All accounts upgrading to Square enix accounts

Quote:

---

Originally Posted by Chiibi

... I lived in japan when starting ffxi. i now use the us version to play ffxi. What the HELL are you talking about "correct way" >.> dear altana you do act on a level of stupidity that seriously makes me question how you rationalize things.

---

I forgot to add excluding those who moved to another country and I apologize Chiibi.


I was thinking of those who decided to import the game from another country when they are not suppose to.... just to be able to play the game back in the past.

This could reeeeeeally complicate things for me personally.. I have two other POL accounts linked to my SE ID that friends pay for. We did this to save money getting a satchel back when that was first introduced, and also because we would often hop onto each others characters now and then anyway so it was never a security concern to us, and actually helped centralize what we were already doing.

Now while the changes here sound wholly wonderful - POL is atrocious - this could add a kink in my personal account setup.. I've experience with how the SE ID billing system works from playing XIV, and if no changes are being made.. it's going to be hell-all of an inconvenience for the three of us to pay for our individual accounts.. We'd either each have to buy crysta manually each month and pool it into the SE ID for the accounts to feed off of, or one of us would have to pay for all three and the other two of us paypal him the money owed every month - either way it's overly complicated.. there's no way to automate our billing, and it leaves too much room for error.

Of course all of this would be solved in an instant if SE let us unlink POL Accounts from our SE ID's, but.. I'm guessing that's never going to happen?

I think if any issues arise from this SE will work with it's customers to fix it.

my concern is those people that have access to the PS2 or XB360 versions of the game but don't have access to a PC, how will this effect them? will you allow access to the Square-Enix account through playonline viewer for them? if you don't then this is a bad move and will cost you

Quote:

---

Originally Posted by Krisan

This could reeeeeeally complicate things for me personally.. I have two other POL accounts linked to my SE ID that friends pay for. We did this to save money getting a satchel back when that was first introduced, and also because we would often hop onto each others characters now and then anyway so it was never a security concern to us, and actually helped centralize what we were already doing.

Now while the changes here sound wholly wonderful - POL is atrocious - this could add a kink in my personal account setup.. I've experience with how the SE ID billing system works from playing XIV, and if no changes are being made.. it's going to be hell-all of an inconvenience for the three of us to pay for our individual accounts.. We'd either each have to buy crysta manually each month and pool it into the SE ID for the accounts to feed off of, or one of us would have to pay for all three and the other two of us paypal him the money owed every month - either way it's overly complicated.. there's no way to automate our billing, and it leaves too much room for error.

Of course all of this would be solved in an instant if SE let us unlink POL Accounts from our SE ID's, but.. I'm guessing that's never going to happen?

---

SE could fix the issue for you if they would allow paypal as a payment method...they can set it so that only verified paypal accounts are accepted, personally I would love to see them do this but I really don't think they will

Quote:

---

Originally Posted by wildsprite

SE could fix the issue for you if they would allow paypal as a payment method...they can set it so that only verified paypal accounts are accepted, personally I would love to see them do this but I really don't think they will

---

Well you can buy Crysta with Paypal. Problem is you can't automate a billing cycle with Paypal, yea.. Still this is going to be annoying for me and my friends. I realize they probably have something in the ToS about sharing accounts and crap, so they might not even care.. but it's a sticky situation nonetheless. It of course would be easily solved if they just let you unlink accounts.. which I am doubting tremendously will ever happen.

Heh. What's funny is my POL account not only has the first and last names reversed, but it's also in my mother's name.

See, when the game came out back in 2003, I was under 18. And I actually read the TOS. Since I was under 18, I had to have the account created in a parent or guardian's name.

I wonder if this will complicate anything at all. Considering I also have a newer POL account in my name, and both are already linked to the SE account also in my name, I doubt it, but I guess we'll see. SE's billing and account admin has always been hell to deal with the few times I've had to.

Quote:

---

* Payment Methods
Square Enix Crysta (http://www.square-enix.com/na/account/crysta/), debit cards, and credit cards will be viable payment methods after ID transfer. Debit and credit cards must support personal authentication services (such as 3D Secure) in order to be used.

---

I see this causing problems - again.

Quote:

---

Originally Posted by Kiine

Quote:

---

* Payment Methods
Square Enix Crysta (http://www.square-enix.com/na/account/crysta/), debit cards, and credit cards will be viable payment methods after ID transfer. Debit and credit cards must support personal authentication services (such as 3D Secure) in order to be used.

---

I see this causing problems - again.

---

Looks like I'll be quitting soon. I use my ps2 to bypass that crap and avoid the hassle of calling their support center repeatedly until I get that ONE rep who will stop pretending they can't help me and just input the new card number. And I am NOT getting that verified by visa bullcrap on my card.

