue about it. It also shows there that there is no ETA for it being fixed. Frustrating :(

I have just been told by an o2 guy that i need the ip address of the server i am trying to connect to before they can help any further. They are trying to tell me its a fault with the game even though i told them there's multiple people with O2 who cant connect and he said that there hasn't been any issues raised with them, looks like its a new isp for me if they cant fix it :(

It's not just playonline.. there's loads of websites that I can't access at the moment and some that load very slowly :/

It obviously has been raised with them because it's on that site I linked but the cust service guy I spoke to last night said that it was above the level of help they could give over the phone.. I guess the only thing we can hope for is if enough people contact them and tell them they'll eventually have to stop denying it and get onto it :(

Hopefully they will I'm gonna have to go to my friends house tonight with my laptop I'm getting withdrawals lol :)

I just spoke to an O2 Guru online.

Danny: Hi I'm Danny. How can I help?
Rachel: Hi there. I'm having trouble accessing some websites and online games. There appears to be a large issue because lots of people are commenting on it on the O2 support forums. Do you know when this will be fixed as it has been going on for a week now?
Danny: Our technical team is working on it and they'll get this sorted as soon as possible.
Rachel: So there is no ETA on it?
Danny: Yes, they'll get this sorted within 24 to 48 hours.
Rachel: Ok, thank you. It would be helpful if O2 could post something to say they are aware of it. A lot of people seem to have spoken to tech support at O2 and have been told the advisor is not aware of a problem.
Danny: I'll take this chat as a feedback and forward this to my Manager.

Unfortunately I feel like this is a bit of an empty promise on both accounts! :( Fingers crossed!

they said 48 hours ago 2-3 days ago. The fact is they have no idea but cant say that to the consumer. O2 cant do anything as they rent the servers from BE so its down to BE to get it sorted and they are not updating at all

Not to dampen your spirits an all but i spoke to 2 O2 Gurus over the web on friday, both were overly confident, the first one sending me instructions saying "This will definitely fix your problem" and "don't worry this will work". Needless to say it didn't.

Quote:

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Originally Posted by kierie

I have just been told by an o2 guy that i need the ip address of the server i am trying to connect to before they can help any further. They are trying to tell me its a fault with the game even though i told them there's multiple people with O2 who cant connect and he said that there hasn't been any issues raised with them, looks like its a new isp for me if they cant fix it :(

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You could download TCPView (link from Microsoft) and monitor your connections as you log on to see what IP's you are hitting and forward them to your ISP. You probably are hitting different lobby servers than me, but to give you some idea what you may see, these are some of the IP's I've tracked over the years:

202.67.62.70
202.67.62.102

202.67.54.104
202.67.54.55

202.67.54.52
124.150.154.122

If I remember right, those last two are IP's resolved from server names embedded in the game files themselves. You could try a quick ping or tracert to them to see if your able to contact them. If not, there's some IP's you can pass on.

I did a tracert i did gave me the following results

Not Working (Didnt reach end destination)

202.67.62.70
202.67.54.52



Working (reached end destination)

202.67.54.55
202.67.54.104
124.150.154.122
202.67.62.102


And you guessed it my game uses the 2 not working lol

Just chatted with someone at BE. Got more info out of him in 5mins than I have out of O2 all weekend. Their homepage (BE's) talks about a work around (http://www.beusergroup.co.uk/) and there is a YouTube video of how to do it for all the people that aren't very techy like myself (http://www.youtube.com/watch?gl=GB&v=fk3ta2mrh5c).

I'm doing it now, I'll let update as to whether it works or whether it makes my router explode (though I've been assured that if it does explode I just have to hit the reset button on it)! Fingers crossed......

Doesn't seem to have made any difference.. *sigh*.. Guess I'll keep an eye out for some other suggestions.

yeha.. this tactic has worked for me in the past, but I did it with Tier3 support aware of the problem and working with them to switch me to a different DHCP/Gateway server for another region (switched me from Columbia to Charlotte, then eventually Atlanta and I started getting through). Likely what happened, is you stayed on the same failing network segment and just got a new IP, or you are to close to the problem and were having trouble making that first hop to the other segment. For it to stand a chance of working, they need to be sort of changing your "home" for the router. The theory being that you start on a different segment and you wind up take a slightly different route, avoiding the problem segment completely. But, problems can still crop up if you have trouble passing packets through to that new segment if you are too close to the problem. In my case, with the failing segment being at least two states away, I stood a half decent chance of finding an alternate route..

