Click & Buy charges "international processing fee"!

Looks like he's posting his bank statement, not click and buy accoutn statement. The bank charged that and noted what it was for. Click and buy did not charge that.

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Originally Posted by Felren

I'm really getting tired of viewing the same few names white knighting on every thread related to this...

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What about the black knighting, am I undesired yet? :P

http://clickandbuy.com/WW_en/info.html

"ClickandBuy then collects the amount for your purchase using the bank or credit card information provided. The data is transferred using SSL encryption and is used exclusively for secure billing. The use of ClickandBuy is free and can be used at over 14,000 well-known providers, using any browser and with no software download."

"Your advantages

>There is no charge to you for our service
>Immediate viewing of paid content with the click of a mouse
>Convenient monthly payment through direct debit, credit card, invoice, prepaid account or giropay
>An overview of purchases made in real time in your service area
>An up-to-date overview of open transactions, current subscriptions and invoices
>The highest security standards and transparency in invoicing
>Personal attention seven days a week for any questions about your invoice"

Posting on a forum really doesn't help you get any money back.

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Originally Posted by RAIST

regardless of who charged it.. it is a new cost not incurred before, that is now being thrust on players with no explanation as to why one specific group of peoples (non-JP) have been forced into it.

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This is exactly the point of one of many problems with the use of Click&Buy.

Square Enix is forcibly alienating a somewhat large segment of its potential customer base by using a foreign intermediary.
If the need of a 3rd party handling group is so dire then it falls on the responsibility of Square Enix themselves to arrange for said intermediaries located within major geographic locals to provide fair and equal service to it's customers without additional service charges.

As for their treatment of Japanese customers, not being ones ourselves we can not exactly claim to have all the info on that front. I have indeed heard of a number of annoying intermediaries used for Japanese payment methods the likes of which were never used in the Americas until now. I had at one time attempted to register a Japanese POL account and set it up for payment but the methods they used for payment at the time were much more monotonous and ludicrous than the current Click&Buy. If however they are now in fact able to pay Square Enix in a more direct method than other regions that would indeed be a small benefit of living in Japan to offset the constant earthquakes would it not?

I'm so tired of this. If I don't see improvements to the service or game by the end of this month I'm canceling my fucking subscription. I can't stand seeing the game turn out this way like SE hasn't had 8 years to learn shit.

@Kit_Katz
You came into the threads a little late to see the post, but there were links to the JP guide on the transfer (you can view the gukide yourself through Google Translate) and it clearly shows both in the pictures and the accompanying text that they can enter their CC information driectly into the SE site, and it is being processed in the same manner as it was previously done with POL--in contrast, the non-JP users are shuffled off to C&B to arrange payment. If I can track down one of the posts contrasting the two, I'll edit in a link.

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Originally Posted by RAIST

@Kit_Katz
You came into the threads a little late to see the post, but there were links to the JP guide on the transfer (you can view the gukide yourself through Google Translate) and it clearly shows both in the pictures and the accompanying text that they can enter their CC information driectly into the SE site, and it is being processed in the same manner as it was previously done with POL--in contrast, the non-JP users are shuffled off to C&B to arrange payment. If I can track down one of the posts contrasting the two, I'll edit in a link.

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Then that is an improvement for JP payment methods for sure compared to the hoops once needed to be jumped through on their end. Sadly still a slap in the face for the rest of us.

eh... too many hits on the issue no matter how I search on it. You can just open the two guides in seperate windows and compare them. Specifically, look at what goes on at step 7 and on towards completion:

JP guide via Google Translate (pictures don't traslate, but some specific info in there that gets translated that further illustrates the differences):
http://translate.googleusercontent.c...31aAKy-SQVuVrw

NA guide:
http://www.playonline.com/homeus/polshift/help.html

Thing is SE could have spent hour tops calling some of the big national banks and see what they thought of Clink and buy and wether or not using this companiy would result in extra fees by the banks that didn't happen before. IIRC Wells fargo is one of the banks charging this fee, so not some back water bank. Basic research would have prevented all this on top of they all ready should have know from the crap people said about CnB from trying to set it up for FF14. While it never went to payment yet it should still have set off alarm bells.