@SE representatives
My card doesn't have that feature available and was accepted for years. I've used a console to update since you added this requirement. The 1st time I have to update the number and your phone reps refuse, its over. I'm not jumping through hoops to get you to take my money. If you don't want it, fine, I'll go elsewhere.

I'm tired of insinuations that I must have mistreated playonline representatives or that I am "rage quitting" when I have a valid concern that Square Enix needs to address. Someone at SE needs to post to this thread regarding our concerns SUCH AS BUT NOT LIMITED TO: updating payment information by phone. Several times I have had reps tell me they can not do this, and then when I get a different phone rep they can.

You know they click and buy thing for credit card payments and that has all them hidden fees.

Quote:

---

Looks like I'll be quitting soon. I use my ps2 to bypass that crap and avoid the hassle of calling their support center repeatedly until I get that ONE rep who will stop pretending they can't help me and just input the new card number. And I am NOT getting that verified by visa bullcrap on my card.

---

Contacting "customer support" for FFXI is the worst thing I can imagine right now, and I just thought about my last dentist appointment. FFXI's customer service is terrible, I mean really "avoid at all costs and it's better to quit if you have a serious problem" terrible.

Quote:

---

Originally Posted by Kanjitai

I think if any issues arise from this SE will work with it's customers to fix it.

---

your new right, or is this a joke?

Quote:

---

Originally Posted by GlobalVariable

And I am NOT getting that verified by visa bullcrap on my card.

---

What rational reason is there for not doing that?

so wait... is ff11 gonna switch over to the crysta system? cause it wouldnt let me buy crysta b4 to donate, kept saying i was inputting the wrong info or my card wasnt valid... even though i was and it was >.>. is it cause it wasnt that "secured" thing? and if thats the case, how do i make it that way? :X

It won't be purely crysta, but you would be able to get it I'm sure.

Quote:

---

Originally Posted by GlobalVariable

Looks like I'll be quitting soon. I use my ps2 to bypass that crap and avoid the hassle of calling their support center repeatedly until I get that ONE rep who will stop pretending they can't help me and just input the new card number. And I am NOT getting that verified by visa bullcrap on my card.

---

Nothing is wrong with the Mastercard securcode / Verified by visa, i use it on all my debit cards it just adds an additional layer of security

Actually what I have seen of that additional "security" layer doesn't look like extra security, it looks more like blame shifting.
Because in all cases I have seen it in use, I didn't know who that agency was that checked the Verified by Visa, it never was the institute issuing my credit card and even if that agency was legit, generally websites use it in iframes, so I don't see anymore (via url) whether I'm talking to the legit agency or to somebody else who is serving me what the legit agency send but is keeping or changing my responses.
But if now something goes wrong, the bank will go "But, but, that's impossible, you must have bought something there, because, see, see, it used Verified on Visa".

how about those of us who cant get VbV on our credit or debit cards and dont want to get a new credit or debit card, ive been using NoScript to get by the VbV stage at this point, or my Xbox periodically, I dont want to be forced to either buy crysta every month or get a new card

Quote:

---

Originally Posted by Alhanelem

I doubt that the names on the POL and SE accounts have to be the same.

And can't you try calling support to fix your name? How did you enter it backwards in the first place? Shouldnt you be double checking before submitting important personal information?

---

When I had my account problems back in the day they also flipped my first and last name. There's a reason they gave the information and there are many others who have the same issue. Also consider how jp names are used in their society.

Secondly support has always been the thorn in our sides except the two or three who will go over and beyond and help :)

Why they are 'fixong' something that isn't broke is beyond me. If you have more than 1 person on your account you have a higher risk of getting banned. Consider the fact that an account gets banned and not characters and how if you are using a game feature that was broken without knowing there is a possibility of getting you and anyone else banned in the process even a minor who wants fast/easy gil. So far the SE accounts are pretty useless unless you want to post on these forums and has been since implementation.

Quote:

---

Originally Posted by Kanjitai

I think if any issues arise from this SE will work with it's customers to fix it.

---

Highly unlikely. They will just pass the buck and blame the customer. I also don't know of any other billing company be it a store, Utility company or whatever that requires you to have your debit/credit cards VbV or Mastercard.

fyi: i just payed for my jp pol account with webmoney and it didnt let me go beyond july 31.

Quote:

---

Originally Posted by Octaviane

I also don't know of any other billing company be it a store, Utility company or whatever that requires you to have your debit/credit cards VbV or Mastercard.

---

This. And I'm not switching financial institutions just to deal with Square Enix. This isn't something always available on everyone's card. The card I have was perfectly good for years. I'm not going to get a new one for a feature ONE company wants (which I think they want because it helps protect them from chargebacks). This feature does 100% nothing for me because I'm already protected from the things this feature is supposedly for (so are most people - go google what this actually does).