For the record, doing that fix does seem to have SOME effect. I can now access websites that previously wouldn't load (like the EU Square Enix Support Page) but it hasn't had any effect on the actual game log in.

Thanks for the info Raist, that explains the suggested work around to someone non-technical like myself :)

Omg i'm back on i may never log off again thank you for this workaround :)

I spoke too soon zoned twice then d/c :(

Aww you made the fatal mistake of jinxing yourself Kierie!! :( Did the workaround allow you to log in?

I have just spoken to 02 again, and after 45 minutes of discussing, and explaining (with a somewhat stressed voice) that it isnt just me facing these login issues, they have finally acknowledged that they do indeed have a problem with accessing certain services, however they have noted that this problem only started on the 23rd of April not the 14th of April like the BE websites lists. The reason they are listing the 23rd of April as the problem start date is becuase they had to wait until a certain number of people called in with the same issue before they could refer the problems to the second line tech team.

So as of now, the second line team are compiling all the information from people who have phoned in lisiting what services they are unable to access, and that they are trying to find the reasons for this problem. The agent told me that at present this problem could take anywhere from 1 day, with a start date of the 23rd of April, to 1 week to be fixed.

I have exhausted myself with explaining this to numerous 02 agents from when this issue began for me which was on the 20th of April. 02 appear to have such little concern for its customers and they are so fast to blame the persons hardware or the company of the service you are trying to access, how they can be voted best ISP is beyond me.

I guess there is a slight glimmer of hope because i can manage to log in to the game, however zoning is a different matter entirely lol.

Unfortunately I was told something very similar when I called O2 customer service on Sunday night having had issues since Friday. I was told then that O2 were alerted to the problem and it would be fixed shortly. I think they tell you that to shut you up and get you off the line. It's infuriating. I only moved to O2 a month ago so once I've had a decent cup of coffee I'm going to get on the phone to them and give them a piece of my mind about their service :/

Exodias, i dont mean to sound horrible and please take what im about to say with good will to you and any one on O2 broadband.

O2 are lying to you. They have zero idea how to repair this issue. This issue has NOTHING to do with them. Any ifo they give you they get from BE Broadband and thats usually nothing, cause BE wont even admit to the issue up hand. O2 rent their servers from BE broadband. This issue can only be sorted by the parent server company and thats BE and from what im seeing on their support forums (I'm a BE Broadband customer) all they are are asking for is 100 ping reports to sites you cant access or sites your losing packets on and tracerts to areas you cant access. You have like 20+ pages of nothing but ping and tracerts provided.

O2 can tell you all the eta they want, the simple fact is and this is the harsh reality, this is fix is completely out of their hands. They can do nothing to fix it till BE give them direction as to what the fix is. This issue started about a month ago on BE nd gradually escalated to where it is now affecting many more people. BE didnt see it as a problem at the start and now are blaming it on routing issues. Theres even reports stating that BE doesnt have the bandwidth no more to accomodate the customer base, how true that is im not sure but BE on their official forums are not even denying it.

The point im trying to get across to every O2 customer is calling O2 to vent wont get you anywhere as it really isnt in their hands, however asking the right question to annoy them and force a answer might be more beneficial.. "since you rent your servers from BE and this issue started with BE, its a fault on their end. Has BE updated you with a fix of some sort, or have they left you in the dark as every other customer?"

Thats when the O2 rep will most likely turn and tell you "we are sorry but we currently have no information untill updated by BE" All O2 are doing right now is playing every delay tactic they have on their hands and trying to retain their customer base which like BE has already started leaving. As for me im looking to switch to SKY Broadband in the near future. Im just tired of the poor CS im getting from BE, not a single update they provide just requests after request after requests........