The higher ups never learned from Spirits within that just slaping the Final Fantasy name on something doesn't mean it will even work. Trading on the fans willingness to buy on name alone is getting to point of backlash. Even with all the "Fixs" to 14 no game mag will ever give it a decent review, took them a year to put in auto-attack. When there is so many good options to put you time and money or just time coming a gaming comapny can't afford set backs with new games or pushing away players from thier still profitable games.

You vote with your money just like in any industry.

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Originally Posted by Dhex

You vote with your money just like in any industry.

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I and many other are doing this very thing. If we aren't given another way to pay come September, we will not be paying at all anymore. I refuse to jump through anymore hoops, I've tried so many ways to pay and still cannot, and so I will not.

Yea your bank charged you that fee. One of the reasons why SE should of gone with a local company for each region.

If the bank charged the fee then why is it listed as Click and Buy charging the fee? As I've noted before when my credit union charges me a fee they are listed on my statement as the one charging the fee. In this case Click and Buy are the ones listed as charging me the $0.11. This is what I have on my statement regarding Click and Buy

8/3/2011 8/3/2011 International Transaction Fee
CLICKANDBUY INTL LTD $0.11
8/3/2011 8/3/2011 Visa Check POS Debit
CLICKANDBUY INTL LTD $13.95

If my credit union is charging me the fee then why is the money going to Click and Buy? Why isn't the credit union taking the money themselves? Below is what it looks like when they charge me a fee.

8/4/2011 8/4/2011 SECU Foundation $1.00

That's a monthly fee they charge unrelated to SE or Click and Buy or anything else. If my credit union is charging me the fee it should look like that.

As others have stated, this fee did not exist under the old payment system. Why does it exist now, and did SE know it would or are they as surprised as we are? What will they be doing about it? Will they be doing anything?

I've seen people mention that SE has no control over this fee, but they do have control over who handles their payment processing. They can work out some sort of agreement with their business partner or find a new partner(s) if that one is not beneficial to their customers.

Wow I am getting charged an additional 35c per account... Seriously wtf? SE said there was no extra charge.

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I'm so tired of this. If I don't see improvements to the service or game by the end of this month I'm canceling my fucking subscription. I can't stand seeing the game turn out this way like SE hasn't had 8 years to learn shit.

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Honestly I'm struggling to push myself to carry on playing FFXI currently, not fun when all there is to do is get a 4th or 5th emp weapon. That's pretty much all that's left to do and the 12 month road map content doesn't look too appealing either, they picked a bad time to make a large portion of the userbase question wtf they are actually paying for with so many other better supported MMOs out there.

Uhh I'm not sure about CnB but years before SE id or click and buy I was being charged 40 cents by my bank to keep my eu account online via USD, and this month I was charged the normal fee that normally occurs with no extra charges involved. I'm not defending SEs new payment option choices or click and buy before anyone screams I am, I think they are both horrible and inconvienient. I miss the old method. All I'm saying is I've been charged this long for international payments before ids and click and buy, as well as other people I Play with who have accounts they play outside their original region. As horrible as click and buy is I'm not blaming it on this til I see something from click and buy charging, though I don't need to tbh as I've been charged extra anyway for years.

I understand your situation, Winrie, but I'm in the US paying with US Dollars on a NA account. On my end there shouldn't be any conversion required.

Now, if Click and Buy or SE need to convert my dollars to yen or euros or some other currency, well that's their problem.

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Originally Posted by Runespider

Honestly I'm struggling to push myself to carry on playing FFXI currently, not fun when all there is to do is get a 4th or 5th emp weapon. That's pretty much all that's left to do

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I am assuming you have done WotG and quests, all the nation missions, achieved captain rank, don't care for voidwatch, don't care for low manning Einherjar and other older content, are tired of campaign and don't care for the stronghold notorious monster fights, don't care about ANNMs and similar instances (even a level 20 garrison is fun every now and then), have soloed most of sky, leveled a craft and fishing to 100, synergy to 80, and all other crafts to 60, have capped your adventuring fellows level, have a trove of event gear collecting dust, decorated your MH or a mules MH in an original style you can show off, have already killed Yilbegan and the #7 conflux in WoE, don't care for jumping in shouts and having social fun in PJ or talking to people in general, assisting lower players and forming new friendships, and the new october-march artwork and the ideas of dungeon crawling, last stand, job adjustments including new avatars, and additions to voidwatch just don't interest you at all right?