It is 100% nothing but added hassle. So is click and buy or buying an ultimate gamer card to buy crysta to pay that way. I and my money will go play something made by a company that doesn't waste my time jumping through these hoops JUST to pay them.


@ppl who will look to tackle my post on the belief this will result in removing poll, and thus should be defended at all costs: no you'll still have to go through thr viewer to get to XI. Only the account management through pol is being removed.

I understand the need for layers of security given how easy it seems for hackers to access almost any system from Government to small business to gaming. I don't have a problem with that so much as I do with the fact that SE is pretty much giving people an ultimatum. Agree to their terms or you won't be able to play. You can argue that ok, no biggie, sign on the dotted line and continue. For some though it will be a huge hassle, and, given the substandard Customer Service that already exists judging from comments made here, elsewhere in the Forums plus my own experiences, I just see "Big Mess Happenings."

I also don't understand why SE likes making it so hard for their customers to pay them. You would think they would want to make it as easy as possible.

Just returned to ff11 this month to try it out again, but just question about the change.
Can we use paypal and do we need use it for crysta or do i need give click and buy my details?

The way payment works atm for ff11 works well even if they dont want use playonline anymore.
Just hoping this wont cause problems at the change over.

Also with the change will there be options to pay for more than 1 month game time in one go.

Quote:

---

Originally Posted by Krisan

This could reeeeeeally complicate things for me personally.. I have two other POL accounts linked to my SE ID that friends pay for. We did this to save money getting a satchel back when that was first introduced, and also because we would often hop onto each others characters now and then anyway so it was never a security concern to us, and actually helped centralize what we were already doing.

---

This is further enforcing their rules. You're not supposed to have more than one person use a POL account or SE Account. You're only supposed to link your own accounts, hence why you can't unlink them. That also keeps you from selling accounts. What you did was completely opposite of the point of the token, securing the account so it couldn't be shared or hacked into. Instead you shared accounts, and linked all of yours together, permanently. If one person gets a token, all the others will be locked out of logging in. If someone moves, and the SE Account is logged in from a different location, it will lock the SE Account unless a token is active on it. So if one of your guys moves to Europe and still uses his account, it will lock all 3 of them because the country of login has changed.

The satchel was incentive to properly secure your account, and you completely borked said security with your actions.

You can buy Crysta through ultimatepay.com and they take Paypal. Which is better then using clickandbuy with all the hidden fees and extra charges.

Quote:

---

Originally Posted by bungiefan

The satchel was incentive to properly secure your account, and you completely borked said security with your actions.

---

I don't care. The problem remains. I also don't expect them to care either - but the point remains that their entire account system is unnecessarily complex and problematic. Even if this were just my sole account on the line, Click & Buy is an atrocity plain and simple.. and I don't want to deal with Crysta either. Frankly, with or without this little issue with my friends I still have the same exact problem - just to a lesser extent.

Besides, I saved $20 in the process of what I did. I've no regrets. (And before you get pissy with me about this.. You should know, both accounts were given to me at one time - people quit the game. I claimed them, satchel'd them, and then gave them away a little later to friends.)

Square are trying to be more open and communicative and yet on the important stuff like this, they try to sweep in it without saying much about it and ignore questions.

This is pretty important to a lot of people and it's pretty much being ignored, there was very little notice too.

Quote:

---

Looks like I'll be quitting soon.

---

To use milder terms, this is really a silly reason to quit.

All you have to do is contact support and they can help you register your card. Really, how often do you have to change your info? One minor inconvenience every few years?

Funny thing was I had a card that doesn't support VBV/3D-secure from before they implemented it; the original card expired long ago. The new card has the same number. I've never changed my payment info, and the payment still goes through. Since they really shouldn't be taking it, it makes me wonder why people are having problems in the first place- as far as I'm concerned, they have the most lenient payment system I've ever seen.

Also, from what I've heard, those reloadable prepaid cards you can buy at Wal-mart work with the 3D-secure system. You can just buy one of those, and reload it. Works fine with SE's payment system. This way, you don't even need a real credit card. You do not have to "jump through hoops" even with the current system. There are simple workarounds.

Quote:

---

This is pretty important to a lot of people and it's pretty much being ignored, there was very little notice too.

---

Not enough notice? Are you serious? They're not implementing it for almost A WHOLE MONTH, and won't be absolutely required until another month after that! Read it again:

Quote:

---

In order to better safeguard the account security of PlayOnline users and to provide a more streamlined account management experience, we will be transferring all PlayOnline IDs to the Square Enix Account system.

The transfer process will be available in the last half of July, and will give users access to an improved user interface that will allow account management from any web-browser.