Good luck to all

I'm aware venting won't actually get me anywhere but as I've only just changed to them and still have another 11 months on my contract it will make me feel better, lol!

==== SOLUTION ====

A lovely, lovely man called drsox on the BE help forums told me to try this as a fix and it WORKED. I am online and zoning happily!!!

Download and install this: http://www.dd-wrt.com/site/dd-wrt_privacy

It works like a free VPN on your computer, apparently, and bounces the traffic elsewhere. It sends data over a good route to ddwrt - vpn and then goes out to the internet from there.

Before downloading this I did the force change on the MAC address linked previously (http://www.youtube.com/watch?v=fk3ta2mrh5c) and changed the DNS on my computer to a more stable one (https://store.opendns.com/setup/computer/) but neither worked.

The VPN is just a work around but until O2/BE sort themselves out I'll settle for it - downloading this software is so simple. Let me know how it goes everyone - good luck!! :D

I've just tried this and i can't get it to work - it searches, I hit "connect" and then it goes back to searching before disconnecting again. Am I doing something wrong in set up? I did untick all the boxes and chose not to have the toolbar installed, I also have NoScript running but I allowed permissions for this site. Any help appreciated :)

Kali you beat me to it, i was just about to post the same thing, seeing as i reinstalled the game im now logged in and updating so for all those having issues, try it as it does work, Did take me a few to log in and i had to disconnect and reconnect the VPN server but it just flew in and am updating now so if it doesnt work, disconnect VPN and reconect a few times you will see it works like a charm!

Hmm it was very simple to install and run for me. I unticked also all the boxes about the toolbar and search engine etc. I literally downloaded, unticked everything, installed, allowed permissions and ran.

Could your firewall be blocking it?

Not sure, I'm wondering if it is NoScript though as even turned off I was unable to register my payment options on the SE account management pages a few months ago - had to use my husbands pc in the end (he doesn't have NoScript as he isn't as paranoid as me!! :D). Going to try again using IE and see if that works. :)

Let us know how it goes! :)

Tried everything, couldn't get it to work, thanks for posting link though - it was worth a try :)


EDIT TO UPDATE!!

OMG I just logged in :D I uninstalled programme you suggested and logged straight in without a problem. Maybe it "did something" idk lol. Going to try a zonega now to see if I survive!

CPBismarck, i have no doubt that 02 arent telling the whole truth with this situation, and i did also mention to one of the agents i spoke to how they use the BE servers/network, and the agent simply chose not to reply to what i said to him. I suppose my biggest gripe with 02 at the moment is the severe lack of keeping its customers updated. It has taken four days for a response from an 02 rep on the 02 official forums, and i have just noticed that they have finally flagged this issue on the 02 status page, the phrase "too little, too late" springs to mind since the majority of us have been using the BE status pages.

On the positive side of things, i shall be trying the temp fix that Kaliasin was kind enough to mention and link to in a previous post so hopefully i'll be playing without problems very soon

Just to let you know someone from O2 has posted on the user forums saying they have been "trying a few tweaks" and wanting to know how everyones connection is now. Mine seems fine all round so fingers crossed they tried the right tweak....eventually!

Just got home from work and seems the issue has been fixed! Can log back into the game now. According to Guildwork O2 made it a priority fix and have sorted it, yay!

just a update

From BE Staff earlier today
Hello everyone,
As many of you know, some customers are still unable to access certain websites. This has been caused by a problem at one of the third party peering platforms we use to route traffic across the internet. Although our partner is working to fix the problem, to enable customers to reach these websites we are putting in place a temporary solution which we hope will fix most, if not all of the problems. We’re sorry for the time it has taken us to get on top of these problems, and for the lack of communication since they began. We really hope to have service back to normal shortly.


And magically O2 say they have "tweaked" it? yeah right lol well happy your all online again :D

Just know it wasnot the doing of O2 at all but the doing of BE.

Well now I am being hit with the log in problem. Seems its only when I try to access SE related stuff though. This website took awhile to get into and the game takes forever to get into. When I actually get to the game part it freezes on the first screen. Suggestions?