Yeah, perhaps you should quit then.

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Originally Posted by Camiie

I understand your situation, Winrie, but I'm in the US paying with US Dollars on a NA account. On my end there shouldn't be any conversion required.

Now, if Click and Buy or SE need to convert my dollars to yen or euros or some other currency, well that's their problem.

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isnt the OP about INTERNATIONAL fees from click and buy >_>? Conversation required

I don't know about you guys, but I'm starting to distrust Click and Buy more..

http://i355.photobucket.com/albums/r...ge/charges.jpg

Using their webpage, they said I have had no transactions with them (window in the bottom right). Whereas my Banks transaction history (top left window) clearly states a 2.40 EUR transaction on the 27th (when I signed up for my account).

I've purchased nothing from them, merely signed up to their [insert colourful cursing here] so that my FFXI account won't get closed come the deadline.

The transaction clearly states 'ClickandBuy Europe Ltd.' from 'www.clickandbuy.com'.

I can't wait to see my bank manager first thing monday morning. I'm not going to put up with mysterious £2.40 charge, moreso that SE clearly stated that there wouldn't be any additional fees.

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http://support.eu.square-enix.com/fa...c=0&so=4&q=fee

As a FFXI/XIV subscription takes direct payments from a user’s chosen payment method, it is not necessary to store funds in the Click & Buy account. Therefore the charges outlined below will not be applicable to anybody simply using their C&B account to pay for their FINAL FANTASY XI or XIV subscription. Should a customer wish to use their Click & Buy account for additional services, additional fees may be incurred.

...

Please note players paying for their FINAL FANTASY XI or XIV subscription in a currency other than EUR or GBP will be subject to a foreign exchange rate of 5.9% per transaction.

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That 2.40 charge was to verify your account, hence why it wasnt shown as a transaction.

That is their test charge to verify the account. Technically, it is supposed to be a pending charge but for some reason the charges are actually processing for some people. It should get reversed in a couple business days. If not, you'll want to contact C&B about it. If you go through the bank and have them issue a chargeback, it may trip up a lock on your C&B account. Then you'll be jumping through hoop s trying to get that unlocked.

I dont think its suppose to be pending charges. From what I read, they charge your account and then that account gets but into your CnB account so you make sure you use that for part of your next payment

It's been 11 days for them to get their junk sorted out... Quality service there.

I'm curious as to what the NA FAQ articles mention towards payment... I noticed on the EU version it makes a reference towards paying the additional currency exchange fee.

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Please note players paying for their FINAL FANTASY XI or XIV subscription in a currency other than EUR or GBP will be subject to a foreign exchange rate of 5.9% per transaction.

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Does it say that on the NA version too ?

That was their remedy when it went through by mistake. They may have changed their procedures recently who knows. But they used to just "ping" the account and then you would contact them to verify what was showing on the account and they would reverse it. Kinda the same thing Paypal used to do to verify an account. It was a way for them to verify the person they are dealing with is indeed the account holder.

Might want to get your facts right. I understand a lot of people are upset with them but should be upset for the correct reasons not reasons you agreed to.

You cant "Ping" an account. The transaction has to actually go through to verify it. It even says when you go to verify that they will change you 2 amounts (seems like in a to of cases, it gets merge as one amount) and that once it goes through, they put that amount charge into your click and buy account.

1. Your credit card will be charged two random amounts between 1.00 and 1.99 USD.
2. Call your bank or check your credit card statement for these amounts (may take up to 3 business days).
3. Enter these amounts on the credit card confirmation page (on the Settings tab in your ClickandBuy account) within 60 days to finish confirmation.
4. The two amounts are credited to your ClickandBuy account.