Please visit the following URL for details on all of these changes.
http://support.na.square-enix.com/j/kb59527na

Please note that all users will have to log in and agree to the transfer by August 31, 2011, or they will lose access to PlayOnline and FINAL FANTASY XI.

In the last half of July, a walkthrough detailing the transfer process will be posted on the PlayOnline website as well as the FAQ section of the Square Enix Support Center.

This transfer will require you have a Square Enix Account. If you don’t already have a Square Enix Account, we strongly encourage you to create one in advance at https://secure.square-enix.com/account/app/svc/register. Customers who already have Square Enix Accounts need only complete the transfer process.

---

For the proof just in case, with dates emphasized. This is the notice. the implementation is not for a while.

Eh. I usually don't post in these forums, just browse for lulz but...

If SE's changes in any way incorporated a clause that did not allow you to pay for JP/EU/NA accounts outside of region, or accounts in which you are not the original owner then SE could probably say goodbye to 50% of their monthly subscription fees.

The region issue has been taken care of already. This isn't going to change. You could not link a POL account from one region to a SE account of another. But you can easily create a SE account for whatever region you want. The only catch is you have to use a payment method that is available in that region.

And your figure is super, hugely, massively ridiculously inflated. Europe, the place whiere this situation occured the most due to the game's late release there, does not represent anywhere near 50% of the playerbase. And there are plenty of european players with region-appropriate accounts. As a percentage, the number of people with wrong-region accounts is very low.

I was incorporating accounts that do not belong to the original owner in that statement, which would easily be around 50%.

A lot of new players have bought accounts/acquired a friends account.

A lot of old players have their friends accounts/bought accounts.

Quote:

---

I was incorporating accounts that do not belong to the original owner in that statement, which would easily be around 50%.

---

No, it would not even be 2%. Even that is probably very generous.

Even if it were as high as you say, which it isn't, everyone that is doing it is violating the terms of use which forbids account sharing.

Just because you or I might know someone who did it, does not mean half of all players are using a borrowed/friends old account, or an account from another region. There are cities in the world with a murder on a daily or even weekly basis, but that doesn't mean that some huge percentage of the population has committed a crime like that.

For every one person who has bought an account or has an account from another region, there are easily close to if not more than 100 people who have not.

You can't throw around terms like "a lot" when you really don't know how many. Only one person out of the few hundred people I've probably had contact with more than once or twice started by buying their account or aquiring a friend's. And in that one case, it's because they got banned. :p

Player who have accounts that are not originaly theirs are exceptionaly higher then 2% of the player base.

Quote:

---

Originally Posted by Zumi

You can buy Crysta through ultimatepay.com and they take Paypal. Which is better then using clickandbuy with all the hidden fees and extra charges.

---

UP is how I bought Crysta for XIV (/lol), just wish SE would deal with Paypal directly.

Quote:

---

Originally Posted by Tsukino_Kaji

Player who have accounts that are not originaly theirs are exceptionaly higher then 2% of the player base.

---

No, they are not exceptionally higher than that. Maybe slightly higher, like 3-4%. This is the full playerbase we're talking about. If you single out the hardest of the hardcore, the percentage is going to be higher. But among all players, the percentage is very low.

Quote:

---

To use milder terms, this is really a silly reason to quit.

All you have to do is contact support and they can help you register your card. Really, how often do you have to change your info? One minor inconvenience every few years?

---

The problem is I have and 9 of 10 reps REFUSE TO HELP ME claiming they can't do anything and that I MUST get a card that has it to update so I've been using my PS2 to get past it. If this happened to me back when I 1st got the game I'd have taken it back to the store demanding a refund. To use milder terms you don't know what you're talking about when you dismiss this issue. I've had enough of SE support - as I stated before, the 1st time I have to update by phone after this and they refuse to take my card, it is over.

I'm not singling out anyone.

The hardest of the hardcore (lol) have gained accounts in the ways I stated, and so have many new players. Account sharing is against the TOS, but at the same time, comprises a significant portion of their monthly revenue.

It's not even limited to NA players, as many JP and EU players do the exact same thing.

This game has been around a long time, you can't seriously believe 2% or 3-4% of the people playing comprise the whole of players who are using multiple accounts, bought accounts, or gifted/shared/friends accounts right? 3-4% would be at minimum one servers worth of players that would fall into this category.

(Hint: There's more than one server)

ehhhh.... this is all kinda freaking me out ~,~ im not good w/ computers, even worse with people... and id rather not have to go to my bank asking to get my card 3D secured or w/e cause i have a feeling they wont know wtf im talking about...
then again, can it be done online easy? my bank card is mastercard, there a site to do it? :x halp me out!!