Actually, yes you can send a test through without it actually processing. That is the "ping"--also used by CC thieves to see if they can use it, charge a small amount and if it ggoes through, then they go crazy with it. So, technically both methods can be called a "ping".

Used to do pre-authent's all the time with car-rentals. It's a pre-authorization that is put on hold until you send the code through to actually finalize the transaction. For us, on a weekend rental, we automatically pre-authorized the greater of $250 or expected rental time plus one day. All pending charges would be finalized at the end of the day, so they wouldn't actually debit accounts until roughly 5:30 PM, even though it may have been authorized at 8:15AM.

Pre-authorizing and later finallizing transactions is common practice. Everytime you check into a hotel and you give them your CC up front to hold a room, they often pre-authorize a charge to make sure they can get at least that much money. They don't actually BILL the CC until you check out (or in some cases your room charges meet/exceed that preauthorized amount).

And as I stated in that previous post, they may have changed their policies recently. What they used to do was do a authent and hold, wait for you to verify the pending transaction, then they'd cancel it. This saves resources as they don't have to issue refunds. They may have changed things recently as some people have reported both methods happening since SE changed things.

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Originally Posted by Karbuncle

Dunno why you people keep white-knighting a company who continually puts their foot up your A** while making it clear your opinion means nothing to them.

Raist is right, its a fee that wouldn't be there if not for this ridiculous forced change. 11c or 40c its still something that you should not have to pay.

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I think its a form of denial.

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Originally Posted by Kimble

Might want to get your facts right. I understand a lot of people are upset with them but should be upset for the correct reasons not reasons you agreed to.

You cant "Ping" an account. The transaction has to actually go through to verify it. It even says when you go to verify that they will change you 2 amounts (seems like in a to of cases, it gets merge as one amount) and that once it goes through, they put that amount charge into your click and buy account.

1. Your credit card will be charged two random amounts between 1.00 and 1.99 USD.
2. Call your bank or check your credit card statement for these amounts (may take up to 3 business days).
3. Enter these amounts on the credit card confirmation page (on the Settings tab in your ClickandBuy account) within 60 days to finish confirmation.
4. The two amounts are credited to your ClickandBuy account.

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This is correct, it's exactly what I had to do.

Regardless if it was changed or not (I don't believe it was because it was like that when I signed up for XIV) if the person knowingly agreed to it, then they cant sit there and cry and get upset and wonder why CnB "changed" them.

I understand people have issues with CnB, but dont think they should get upset for reasons that they agreed to and isnt CnB trying to rip you off.

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they put that amount charge into your click and buy account.

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No, the charge gets refunded to your card. Not a "ping", a charge and then a refund.

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Originally Posted by Alhanelem

No, the charge gets refunded to your card. Not a "ping", a charge and then a refund.

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No, it doesn't. This is what it says when you go to verify a card.

1. Your credit card will be charged two random amounts between 1.00 and 1.99 USD.
2. Call your bank or check your credit card statement for these amounts (may take up to 3 business days).
3. Enter these amounts on the credit card confirmation page (on the Settings tab in your ClickandBuy account) within 60 days to finish confirmation.
4. The two amounts are credited to your ClickandBuy account.

Actually, my account only had a $2 hold, and the hold was gone a short while later. There is no charge between $1.00 and $1.99 anywhere on the account history for the card I used.

So regardless of what the site says, that's wrong. Even though my card was successfully registered, it never had a dime charged to it.

Well if that is the case, I guess its more proof that CnB doesn't do what it says it will do, lol.

Early on, they weren't running the charges all the way through, but were just showing a pending transaction that later got canceled. Something changed in the last week or so and it seems they are going all the way through for most everyone posting about it now.

07/05/11 Visa Purchase Square Enix $18.95
08/04/11 Visa Purchase Clickandbuy Intlltd $19.32

My bank did not charge me a fee, Clickandbuy did tho. While this is just one of my accounts, and an extra 37 cents isn't a big deal.. I have three accounts and its going to add up over time. /sigh can we just get a damn paypal option please.

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Originally Posted by Jile

07/05/11 Visa Purchase Square Enix $18.95
08/04/11 Visa Purchase Clickandbuy Intlltd $19.32

My bank did not charge me a fee, Clickandbuy did tho. While this is just one of my accounts, and an extra 37 cents isn't a big deal.. I have three accounts and its going to add up over time. /sigh can we just get a damn paypal option please.

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So only EU players paying Click and Buy with Euros will not be charge with extra fees?

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Originally Posted by Bayohne

Q: Will FFXI/XIV users paying via C&B be subject to any additional administration or credit card usage charges?

A: As a FFXI/XIV subscription takes direct payments from a user's chosen payment method, it is not necessary to store funds in the ClickandBuy account. Therefore the charges outlined below will not be applicable to anybody simply using their C&B account to pay for their FINAL FANTASY XI or XIV subscription. Should a customer wish to use their ClickandBuy account for additional services, additional fees may be incurred. For more information on these, please refer to http://clickandbuy.com/GB_en/

Users may incur various charges when utilising a C&B account. These include but are not limited to the following:
- ClickandBuy charges a 'pre-loading' fee of 3.9% of any transaction into your ClickandBuy account when using a credit card.
- There is a handling fee charged for withdrawal of funds from a ClickandBuy account of £1.85/€1.85.
- If a ClickandBuy account has been inactive for 1 year and contains funds, a maintenance fee of £1.00/€1.00 may be charged.

Please note players paying for their FINAL FANTASY XI or XIV subscription in a currency other than EUR or GBP will be subject to a foreign exchange rate of 5.9% per transaction.

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If so, they are afraid to make a Thread: [NA] Square Enix Account Transfer & Payment Procedures FAQ and need to tell people that they will be charge with extra fees cause SE love Click and Buy so much. :p

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As a FFXI/XIV subscription takes direct payments:rolleyes: from a user's chosen payment method, it is not necessary to store funds in the ClickandBuy account.

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Is funny how Paying thru Click and Buy is called direct payments by them :D:D Is Click and Buy own by Square Enix now, company merged!? So do we call them Square-Enix-ClickandBuy and SEC&B for short to refer them from now on?

But at least to me, Square Enix always will have Click and Buy following their name from now on, Square-Enix-ClickandBuy; Final Fantasy-ClickandBuy; Final Fantasy Versus XIII-ClickandBuy; CronoTrigger-ClickandBuy; 株式会社スクウェア・エニックス・ホールディングス・クリックアンドバーイ; Yoichi Wada-ClickandBuy...

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Please note players paying for their FINAL FANTASY XI or XIV subscription in a currency other than EUR or GBP will be subject to a foreign exchange rate of 5.9% per transaction.

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Hmm. I needed a sig, and this seems hilariously sig-worthy. At what point did this seem like a good idea? I sure hope Click and Buy treats their business clients a lot better than they treat the customers. They either treat their clients REALLY REALLY well (nudge nudge wink wink), or SE just doesn't really care about their customers very much at all.

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Originally Posted by Alhanelem

Actually, my account only had a $2 hold, and the hold was gone a short while later. There is no charge between $1.00 and $1.99 anywhere on the account history for the card I used.

So regardless of what the site says, that's wrong. Even though my card was successfully registered, it never had a dime charged to it.

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It's not wrong. Maybe it didn't work that way for you, but it's definitely not wrong:

http://i942.photobucket.com/albums/a...ckandbuy-1.jpg

See? Bottom 2 small sums are the verification transactions that I was charged and then had to input each sum on their verification page. Total was credited my C&B account. I then paid NOK 106.50 to SE two days later, but was only charged NOK 103.79 since there was already a balance of NOK 2.71 in my favour on my C&B account.

Edit: those 2 sums are charged to your card once you verify your C&B account, not for simply just registering.

Think Alhanelem statement was directed at Kimble's post stating our posts about C&B just placing a pending charge on account was incorrect. Alhanelem was an early adopter of C&B, and thus went through the process prior to them changing their procedures. Originally, they were authorize and hold transactions, but later started shifting to full transactions as more people started reporting on it here.